Multi-Store Manager

Nova Cannabis Stores Limited Partnership; Calgary; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading cannabis retailer in Calgary is seeking an experienced Store Manager to oversee operations, ensure compliance with cannabis regulations, and lead a dynamic team. The ideal candidate will have 3-5 years of retail experience, exceptional customer service skills, and a positive attitude towards driving sales and operational excellence. This full-time position comes with a commitment to shaping the future of cannabis retail.

Qualifications

• Minimum 3-5 years of customer service and retail/hospitality experience.
• Cannabis, liquor, or healthcare experience is preferred.
• Mandatory certifications by province required.

Responsibilities

• Recruit, hire, onboard, and train team members.
• Maximize sales performance through store metrics analysis.
• Ensure compliance with all federal and provincial cannabis regulations.

Skills

Customer service skills

Problem-solving ability

Communication skills

Team-oriented

Detail-oriented

Education

High School Diploma or equivalent

Tools

POS system

Analytics tools

Job description

Work Location: Value Buds Forest Lawn

Position: Store Manager (SM)

The Store Manager will bring their experience in the cannabis or retail industry (or similar fields) and previous management experience to this leadership role. They will oversee and maximize the store's budgets, sales goals, and establish a strong sales culture with accountability for operational standards and financial performance. The Store Manager will also recruit, hire, and train teams while ensuring the store is always clean, stocked, and ready for business. This role requires analyzing store sales and performance weekly to maintain or improve metrics while staying compliant with provincial cannabis regulations.

Role and Responsibilities

The Store Manager role includes but is not limited to:

• People Management: Recruit, hire, onboard, and train enthusiastic team members who are passionate about supporting Nova Cannabis's mission and vision. Act as a role model, coaching and mentoring employees while fostering a progressive culture emphasizing teamwork, retention, and professional growth. Establish a strong sales and customer service culture, ensuring accountability for operational standards and driving financial performance. Conduct annual performance appraisals and provide ongoing feedback for all team members.
• Customer Offering: Greet customers upon entrance, engage in meaningful conversations, and build relationships to understand their specific needs. Facilitate a welcoming and positive atmosphere for all customers. Educate customers on cannabis products, strains, and consumption methods, promoting safe and responsible usage.
• Day-to-Day Operations: Maximize sales performance by analyzing store metrics, customer trends, and product performance, then implementing actionable strategies. Promote the Nova Cannabis culture and brand through merchandising and promotional activities. Maintain a high level of product and service knowledge by staying informed on industry trends, legislation, and new products. Ensure the store is clean, organized, and well-stocked with inventory at all times. Monitor inventory levels, manage ordering and receiving processes, and conduct regular inventory counts. Complete customer transactions on the POS system while adhering to all cash handling and loss prevention procedures. Ensure compliance with merchandising, pricing, and promotional guidelines. Manage store communication including emails, reports, and promotional updates.
• Regulatory Adherence: Ensure compliance with all federal and provincial cannabis regulations, including certifications and operating guidelines such as BC's Selling It Right Certification, AB's SellSafe and QCW, SK's CRTP, MB's CRWTP, and ON's CannSell Certification. Support and promote Nova Cannabis's and regulatory bodies' social responsibility initiatives. Adhere to Nova Cannabis policies, SOPs, and OH&S guidelines. Maintain valid certifications as required by the province.
• Experience and Qualifications: Minimum 3-5 years of customer service and retail/hospitality experience. Cannabis, liquor, or healthcare experience is preferred. High School Diploma or equivalent. Mandatory certifications by province (e.g., Selling It Right, SellSafe, CRTP, CRWTP, CannSell). Must pass a criminal record check. Working knowledge of federal and provincial cannabis regulations and safe handling procedures.
• Personal Characteristics and Requirements: Excellent customer service skills, positive attitude, charisma, confidence, problem-solving ability, open-mindedness, proactive approach, strong communication skills, team-oriented, ethical, discreet, reliable, responsible, detail-oriented. Age requirement: 18+ (19+ in BC, Sask, Manitoba, Ontario). Reliable transportation required.

Why Join Us

At Nova Cannabis, we're committed to shaping the future of cannabis retail while delivering exceptional value and experiences to our customers. As a Store Manager, you'll lead a passionate team, drive results, and play a key role in ensuring compliance and operational excellence in an exciting and evolving industry.

Additional Details

Required Experience: Manager

Key Skills: Guest Relations, Administration Support, Brand Communications, Jboss, Entry Level Finance, Analytics

Employment Type: Full-Time

Vacancy: 1