Moves, Adds, Changes (MAC) Coordinator

BGIS; Ottawa; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading global provider in facility management, BGIS is seeking a MAC Coordinator in Ottawa to support planning and delivery of tenant improvement projects. This role requires excellent communication, customer service skills, and knowledge in project management. The coordinator will manage relationships among clients and vendors while ensuring on-time project delivery within budgetary limits.

Benefits

Competitive compensation and benefits package

Healthy work life balance

Opportunities for career development

Qualifications

• 1-3 years supporting MAC projects or project administration.
• Proficient in MS Excel, Word, Outlook.
• Valid Driver’s License required.

Responsibilities

• Supports planning and delivery of tenant improvements and MAC projects.
• Ensures successful implementation of larger MAC requests.
• Liaises with clients and vendors for project needs.

Skills

Customer Service

Organizational Skills

Analytical Skills

Problem Solving

Interpersonal Skills

Communication Skills

Education

College Diploma or equivalent training

Tools

MS Excel

MS Word

MS Outlook

Job description

Who We Are

BGIS is a leading provider of customized facility management and real estate services. With our combined team of over 6, 500 globally, we relentlessly focus on enabling innovation through the services we deliver, while actively looking for new opportunities that will enable innovation for our clients’ businesses. Globally, we manage over 320 million square feet of client portfolios across 30,000+ locations in North America, Europe, Middle East, Australia and Asia.

Further information is available at www.bgis.com

Why Choose BGIS?

Whether you’re a seasoned professional or a recent graduate, we hire the best and brightest to inspire change for a sustainable future and drive innovation through best practices and technology within our communities and the real estate management services industry.

At BGIS, you will be part of a diverse, team-oriented workplace, with opportunities to drive your career development forward. Our goal is to ensure that our workforce is a reflection of the diversity that exists within the community in which we operate and serve. We offer a competitive and value-driven compensation and benefits package, great employee programs, a healthy work life balance, and more. Join our team and become part of a leading global corporate real estate company today!

SUMMARY

TheMAC Coordinator,as a part of the Workplace Solutions (On Demand/Client Services) team, is responsible for supporting the planning and delivering of tenant improvements and/or facility moves, adds, or change (MAC) projects. On Demand MAC team members often support requests that are above regular MAC (Client Services) account thresholds. Works with internal BGIS staff, client, and external vendors as required, to ensure timely, successful implementation of larger MAC requests. What drives the success in this role, is your understanding of furniture systems, interiors, materials, and finishes as well as your knowledge of project management practices, schedules and budgets. Being customer focused is critical. As staff gain more experience and their level of communication around projects increases, they will be expected to facilitate discussions with the client based on their knowledge of furniture systems, etc.

KEY DUTIES & RESPONSIBILITIES

• Engages and communicates with clientswith a focus on professionalism, urgency and transparency
• Delivers on non-technical projects (i.e. furniture installation, furniture reconfiguration, office space construction, office painting and re-carpeting, etc.)
• Liaise with senior team members to understand project requirements, and provides support as required
• Researches and liaises withvendors to obtain quotes
• Prepares documentation for purchase orders to be issued as required
• Monitors work progress of vendors to ensure project completion, and verifies all work orders and purchase orders are closed
• Supports preparation of move packages and furniture tagging
• Develops and maintains effective relationships with clients.
• Ensures assigned projects are delivered on-time, within scope, budget and requirements, and complies with all regulatory, environmental, health and safety requirements.
• Incorporates sustainable practices, where practical, into MAC delivery, in accordance with BGIS processes.
• Other duties as assigned

EDUCATION, JOB-RELATED YEARS OF EXPERIENCE & QUALIFICATIONS

MINIMUM EDUCATION:College diploma or equivalent training (e.g. RPA, CET)

JOB-RELATED EXPERIENCE:1-3 years or more

KNOWLEDGE AND SKILLS

• Minimum 1-3 years supporting the planning and delivering of facility moves, adds or change (MAC) projects, or project administration/coordinationwork experience.
• College Diploma or equivalent training
• RPA, CET would be considered an asset.
• Proficient in MS Excel, Word, and Outlook
• BGIS’ proprietary software, Real Suiteexperience is ideal
• Ability to learn and use new technology (tools and applications)
• Ability to work independently to delivernon-technical projects according to requirements, on-time and within budget
• Working knowledge of various furniture systems, interiors, materials, and finishes as well as knowledge of project management, move management, construction and scheduling
• Self-starter with strong organizational skills as well as ability to manage multiple assignments simultaneously
• Ability to prepare accurate costs estimates and project activity timing
• Strong customer service / management skills
• Strong analytical, problem solving and conflict management skills
• Strong interpersonal skills. Ability to influence others to ensure timely and quality completion of projects
• Excellent verbal and written communication skills, including report writing skills and client communication
• Ability to work overtime, nights and weekends, as required
• Ability to travel both locally and nationally
• Access to a vehicle is required

Licenses and/or Professional Accreditation

• Valid Driver’s License
• Project Management Institution Accreditation (or interest pursing) considered an asset

AtBGIS we believe that diversity and inclusion is a key business driver, such that we never lose sight of its importance as it is woven into the fabric of our organization. We are committed to maintaining a barrier-free recruitment process by providing equal employment opportunities through recruiting and retention of individuals of all backgrounds. We recognize that promoting diversity is an essential component of our continuing pursuit for organizational success!