Mortgage Specialist - Consumer Channel

HomeEquity Bank; Toronto; Hybrid; CAD 60,000 - 80,000; Full time

Job summary

HomeEquity Bank is seeking a Multi-Channel Mortgage Specialist to join their team. In this role, you will be responsible for managing client inquiries through various sales channels, focusing on consultative selling to convert leads into clients. The ideal candidate will have a strong background in sales, excellent communication skills, and a thorough understanding of mortgage products. Join a bank committed to helping homeowners achieve their retirement goals with a competitive compensation package and extensive benefits.

Benefits

Extended health and dental benefits

Employee & Family Assistance Program

Employer-Matched Group Retirement Savings Plan

Employee Share Investment Plan

Well-being initiatives

Employee corporate discount for GoodLife Fitness

Qualifications

• Understanding of mortgage products and financial services.
• Experience in consultative sales, particularly over the phone.
• Ability to manage CRM effectively.

Responsibilities

• Manage incoming inquiries and build a book of business.
• Translate client needs into Bank solutions.
• Meet quarterly and annual sales quotas.

Skills

Communication

Sales Target Achievement

Consultative Selling

Client Relationship Management

Bilingual (English/French)

Education

Post-secondary education

Job description

200 Bay St., Toronto, ON M5J 2J1, Canada

Job Description

Posted Friday, May 30, 2025 at 4:00 AM

WHO WE ARE

HomeEquity Bank is a Schedule 1 Canadian chartered bank and the leading national provider of reverse mortgages, with a growing portfolio. As the only bank solely dedicated to serving homeowners 55 and up, we’re passionate about helping Canadian homeowners live retirement on their terms. We live that commitment every day, witha range of reverse mortgage solutions that include our flagship CHIP Reverse Mortgage product.

OUR VALUES, OUR PASSION

At HomeEquity Bank, our values drive and inspire our actions with our customers, our partners and each other.

• Courage to Act. Do the Right Thing
• One Team. One Vision
• Think Long-Term. Ever-Evolving

POSITION SUMMARY

The role of a Multi-Channel Mortgage Specialist is that of a direct telephone/virtual meeting sales professional. The role is responsible for managing incoming inquiries, (bank provided) from various lead sources. Building a book of present- and future-day opportunities. Exercising proactive lead management and consultative selling to convert these B2C opportunities into HomeEquity Bank clients. Performance will be measured against quarterly and annual quotas and rewarded with a competitive base salary, commissions, and a graduated bonus potential program in addition to extensive benefits program to create a highly competitive compensation package that will be attractive to top-performers.

MAJOR ELEMENTS OF THE ROLE

• Responsible for the client-facing sales interactions of our direct-to-consumer sales channels
• Knowledge and understanding must be translated into a positive client experience, pairing client need with appropriate HomeEquity Bank solutions
• Proactive management of CRM and lead mining
• Continuous learning- product knowledge, selling skills and relationship management techniques

SKILLS AND EXPERIENCE REQUIRED:

Qualifications

• Requires a thorough understanding of the Bank’s entire mortgage product suite and business processes
• Post-secondary education or approved equivalent combination of education and experience
• Bilingual English/French is an asset
• Demonstrated experience in consultative sales with particular emphasis selling over the phone
• Knowledge of the financial services industry is preferred

Attributes

• Results oriented with an understanding of the current financial services environment
• The ability to deliver against established sales targets
• Exceptional communication skills, particularly telephone selling skills and etiquette to effectively manage the sales process for existing clients
• Ability to self-manage within a “pay for performance” compensation model
• Superior sales and interpersonal skills while embracing a team-oriented culture
• Strong organizational and time management skills
• Hybrid work environment

WHY WORK AT HOMEEQUITY BANK?

HomeEquity Bank offers a hybrid working environment supported with a culture of flexibility – an approach that is unique to each person, and that enables both business and individual needs to be met in a mutually beneficial way.

We pride ourselves in recognizing and celebrating performance, community service, teamwork, and diversity among our employees.

A Dynamic Culture – With People at the Centre

We believe our people make all the difference; our tireless commitment to inclusivity, professional development, and employee experience has been recognized through awards including theGreater Toronto’s Top Employers 2024,Waterstone Canada's Most Admired Corporate Cultures 2022-2023, the Globe and Mail's Report on Business: Canada's Top Growing Companies 2022 (third year since 2019), Canadian's Mortgage Professional (CMP) Top Mortgage Employer 2023 for the third year in a row and Achievers Top 50 Most Engaged Workplaces 2023.

Growth and Opportunities
We provide challenging and rewarding careers in a wide variety of fields. We continuously develop and train our employees through professional growth opportunities and on-the-job training. We also encourage our employees to develop professionally and personally though a series of career developing programs including our Educational Assistance Program, designed to reimburse costs related to professional learning and development.

Celebrating Great Work and People

We believe in an environment that celebrates success, knowledge, leadership, and work that is inspired by our core values. For these reasons, we have created several programs that make it easy for our employees to say ‘great job’ to their colleagues and leaders.

From our Appreciate! Program to the High Five Award Program and President’s Award Program, we recognize professional achievement with a variety of rewards including points towards gift cards, merchandise, and travel experiences, as well as group RRSP/DPSP contributions and more.

Our Community Leadership Program recognizes employees who make a positive impact in their communities through volunteer work with a grant for their charity of choice. Additionally, we provide employees with one paid day off each year to volunteer at their favourite local charity.

The Perks

HomeEquity Bank offers a competitive total rewards package that includes:

• Extended health and dental benefits
• Employee & Family Assistance Program
• Employer-Matched Group Retirement Savings Plan
• Employee Share Investment Plan
• Well-being initiatives including: a wellness account; virtual self-care programs and extended mental health benefits
• Employee corporate discount for GoodLife Fitness

HomeEquity Bank is committed to an inclusive, equitable and accessible workplace. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Please note that our successful candidate is required to complete a background check.

Stay in the Know

Find out what we’re up to online, and learn more about what makes HomeEquity Bank a great place to work:

Join Us!If you’re ready to build the future of reverse mortgages, we want to hear from you.

200 Bay St., Toronto, ON M5J 2J1, Canada