Multi Clinic Call Coordinator/ Medical Office Assistant - Capilano

Medicentres Canada Inc.; Edmonton; On-site; CAD 40,000 - 55,000; Full time

Job summary

A prominent healthcare organization is seeking a Multi Clinic Call Coordinator to provide excellent customer service and support to physicians at various clinic locations. This full-time position involves answering patient inquiries, aiding with appointment scheduling, and ensuring the seamless operation of clinic communications. The ideal candidate will possess strong communication skills and be able to manage patient data confidentially, contributing to exceptional patient experiences across the network.

Qualifications

• Previous experience in a call center or customer service environment, especially in healthcare.
• Ability to handle confidential information in compliance with the Health Information Act.

Responsibilities

• Answering inbound calls from patients and scheduling appointments.
• Providing information about clinic services and handling patient registration over the phone.
• Managing and resolving patient concerns and ensuring data entry into EMR.

Skills

Excellent verbal and written communication skills

Proficiency in medical terminology

Customer service

Education

High school diploma or equivalent

Tools

Med Access

Electronic Medical Records

Job description

Position Title: Multi Clinic Call Coordinator
Job Type: Full-Time, Permanent
Job Location:Capilano Medicentres Clinic (May require working from other Medicentres Clinic locations)
Reports to: Clinic Manager
Date Last Updated:June 2025

Medicentres is a growing network of professionally managed healthcare clinics dedicated to providing accessible healthcare to patients across Alberta, Saskatchewan, Manitoba, and Ontario. Regardless of your role, you are an integral part of our customer-first team and are guaranteed to make an impact on the lives of Canadians. By choosing to belong at Medicentres, you will join a team of passionate, like-minded people enjoying a challenging and rewarding career in the ever-changing health care industry. It starts with you. That's a simple sentence but it says a lot. It reminds each one of us that what we do matters.

JOB PURPOSE:
Reporting to the Clinic Manager, the Multi Clinic Call Coordinator/ Medical Office Assistant is responsible for providing exceptional customer service to our patients, as well as providing support to physicians and medical staff.

PRINCIPAL RESPONSIBILITIES:

• Answering inbound calls from patients and addressing their inquiries with professionalism and empathy. Scheduling and notifying patients of appointments.
• Providing information about clinic services, including directions, hours of operation, and available physicians.
• Assisting patients with navigating online booking systems and other digital services.
• Handling patient registration over the phone and ensuring accurate data entry into the EMR system.
• Managing and resolving patient concerns or complaints in a timely manner, escalating issues to the appropriate team members when necessary.
• Ensuring compliance with privacy and confidentiality standards, particularly concerning patient health information.
• Performing administrative tasks such as scanning and filing documents electronically.
• Supporting clinic operations by coordinating with other departments and assisting with various tasks as needed.

KNOWLEDGE, SKILLS AND EXPERIENCE:

• High school diploma or equivalent
• Previous experience in a call center or customer service environment, particularly in healthcare, is an asset.
• Although not required experience with Med Access or Electronic Medical Records would be considered an advantage.
• Excellent verbal and written communication skills
• Proficiency in medical terminology is an asset
• Must be able to handle confidential information in compliance with the Health Information Act

INTERNAL COMMUNICATIONS:

• Physicians
• Clinic Support Office departments (IT, Accounting, Human Resources)

EXTERNAL COMMUNICATIONS:

• Patients

We appreciate your interest in working with us; however, only those applicants selected for interviews will be contacted. Final candidates for this position may be required to undergo a security screening, including a criminal records check. To learn more about us, visit www.medicentres.com.