Mortgage Specialist Assistant

RBC; Halton Hills; On-site; CAD 42,000 - 60,000; Full time

Job summary

RBC is seeking a Mortgage Specialist assistant in Halton Hills to support a top producing Mortgage Specialist in meeting sales objectives. You will manage client communications, coordinate documents, and streamline office operations to ensure smooth processing of mortgages.

The role emphasises customer service, organization, and strong collaboration with sales teams, with a focus on accuracy and timely responses in a fast-paced banking environment.

Qualifications

• Excellent client service and relationship-building abilities.
• Strong written and verbal communication skills.
• Ability to multi-task and manage time effectively.
• Proficient in Microsoft Office and digital tools.
• Experience supporting sales teams and processing client requests.

Responsibilities

• Provide responsive execution and delivery of client transactions/requests.
• Support Mortgage Specialist's emails and mail, prioritizing for review.
• Manage office routines, expenses, and records for efficiency.
• Prepare materials for presentations and marketing initiatives.
• Assist with Homebase files and due diligence before submission to Credit Granting.

Skills

Client Centricity

Communication

Critical Thinking

Curious Mindset

Tools

Word

PowerPoint

Excel

Outlook

Job description

What is the opportunity?

As a Mortgage Specialist assistant in the Winnipeg Market you will support a top producing Mortgage Specialists in meeting sales objectives and related activities by providing value added administrative service and support. Provides primarily responsive client contact management. Develops relationships with service partners to ensure operational guidelines are adhered to and transactions are processed efficiently.

What will you do?

• Consistently provide superior responsive execution and delivery of client transactions/requests
• Familiar with key referral sources and has a strong knowledge of mortgage process which facilitates solutions and problem resolutions
• Demonstrated personal commitment to ensure skills and knowledge are up-to-date and meet position requirements
• Takes the initiative to keep informed of current events, market news and internal information on RBCnet and applicable internal sites
• Manages Mortgage Specialist's e-mail/mail, proactively responding to correspondence/requests and prioritizes for Mortgage Specialist to read
• Manages office routines and expenses ensuring efficiency is maintained through availability of equipment and supplies and effective management of files and records
• Ensures Mortgage Specialist's needs are proactively identified and provides required information/documents for him/her to complete duties. Gathers and prepares material required for presentations, marketing initiatives, etc.
• Supports the Mortgage Specialist to complete/validate Homebase files and ensures due diligence requirements have been met prior to submission to Credit Granting

What do you need to succeed?

Must-have

• Minimum 2 years of demonstrated excellence in a service and sales support role working in collaboration with a sales team providing advice and responding to client requests
• Exceptional customer service skills
• Excellent communication skills, oral/written skills, good business writing
• Strong organizational skills with the ability to multi-task and prioritize
• Strong computer skills in Microsoft Office including Word, Power Point, Excel, Outlook
• Experience with emerging communications and technology (i.e., web based meetings, social media, digital banking, and mobile applications)

Nice-to-have

• Resourcefulness and able to work independently
• Sales-oriented, self-motivated, self-managed and thrive in a fast paced environment
• Strong problem solving skills with a sense of urgency
• Knowledge of Royal Bank systems including Sales & Service Platform and RBCNet will be considered an asset
• Strong knowledge of the mortgage process and Home Financing products is an asset

Job Skills

Client Centricity, Communication, Critical Thinking, Curious Mindset

Additional Job Details

Address

232 GUELPH ST:HALTON HILLS

City

Halton Hills

Country

Canada

Work hours/week

37.5

Employment Type

Full time

Platform

PERSONAL & COMMERCIAL BANKING

Job Type

Regular

Pay Type

Salaried

Posted Date

2026-08-10

Application Deadline

2026-08-28

Note

Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

Join our Talent Community

Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you. Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com