Mortgage Solutions Advisor

Canadian Imperial Bank of Commerce; Fredericton; Remote; CAD 50,000 - 70,000; Full time

Job summary

A leading Canadian bank based in Fredericton seeks a Mortgage Solutions Advisor to handle inbound and outbound mortgage sales inquiries, ensuring client satisfaction and achieving sales targets. Candidates should have experience in residential mortgages and strong communication skills. This role offers competitive salary and benefits with a balance of remote work and in-office support.

Benefits

Competitive salary

Incentive pay

Pension plan

Employee share purchase plan

Vacation

Wellbeing support

Paid personal growth day

Qualifications

• Experience in residential mortgages with knowledge of market conditions.
• Passionate about learning and growth with a focus on client engagement.
• Ability to work independently in a private workspace.

Responsibilities

• Answer client questions and resolve issues effectively.
• Stay updated on new products and policies.
• Work closely with underwriters for mortgage approvals.

Skills

Business Development

Client Service

Communication

Customer Experience

Loan Origination

Tools

Microsoft Office

Job description

Were building a relationship-oriented bank for the modern world. We need talented passionate professionals who are dedicated to doing whats right for our clients.

At CIBC we embrace your strengths and your ambitions so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC please visit

What you'll be doing

As a Mortgage Solutions Advisor, you will play a pivotal role in enhancing our customer portfolio through reactive engagement in both inbound and outbound mortgage sales inquiries. Your focus will be on fulfilling mortgage leads and creating strong relationships with our business partners and clients. You will handle mortgage leads including purchase, refinance ports, and early renewal negotiations. You will ensure targets are achieved while maintaining client satisfaction.

You will be eligible to participate in CIBC's year-end incentive award program Goals Performance Success (GPS) and will receive a competitive base salary.

At CIBC, we enable a work environment most optimal for you to thrive. You can perform all work activities remotely and will only need to be on-site occasionally.

We have embarked on a remote work program. All employees must meet program requirements and be able to attend your primary work location within two hours' notice for business purposes.

Agent @ Home Program Requirements

Ability to work independently in a private, quiet workspace (a room or office with a door that closes).

Wired internet connection supporting excellent call quality with minimum download speed of 15 Mbps and upload speed of 10 Mbps. Satellite internet providers are prohibited due to call quality issues.

The start date is November 3rd, 2025. Our Contact Centre operates Monday to Friday from 8 am to 9 pm EST and Saturday from 9 am to 5 pm EST. This is a full-time, shift-oriented role requiring flexibility within these hours.

How you'll succeed

Client Service: Answer client questions and resolve issues per department objectives. Follow up with clients to ensure proper documentation and follow-up on leads and mortgage-related documents.

Subject Matter Expert: Stay updated on new products, policies, procedures, and competition to fulfill client needs and explain mortgage conditions and documents.

Relationship Building: Work closely with underwriters and partners to ensure mortgage approval and funding.

Performance: Achieve sales targets across all business plan parameters.

Who you are

You have experience in residential mortgages, with knowledge of market conditions, trends, and pricing. Mortgage underwriting experience is a plus.

You prioritize clients, engage purposefully, and go the extra mile.

You are passionate about learning and growth, embracing new technologies and trends.

You live our values of trust, teamwork, and accountability by bringing your authentic self to work.

What CIBC Offers

We focus on your strengths and ambitions, offering opportunities for growth. Benefits include competitive salary, incentive pay, pension plan, employee share purchase plan, vacation, wellbeing support, and social recognition programs.

Our spaces and tools foster collaboration and innovation. We also offer Purpose Day, a paid day off for personal growth and development.

What you need to know

CIBC is committed to an inclusive environment. If you need accommodation, please contact us.

You must be legally eligible to work at the specified location(s) and have the necessary permits.

We may require assessments or tests as part of the application process.

Job Location: Fredericton - 440 King King Place, 4th Floor

Employment Type: Regular

Weekly Hours: 37.5

Skills

Business Development, Call Center, Client Service, Communication, Customer Experience, Mortgages, Outbound Calls, Collaboration

Required Experience: Unclear Seniority

Key Skills

Loan Origination, Sales Experience, Microsoft Office, Financial Services, Customer Service, Organizational Skills, Communication Skills, Inside & Outside Sales, Word Processing

Experience: N/A

Vacancy: 1