Mountain Adventures Guide

Grouse Mountain Resort; Vancouver; On-site; CAD 30,000 - 60,000; Full time

Job summary

Grouse Mountain Resort is seeking Mountain Adventures Guides to oversee adventure activities, ensuring safety and memorable experiences for guests. This role involves guiding tours, managing equipment, and providing excellent customer service in a dynamic outdoor environment.

Benefits

Outdoor Recreation

Employee Privileges

Qualifications

• Experience in group leading or tour guiding is an asset.
• First-aid certification is an asset.

Responsibilities

• Guide tours safely and engagingly, sharing information about Grouse Mountain.
• Perform daily inspections of equipment and safety gear.
• Ensure guests enjoy safe and enriching experiences.

Skills

Communication

Customer Service

Public Speaking

Self-motivated

Education

Secondary School Completion

Job description

Proud to be 100% Canadian-owned, Northland Properties is recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years. As Canada’s fastest-growing hospitality group, we believe our success is rooted in our people and their ability to provide excellent guest care.

Job Title: Mountain Adventures Guide

Location: North Vancouver

Department: Mountain Adventures

Reports to: Manager, Rentals and Mountain Adventures

Role Status: Full-time and Part-time seasonal - hourly

About Us

Grouse Mountain offers a challenging and enjoyable work environment with numerous career opportunities. Our team is dedicated to maintaining Grouse Mountain's renowned excellence and its growth as Vancouver's premier mountain resort. We provide a professional atmosphere, growth opportunities, outdoor recreation including skiing and snowboarding, an inspiring setting, and employee privileges.

Job Summary

Mountain Adventures Guides oversee daily operations of adventure activities such as Mountain Ziplines and the Mountain Ropes Adventure. They gear up guests, provide safety briefings, and guide them through their two-hour experiences, ensuring memorable visits for all visitors.

Essential Job Functions

1. Guide tours safely and engagingly, sharing information about Grouse Mountain and its surroundings.
2. Perform daily inspections of equipment and safety gear, reporting hazards or malfunctions.
3. Check-in guests, process retail and activity sales to enhance guest experience.
4. Monitor activities for risk management, intervening as necessary according to policies.
5. Ensure guests enjoy safe, positive, and enriching experiences exceeding expectations.
6. Demonstrate and assist guests with safety equipment use, ensuring proper fit and adherence to safety rules.
7. Promote Mountain Adventures activities and other Grouse Mountain products and services.
8. Complete daily reports, checklists, and maintain cleanliness of facilities and equipment.

Supervisory Responsibility

This role reports to the Manager, Rentals and Mountain Adventures, with no direct supervisory duties.

Required Qualifications and Abilities

1. Secondary school completion preferred.
2. Flexible availability, including evenings, weekends, holidays, and at least 3 days per week in July and August.
3. Experience in group leading, public speaking, or tour guiding is an asset.
4. First-aid certification is an asset.
5. Ability to complete paperwork, including liability waivers, accurately.
6. Comfort with working at heights and understanding safety requirements.
7. Physical ability to meet job requirements and operate in all weather conditions.
8. Experience in customer service or adventure tourism is beneficial.
9. Effective communication skills with diverse groups and individuals.
10. Self-motivated and able to work independently.
11. Completion of area-specific training and passing a written test required.

Working Conditions

Guides work outdoors in various weather conditions, with hours depending on weather and business needs. Flexibility for shifts, including weekends and holidays, is necessary. The role involves standing for extended periods.