Mountain Adventure Coordinator

Alpine Club of Canada; Canmore; On-site; CAD 40,000 - 50,000; Full time

Job summary

A prominent outdoor organization is seeking a Mountain Adventures Coordinator to generate revenue through high-quality mountain experiences. Ideal candidates will have a passion for the alpine and excellent organizational skills. This full-time role is based in beautiful Canmore, AB, involves both fieldwork and office administration, and is not remote.

Benefits

Comprehensive benefits plan after probation

Qualifications

• Ability to work collaboratively with ACC personnel and partners.
• Experience in managing logistics for outdoor activities.
• Customer service excellence.

Responsibilities

• Communicate with ACC personnel about trip logistics.
• Build partnerships with non-profits and schools.
• Manage camp registrations and sales.

Skills

Familiarity with Microsoft Workspace

Passion for the alpine

Strong organizational and communication skills

Familiarity with the Bow Valley or Canadian Rockies

Job description

The ACC is a not-for-profit organization established in 1906 that has grown to include 33 backcountry huts and 25 volunteer-run sections across the country. We also organize seasonal programs, such as our annual General Mountaineering Camp, Shadow Lake Lodge, and our hostel in Canmore. We have a rich history in Canadian Mountaineering and a dynamic team at the office to manage our diverse portfolios.

The Alpine Club of Canada is an inclusive and equal opportunity employer. All applicants will be considered for employment without attention to age, colour, race, gender, ancestry, ethnic origin, disability, or sexual orientation. Persons with disabilities who anticipate needing accommodations for any part of the application process may contact, in confidence, [e-mail].

Prior to receiving an offer of employment, the successful candidate will be required to submit copies of all required certifications and documentation, including a criminal records check. The Alpine Club of Canada wishes to express our appreciation to all applicants for their interest and effort in applying for this position. However, only those candidates selected for interviews will be contacted.

JOB OVERVIEW

The Mountain Adventures Coordinator (MAC) reports to and works under the supervision and guidance of the Programs Manager, as part of the Programs and Services Group. The MAC's focus will be to generate revenue for the Club by providing high-quality mountain experiences and training to ACC members, ACC Section leaders, and the wider mountain community. The MAC is specifically responsible for the day-to-day logistics of planning and coordinating seasonal courses and trips and has a vital role in program development, implementation, and maintaining a community-based culture. The successful candidate must be able to work collaboratively with all ACC personnel, partners, and committees to create and run numerous activities on a seasonal basis.

This is a full-time (37.5 hours/week; Mon-Fri) salaried entry-level position with a comprehensive benefits plan (effective following a 3-month probationary period). Occasional weekend and evening work may be required within the expected weekly hours. The position is based out of the beautiful ACC Clubhouse, overlooking the Bow Valley in Canmore, AB. The position cannot be completed remotely.

IDEAL SKILLS AND QUALIFICATIONS

• Familiarity with Microsoft Workspace
• Passion for the alpine
• Familiarity with the Bow Valley or Canadian Rockies (beneficial)
• Strong organizational and communication skills

RESPONSIBILITIES

1. Communicate with ACC personnel and partners about all trip logistics
2. Communicate with participants about all trip logistics
3. Build partnerships with other community non-profits, societies, and schools for development of future programs
4. Answer phone calls and emails from participants, members, community partners, and contracted staff
5. Interview and hire contractors for summer and winter programming
6. Collect certifications and qualifications for contractors for permitting
7. Order seasonal materials for camps/courses
8. Host virtual staff training sessions
9. Schedule and configure online pre-trip meetings for camps and courses, attending as needed
10. Apply for municipal and provincial grants for adventure programs
11. Provide excellent customer service to all individuals
12. Process and manage camp sales and registrations
13. Complete office administration for camps (invoices, timesheets, waivers, and contracts)
14. Get camp materials ready for guides/program staff
15. Communicate updates to contracted staff as needed, including phone calls outside of business hours
16. Make trips to pick up equipment for camps and courses as needed
17. Keep inventory of adventure equipment and do routine safety checks
18. Develop new camp proposals internally and through external partnerships
19. Represent ACC Adventures at community events, such as BMFF
20. Work with team members to get ACC programs on the website and ensure updates are made as needed
21. Work with Adventures team and marketing to update camp information and inform communications for camps and courses
22. Create programs seasonal schedule
23. Provide office support for guides who are out in the field, including being on call for weekends and evenings when programs are running
24. Perform other duties as assigned
25. Ensure compliance with regulatory obligations as specified under our permits
26. Coordinate with staff to get camp/course supplies and materials to locations through BC and AB