mystery shopper

C3 Client Satisfaction; Saint John; On-site; CAD 30,000 - 60,000; Full time

Job summary

A client satisfaction analysis company in Saint John, New Brunswick is seeking individuals for undercover evaluations of customer service in shopping centres. Responsibilities include evaluating service and reporting findings. Candidates should have strong attention to detail and experience in mystery shopping or undercover work. Flexible hours between 3 to 6 hours per month.

Qualifications

• Experience in conducting undercover work or mystery shopping.
• Ability to produce detailed reports following investigations.
• Availability for shift or on-call work.

Responsibilities

• Evaluate customer service and store environments.
• Produce detailed reports based on evaluations.

Skills

Attention to detail

Undercover work

Mystery shopping

Report production

Education

Secondary (high) school graduation certificate

Tools

Cellular phone

Computer

Internet access

Job description

Education

• Secondary (high) school graduation certificate
• or equivalent experience

Work setting

• Shopping centre or mall

Tasks

• Produce reports
• Evaluate customer service and store environments

Investigative expertise

• Undercover work

Type of experience

• Mystery shopping
• Preparation of information (evidence) reports
• Private investigation

Transportation / travel information

• Own transportation
• Public transportation is available
• Travel expenses not paid by employer

Work conditions and physical capabilities

• Attention to detail
• Walking

Own tools / equipment

• Cellular phone
• Computer
• Internet access

Screening questions

• Are you available for shift or on-call work?
• Are you currently legally able to work in Canada?
• Do you currently reside in proximity to the advertised location?
• Do you have previous experience in this field of employment?

Experience

• 1 to less than 7 months
• Durée de l'emploi : Occasionnel
• Langue de travail : Anglais ou Français
• Heures de travail : 3 to 6 hours per month