Multi-Unit Account Coordinator

Gordon Food Service; Edmonton; On-site; CAD 45,000 - 60,000; Full time

Job summary

Gordon Food Service is looking for a motivated individual to support Chain Account Customers through effective customer relationship management. In this on-site position, you'll coordinate activities, facilitate communication, and resolve issues while working closely with internal departments. Joining a family-owned company that values its people, you will contribute to a supportive and growth-oriented environment.

Benefits

Medical Benefits

Dental Benefits

Prescription Drug Benefits

Company matching RRSP

Profit Sharing

FULL flex benefits program

Qualifications

• High School Diploma or equivalent plus 3+ years' experience in inside sales or customer service.
• Bachelor's degree in business or a related field preferred.
• Must be highly motivated with attention to detail.

Responsibilities

• Organizes communication for key projects, manages order processes.
• Crucial point for escalated customer service issues and conflict resolution.
• Participates in new customer implementations and conducts business reviews.

Skills

Customer Service

Communication

Problem Solving

Multi-tasking

Organizational Skills

Education

High School Diploma or equivalent

Bachelor's Degree in Business, Sales or related field (preferred)

Tools

Spreadsheet Software

Word Processing Software

Presentation Software

Email Clients

Job description

Supports a portfolio of Chain Account Customers through day-to-day tactical, customer relationship management activity. Assists the Multi-Unit Account Managers by coordinating customer activities and providing internal support to their customer account teams. Facilitates interactions between internal supporting departments and customer corporate offices. This position reports to the Calgary or Edmonton DC, and will have a requirement of being on site 4 days per week.

What We Offer :

Medical, Dental, Prescription Drug, and EFAP Benefits after 30 days of employment

FULL flex benefits program

Company matching RRSP

Family culture

Profit Sharing

128 year, family owned and operated company history

Essential Functions :

Organizes all essential communication for key projects, e.g. promotions, limited time offers and product changes

Manages order guide process

Reviews internal initiatives from a customer perspective to ensure proper execution

Coordinates new item setup

Directs internal Gordon Food Service teams in new restaurant location openings and closings.

Creates standard and ad hoc reports to support customer using the Data Warehouse. Analyzes reports to ensure data integrity.

Manages the customer product usage through the CRID report and Customer Compliance report

Participates in business reviews as directed by Regional Chain Manager.

Serves as the escalation point for any customer service issues requiring additional support that is beyond the Customer Care Rep’s ability. Resolves conflicts.

Participates as a core member in the new customer implementation process.

Works directly with customers to resolve issues (including general inquiries, service and product issues)

Assists in the pricing and contract efforts.

Performs other duties as assigned.

Knowledge / Skills / Abilities :

Highly motivated, self starter with a focus on details and accuracy in a fast paced environment

Excellent written, verbal, organizational and communication skills.

Ability to problem solve and develop solutions to a variety of complex business issues with the ability to balance customer needs within the framework of Gordon Food Service business practices.

Ability to multi-task, organize, prioritize and work independently or within a team environment

A natural desire to serve our customers

Advanced knowledge of spreadsheet, word processing, presentation and email

Must be proficient using a computer keyboard (may need to be tested)

High School Diploma (or equivalent) plus 3 or more years experience in inside sales, customer service and / or business experience

Bachelor Degree in Business, Sales or related field preferred