Multi-Channel Representative (Medical Sales)

Reckitt Benckiser LLC; Winnipeg; Hybrid; CAD 60,000 - 80,000; Full time

Job summary

A global health company is seeking a representative for Winnipeg, Manitoba, focusing on engaging healthcare professionals to promote infant nutrition. The candidate must have a degree in a relevant field, experience in the healthcare sector, and be bilingual in French and English. This role requires both in-person and virtual customer management, along with strong relationship-building skills.

Benefits

Parental benefits

Employee Assistance Program

Life insurance

Global share plans

Qualifications

• Experience in the healthcare industry required.
• Intermediate knowledge of Excel, Word, and PowerPoint is essential.
• Ability to develop strong relationships with healthcare professionals.

Responsibilities

• Visit healthcare professionals in person and remotely to educate on infant feeding.
• Develop operational sales plans for territory management and remote servicing.
• Utilize CRM for engagement strategies and relationship management.

Skills

Strong relationship building

Communication Skills

Bilingualism (French and English)

Education

University degree or college diploma in Science, Commerce or related field

Tools

MS Excel

MS Word

MS PowerPoint

CRM systems

Job description

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City : Winnipeg

We are Reckitt

Home to the world's best loved and trusted hygiene, health, and nutrition brands. Our purpose defines why we exist : to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. We are a global team united by this purpose.

Join us in our fight to make access to the highest quality hygiene, wellness, and nourishment a right and not a privilege.

Medical

Our Medical team turns science and clinical data into world-beating products and ideas. We develop the products, and build the medical community relationships, that fuel our growth. Our competitiveness and relentless innovation set us apart. And, every day, we go above and beyond to support our consumers at every stage of life.

Our dedication drives the sales of our portfolio across designated paediatric and OBGYN office and hospital segments, where we work with them to make sure the people in their care benefit from having access to our trusted nutritional products.

Our team are trusted to set the direction we need to deliver outstanding results. And because our areas of expertise are so critical to Reckitt's success, we develop and cultivate business relationships with key decision makers like physicians, M.D., office staff, hospital staff and others in the consumer influence network.

About the role

This role is responsible for developing and executing strategic plans to drive growth in two channels : 1) the assigned Winnipeg Manitoba territory, with a 40% focus on face to face in person territory management 2) remote customers, with a 60% focus on virtual management of customers. By leveraging critical thinking and an OMNI Channel approach, the role supports healthcare professionals in educating parents to make informed choices about infant feeding while strengthening Mead Johnson Nutrition’s (Reckitt) reputation as a science-based pediatric company

Your responsibilities

In summary, you'll :

Build Healthcare Professionals’ Engagement Through Insights : As part of your territory management responsibilities, you will visit customers in person; face to face to :

• Utilize insights to educate healthcare professionals about their practice, offering unique perspectives on infant feeding.
• Maintain a deep understanding of healthcare professionals’ environments and perspectives, ensuring alignment with the needs of parents, the company, and healthcare professionals.
• Tailor communication and engagement strategies to different customer types for maximum impact.
• Educate Healthcare professionals on MJN relevant science and product portfolio;
• Manage time in territories to effectively maximize customer reach.
• Must have access to personal vehicle and legal class 5 driver’s license

As part of your remote customer management responsibilities, you will reach remote customers via phone or virtually to :

• Develop effective relationships with healthcare professionals from remote regions in Canada;
• Promote Mead Johnson Nutrition infant formula portfolio and service medical clinics with relevant materials.
• Support the territory business manager team during vacancies.

Develop & Execute Operational Plan :

• Design and implement operational sales plans to support business priorities with an emphasis on both territory management and remote customer servicing objectives
• You will plan and execute impactful medical education programs customer engagement interactions to drive brand recommendations and customer advocacy. engage healthcare professionals and enhance Reckitt’s presence.
• Identify and prospect new healthcare professionals, ensuring alignment with strategic business priorities.

Leverage Resources Effectively & Efficiently :

• Use the Customer Relationship Management (CRM) system for managing, analyzing, monitoring, and planning engagement strategies.
• Manage budgets and tools strategically, ensuring optimal use of available resources.
• Share best practices and collaborate with teams to achieve territory and regional objectives.

The experience we're looking for

• University degree or college diploma in Science, Commerce or other related field
• Comprehensive knowledge and experience in the health care industry.
• Ability to develop strong, supportive relationships via face to face and telephone.
• Intermediate knowledge of MS Excel / Word / Powerpoint and managing databases.
• Bilingualism is required (French and English)

The skills for success

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What we offer

With inclusion at the heart of everything we do, working alongside our four global Employee Resource Groups, we support our people at every step of their career journey, helping them to succeed in their own individual way.

We invest in the wellbeing of our people through parental benefits, an Employee Assistance Program to promote mental health, and life insurance for all employees globally. We have a range of other benefits in line with the local market. Through our global share plans we offer the opportunity to save and share in Reckitt's potential future successes. For eligible roles, we also offer short-term incentives to recognise, appreciate and reward your work for delivering outstanding results. You will be rewarded in line with Reckitt's pay for performance philosophy.

Equality

We recognise that in real life, great people don't always 'tick all the boxes'. That's why we hire for potential as well as experience. Even if you don't meet every point on the job description, if this role and our company feels like a good fit for you, we still want to hear from you. All qualified applicants will receive consideration for employment without regard to age, disability or medical condition; colour, ethnicity, race, citizenship, and national origin; religion, faith; pregnancy, family status and caring responsibilities; sexual orientation; sex, gender identity, gender expression, and transgender identity; protected veteran status; size or any other basis protected by appropriate law.

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