NAN Hope Virtual Care Wellness Navigator

Keewaytinook Okimakanak; Northwestern Ontario; Remote; CAD 60,000 - 80,000; Full time

Job summary

A leading Indigenous health organization is seeking a remote Wellness Navigator to support NAN community members. This role involves personalized guidance for mental health and wellness services, requiring a flexible schedule. Ideal candidates have a degree in social service work, excellent communication skills, and understanding of community needs. Full-time positions come with comprehensive health benefits, an EAP, and pension contributions.

Benefits

Comprehensive Health and Dental Benefits

Employee Assistance Program

Pension Plan Contribution

Qualifications

• Minimum two years relevant work or volunteer experience.
• Ability to establish trust with clients and understand their needs.
• In-depth understanding of community resources and supports.

Responsibilities

• Provide personalized guidance and support for mental health services.
• Assist clients navigating mental health and social services.
• Deliver culturally relevant care in alignment with community customs.

Skills

Empathy

Communication skills

Crisis support

Technology use

Understanding of mental health services

Education

Degree or diploma in social service work

Tools

Athenahealth

Microsoft Publisher

Job description

NAN Hope Virtual Care Wellness Navigator

• Full-time Part-time / Casual
• Location : Remote

Overview

NAN Hope is seeking full-time and casual Wellness Navigators to provide remote support services to NAN community members. This role requires a flexible schedule as Wellness Navigators staff a 24 / 7 talk text and messaging support line. Training opportunities will be available.

Responsibilities and Duties

• Provide personalized guidance and support to individuals and families seeking mental health addictions and wellness services; assess client needs and create individualized action plans.
• Connect clients with relevant mental health addiction and wellness resources including community programs and professionals.
• Assist clients in navigating various systems including mental health legal and social services by supporting appointments paperwork and follow-up care.
• Deliver culturally relevant care grounded in Indigenous values traditions and holistic practices ensuring alignment with community customs and spiritual beliefs.
• Offer immediate support during crises including emotional support safety planning and connection to emergency resources.
• Build and maintain knowledge of local organizations and service providers to enhance the network of available resources.
• Maintain accurate and confidential records of client interactions progress and referrals.
• Participate in ongoing training and professional development to stay updated on best practices in mental health and crisis support.

Accountability

• This position reports to the NAN Hope Program Coordinators and all Mental Health Staff report to the KO Mental Health Program Supervisor.

Competencies

• Degree diploma or training in social service work mental health addictions support or a related field.
• Minimum two years relevant work or volunteer experience.
• Ability to build rapport with clients and establish trust to effectively understand and address their needs.
• In-depth understanding of community resources mental health services and social supports with a focus on the unique needs of northern First Nations communities.
• Skills in providing immediate support and stabilization during crises including effective de-escalation techniques.
• Strong verbal and written communication skills including the ability to clearly convey information and provide guidance to clients.
• Demonstrates empathy and compassion in all client interactions providing support in a non-judgmental and understanding manner.
• Adherence to ethical standards including maintaining client confidentiality and respecting professional boundaries.
• Competence in using technology and digital tools for client management communication and resource navigation.
• Ability to speak a NAN dialect (Cree Anishininimowin or Ojibway) is considered an asset.
• Lived experience living or working in a NAN community is considered an asset.

Schedule

• Overnight evenings and weekend availability is required.

Employment Details

• A satisfactory vulnerable sector criminal record check
• A private and secure home office environment with reliable and strong Wi-Fi connectivity.

Benefits

• Comprehensive Health and Dental Benefits Coverage (if Full-Time)
• Employee Assistance Program (EAP)
• Critical Illness Coverage and Life Insurance
• Pension Plan Contribution

Location: Remote

Only selected candidates will be contacted for interview.

Application deadline: September 13 2025

Key Skills

Typing, Athenahealth, Assisted Living, Computer Skills, Microsoft Publisher, Triage, Health Coaching, Workers' Compensation Law, Case Management, Benefits Administration, Memory Care, Word Processing

Employment Type: Full-Time

Experience: years

Vacancy: 1