Mortgage Specialist Assistant

RBC; St. Catharines; On-site; CAD 21,000 - 36,000; Part time

Job summary

RBC is hiring a Mortgage Specialist Assistant in the Niagara region. You will support a top producing Mortgage Specialist with administrative services, manage client communications, and help prepare materials for presentations and closings.

The role emphasizes responsive client service, mortgage process familiarity, and proactive information management to enable efficient transactions and time management for the Mortgage Specialist.

Qualifications

• Minimum 2 years of demonstrated excellence in a service and sales support role.
• Exceptional customer service skills.
• Excellent communication skills, oral/written, good business writing.
• Strong organizational skills with the ability to multi-task and prioritize.
• Experience with emerging communications and technology (web meetings, social media, digital banking).

Responsibilities

• Consistently provide superior responsive execution and delivery of client transactions/requests.
• Familiar with referral sources and mortgage process to facilitate solutions and time management for the Mortgage Specialist.
• Keep informed of market news and internal information on RBCnet and internal sites.
• Manage Mortgage Specialist’s e-mail/mail and prioritize for timely reading.
• Provide required information/documents for duties and prepare materials for presentations/marketing.
• Support completion/validation of applications to ensure due diligence before submission.
• Organize documents and collect client signatures digitally for closing processes.

Skills

Customer service

Communication

Organization

MS Office

Digital tools

Tools

Microsoft Office

Job description

Job Description

As a Mortgage Specialist Assistant, you will support a top producing Mortgage Specialist in meeting sales objectives and related activities by providing value added administrative service and support. Provides primarily responsive client contact management. Develops relationships with service partners to ensure operational guidelines are adhered to and transactions are processed efficiently.

What is the opportunity?

As a Mortgage Specialist Assistant, you will support a top producing Mortgage Specialist in meeting sales objectives and related activities by providing value added administrative service and support. Provides primarily responsive client contact management. Develops relationships with service partners to ensure operational guidelines are adhered to and transactions are processed efficiently.

*The successful candidate can be located anywhere in Niagara region

What will you do?

• Consistently provide superior responsive execution and delivery of client transactions/requests
• Familiar with key referral sources and has a strong knowledge of mortgage process which facilitates solutions and problem resolutions ensuring Mortgage Specialist’s diary is effectively time managed to create capacity for all required activities
• Demonstrated personal commitment to ensure skills and knowledge are up-to-date and meet position requirements
• Takes the initiative to keep informed of current events, market news and internal information on RBCnet and applicable internal sites
• Manages Mortgage Specialist’s e-mail/mail, proactively responding to correspondence/requests and prioritizes for Mortgage Specialist to read to consistently provide superior responsiveness
• Ensures Mortgage Specialist’s needs are proactively identified and provides required information/documents for him/her to complete duties. Gathers and prepares material required for presentations, marketing initiatives, etc.
• Supports the Mortgage Specialist to complete/validate applications in progress to ensure due diligence requirements have been met prior to submission to Credit Granting
• Organizing documents and collecting client signatures digitally and ensuring follow -up with our home equity closing center

What do you need to succeed?

Must-have:

• Minimum 2 years of demonstrated excellence in a service and sales support role working in collaboration with a sales team providing advice and responding to client requests
• Exceptional customer service skills
• Excellent communication skills, oral/written skills, good business writing
• Strong organizational skills with the ability to multi-task and prioritize
• Strong computer skills in Microsoft Office including Word, Power Point, Excel, Outlook
• Experience with emerging communications and technology (i.e., web based meetings,social media, digital banking, and mobile applications)

Nice-to-have:

• Resourcefulness and able to work independently
• Sales-oriented, self-motivated, self-managed and thrive in a fast-paced environment
• Strong problem-solving skills with a sense of urgency
• Strong knowledge of the mortgage process and Home Financing products is an asset

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program of flexible benefits, competitive commission structure, and pension options
• World-class training programs and career development opportunities
• The advantage of working with a dynamic, collaborative, and high performing team where initiative and hard work are recognized and rewarded
• A flexible work schedule based on client preferences and your own work/life balance
• Innovative mobile technology to ensure your success

Job Skills

Client Centricity, Communication, Critical Thinking, Curious Mindset

Additional Job Details

Address

80 KING ST:ST. CATHARINES

City

St. Catharines

Country

Canada

Work hours/week

20

Employment Type

Part time

Platform

PERSONAL & COMMERCIAL BANKING

Job Type

Regular

Pay Type

Salaried

Posted Date

2026-08-26

Application Deadline

2026-09-09

Note** : **Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.