Motor Claims Handler

Thomas Cook; Halifax; On-site; CAD 40,000 - 55,000; Full time

Job summary

A leading insurance company is seeking First Party Claims Handlers for their Halifax office to manage customer claims effectively. Candidates with strong customer service skills and insurance knowledge are encouraged to apply, as comprehensive training is provided. The role offers a competitive salary, performance-related bonuses, and a range of benefits, including a generous pension scheme and ample opportunity for career growth.

Benefits

Performance related bonuses

Flexible benefits package

25 days holiday

Life Assurance 10 times base salary

Employee Assistance Programme

Interest Free Season Ticket Travel Loan

Unlimited Tea & Coffee

Qualifications

• Previous experience in motor or insurance claims desirable.
• Strong customer service skills required, both face to face and over the phone.
• Confident using computers and various systems (training provided).

Responsibilities

• Taking calls from customers and third parties to register claims.
• Liaising with suppliers to meet customer needs.
• Working in a team to maintain high service levels.

Skills

Customer service

Multi-tasking

Communication

Education

GCSE English Grade C / 4 or equivalent

Job description

Competitive starting salary based on experience

35 hours per week

Are you looking for a career change? Do you like to help people in their hour of need? If so, we might have the opportunity for you.

At RSA, we pride ourselves in having over 300 years of experience providing our customers with unwavering professionalism and a range of insurance options to meet their needs.

We are currently recruiting for First Party Claims Handlers to join our established Motor Claims team based at our office in the town centre of Halifax.

The Role

This role involves taking calls from customers and third parties to register new claims and progress existing matters to a speedy conclusion. You will liaise with suppliers to ensure our customer’s needs are met and service levels adhered to, proactively taking on challenges and overcoming obstacles that may stop us meeting the high standards our customers expect of us.

You will be desk based dealing with customers and third parties on a one to one basis over the phone, although you will also work with other colleagues on site and be part of a team of driven and customer focused people.

A comprehensive training programme is provided and we welcome applications from those not only with experience in Motor Claims / the insurance sector, but equally those looking to take their next steps in their career.

Based in our office in Dean Clough Mills in Halifax centre, you work 35 hours per week across 5 days on a rota basis between the hours of 8am – 8pm Monday – Friday & 8am – 4pm on Saturdays.

The Individual

• Previous motor or insurance claims knowledge and experience is desirable
• Customer service experience ideally in financial services industry, office or other service industry e.g. retail
• English GCSE (Grade C / 4 or above) or equivalent qualification
• Excellent written and oral English skills
• Have strong customer service skills both face to face and over the phone
• Able to multi-task and prioritise your work whilst meeting business targets
• Confident working on a computer and working across a variety of in-house systems (full training provided)

The Benefits

• Performance related bonus payments paid twice a year of up to 3.5% of your salary
• Excellent employer Pension contribution
• Life Assurance 10 times base salary
• Flexible benefits package to tailor your lifestyle and needs
• Employee Assistance Programme
• 25 days holiday
• Interest Free Season Ticket Travel Loan
• Share Save and Share Build Schemes
• Unlimited Tea & Coffee!

The Halifax office is home to teams from Commercial Operations, Finance, Personal and Commercial Claims and provides excellent opportunities to build a long and fulfilling career in the Insurance sector. Based in the Dean Clough complex, the office benefits from an onsite staff deli, as well as a variety of other businesses based within the complex. These include cafes, restaurants, art gallery, bars, gym and hairdressers and more.

With parking options close by and the train station only 10 minutes’ walk away, the office is conveniently located only 5 minutes’ walk from the town centre. The office has a real people focus and encourages active participation in : Well-being activities, charity initiatives, volunteering and a busy social calendar including quizzes, summer and Christmas parties and an annual recognition event.