Mortgage Specialist

BMO; Toronto; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading financial institution in Toronto is seeking a Mortgage Specialist to build relationships and manage mortgage business. This role requires 3–5 years of experience in relevant fields, with a strong focus on customer service and sales skills. The ideal candidate has in-depth knowledge of the mortgage lending process and is adept at identifying sales opportunities. Competitive compensation with commission-based pay is available.

Benefits

Health insurance

Tuition reimbursement

Retirement savings plans

Qualifications

• 3–5 years of relevant experience.
• In-depth understanding of the mortgage lending process.
• Strong knowledge of the real estate industry.

Responsibilities

• Manage relationships to build a pipeline of mortgage business.
• Identify sales opportunities for home financing solutions.
• Provide exceptional customer service and support.

Skills

Interpersonal skills

Sales skills

Customer service skills

Negotiation skills

Analytical skills

Education

Post-secondary degree in a related field

Job description

Join to apply for the Mortgage Specialist role at BMO

Overview

Role focuses on cultivating and managing relationships to build a pipeline of mortgage business, identify sales opportunities, and support customers through the home financing process. The position includes training and the opportunity to develop a referral network with competitive referral programs.

Responsibilities

• Proactively contact referral and origination sources identified through national partnerships or local partnerships to discuss home financing solutions.
• Assist with targeted marketing programs, promotions, and other initiatives.
• Identify cross-sell and up-sell opportunities for positioning to the branch to achieve sales and profitability goals.
• Support the delivery of targeted marketing programs, promotions, and initiatives.
• Expand the network by obtaining referrals and originations from existing relationships.
• Establish and enhance the Bank’s community presence by participating in trade shows, conferences, and related events.
• Serve as a customer advocate during application and processing activities.
• Complete onboarding activities as required.
• Deliver exceptional customer service with expertise, responsiveness, and support.
• Guide customers through mortgage application and processing activities.
• Partner with branch teams to hand off customers, finalize mortgage documentation, and refer customers with non-mortgage needs.
• Resolve or escalate issues to meet customer expectations and ensure timely funds advancement.
• Provide customers with friendly, courteous, and professional service to identify client needs for banking products and refer to appropriate BMO partners.
• Stay informed of consumer needs, industry trends, regulatory requirements, and policies for mortgage products and services.
• Address customer service issues per established parameters, escalating persistent or complex matters as needed.
• Develop solutions and recommendations aligned with business strategy and stakeholder needs.
• Provide input into planning and implementation of operational programs; execute routine tasks within service level agreements.
• Organize work information for accuracy and completeness.
• Engage with referral network to generate referrals and mortgage originations for clients requiring real estate lending solutions.
• Complete all necessary transactions in compliance with guidelines to maintain operational integrity.

Qualifications

• Typically 3–5 years of relevant experience and a post-secondary degree in a related field, or an equivalent combination of education and experience.
• In-depth understanding of the mortgage lending process and applicable regulatory requirements.
• Strong interpersonal, sales, customer service, and negotiation skills.
• Expert knowledge of self-management and teamwork, personal lending, relationship sales and management.
• Functional knowledge of personal banking, investments, trust services, business and commercial lending, and cash management.
• Strong knowledge of the broader real estate industry and mortgage market.
• Strong negotiation skills and ability to collaborate effectively.
• Verbal and written communication skills; collaboration and analytical/problem-solving abilities.

Compensation and Benefits

Salary: Commission-based pay. The stated pay range reflects BMO Financial Group’s target for the first year and may vary by location, skills, experience, and qualifications. Benefits may include health insurance, tuition reimbursement, disability and life insurance, and retirement savings plans. For more details on total rewards, visit the BMO careers site.

About Us: BMO is committed to an inclusive, equitable and accessible workplace. Accommodations are available on request for candidates during the selection process.

Note to Recruiters: BMO does not accept unsolicited resumes from external sources except directly from candidates. A recruiting agency must have a valid, written agency agreement to submit resumes.