Mortgage Servicing Specialist

Community Trust; Toronto; Hybrid; CAD 40,000 - 50,000; Full time

Job summary

Community Trust is seeking a Mortgage Servicing Specialist to ensure the efficient management of mortgages from funding to discharge. This entry-level role focuses on maintaining key relationships, processing requests efficiently, and ensuring compliance with regulatory standards in a hybrid work environment that promotes collaboration and personal growth.

Benefits

Health & wellbeing resources and programs

Paid vacation, personal, and sick days

Competitive compensation and benefits packages

Career growth and development opportunities

Opportunities to contribute to community causes

Qualifications

• 1 - 2 years of related experience in Mortgage Servicing / Administration.
• Demonstrate effective organizational and time management skills.
• Detail oriented with an acute attention to accuracy.

Responsibilities

• Maintain key relationships and provide best in class service to all 3rd parties.
• Accurately create discharge statements and send them to law firms.
• Ensure compliance with AML requirements and conduct necessary inquiries.

Skills

Organizational skills

Interpersonal skills

Written communication

Analytical skills

Detail orientation

Education

Post-Secondary Education specializing in Business Administration or Finance

Job description

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Questrade Financial Group (QFG), through its companies - Questrade, Inc., Questrade Wealth Management Inc., Community Trust Company, ThinkInsure, Zolo, and Flexiti, provides securities and foreign currency investment, professionally managed investment portfolios, mortgages, insurance, real estate services, financial services and more. Questrade uses cutting-edge technologies to develop innovative products that give customers better, more affordable ways to take control of their money.

We are everything a traditional financial institution is not. At QFG, you will be constantly moving forward, bringing the future of fintech into existence. You will be a part of a collaborative team that cares deeply about our mission and each other. Your team members will help you conquer challenges, push boundaries and discover what you are truly capable of.

This is a place where you can explore, discover and learn with continuous growth. As a diverse and inclusive place to work, with a hybrid working environment you can unleash your creativity and curiosity with no limits. If you share the same sense of infinite possibility, come shape your future at QFG.

What’s in it for you as an employee of QFG?

• Health & wellbeing resources and programs
• Paid vacation, personal, and sick days for work-life balance
• Competitive compensation and benefits packages
• Work-life balance in a hybrid environment with at least 3 days in office
• Career growth and development opportunities
• Opportunities to contribute to community causes
• Work with diverse team members in an inclusive and collaborative environment

We’re looking for our next Mortgage Servicing Specialist. Could it be you?

The Mortgage Administration Dept is responsible for the management of mortgages from the time they are funded to discharge. The purpose of this role is to ensure a seamless processing experience from the time a payout request is received to overseeing the completion of the registered discharge. Reporting directly into the Supervisor, Mortgage Administration, this role will ensure the company is upholding our all service level agreement expectations and regulatory requirements related to the role.

Our Administration Department consists of multiple supporting teams; Home insurance, Property Taxes, Renewal Postings / Broker EFTs, Investor Servicing / Remittances, Breach of Covenants, external customer communication / back office inquiry support, Prepayments, Discharges and many other key Administration functions. Each of our team members are Mortgage Servicing Specialists, who primarily support one of the above mentioned teams.

This role will be responsible for maintaining our prompt and efficient turnaround times with ensuring that law firms have accurately received their requested discharge statements, reconciling payouts and ensuring that our interest has been removed within regulatory guidelines. They may be opportunities to crosstrain and support the other above-mentioned teams as well.

In this role, responsibilities include but are not limited to :

• Maintaining key relationships and providing best in class service to all 3rd parties, investors, brokers and partners
• Ensure remittances are posted promptly and liaise with third party servicing companies to reconcile all out of order loan payments
• Accurately creating discharge statements and sending the statements to law firms
• Responsible For Reviewing System Service Packs, testing and assessing new enhancements
• Perform Cash Management (bank reconciliations, wire transfers, cash balances, etc.) and liaise with Finance and Treasury to ensure general ledger transactions are accurate for all serviced loans
• Posting Payout proceeds
• Responsible for preparing and producing information statements
• Process manual payments as required
• Create case communication with our Service Layer until cases are resolved
• Ensure our Borrower paid tax accounts are in good standing
• Provide backup support for timely remittance of interim, final and supplemental tax installments to all municipalities
• Review mortgage tax accounts, ensuring sufficient funds are available and action as necessary.
• Notify Municipalities of our interest in the subject property
• Work with Insurers to obtain up to date insurance policies upon cancelation and expiration notification
• Report on loans with lapsed insurance policies
• Production and distribution of the commercial annual review and maturity reports, together with related correspondence letters
• Maintaining and the organization of all electronic mortgage files
• Ensure accurate record keeping – both electronic and paper based and ensure that all records are stored and retained to meet Company requirements
• Identify continuous improvement opportunities
• Assist with the ongoing maintenance and updating of related procedures
• Follow AML procedures on all files with an emphasis on “Know Your Client” rules
• Proactively identify actual and potential violations of AML regulatory requirements, internal policies and procedures or other AML / ATF risk situations at an early stage. Conducts appropriate inquiries and investigations in relation to any such situation and ensures that corrective actions and / or risk mitigation actions are implemented in a timely manner or escalated appropriately
• Adhere to compliance and operational risk controls in accordance with company’s policies and procedures

So are YOU our next Mortgage Servicing Specialist? You are if you…

• Have 1 - 2 years of related experience in Mortgage Servicing / Administration
• Have Post-Secondary Education specializing in Business Administration or Finance
• Demonstrate effective organizational and time management skills
• Demonstrate good interpersonal and relationship building skills
• Have solid written and verbal business communication skills
• Have strong analytical skills
• Are detail oriented with an acute attention to accuracy

Additional information :

• Please note : This role will be required to be in office 3 days a week

Sounds like you? Click below to apply!

At Questrade Financial Group of Companies, with multiple office locations around the world, we are committed to fostering a diverse, inclusive and accessible work environment. This is an environment where individuals are treated with dignity and respect. Here, the unique skills and experience you bring will be valued. You will be supported and motivated, so that you can harness your unlimited potential. Our team reflects the diversity of the communities we serve and operate in. Having a collaborative and diverse team helps us push boundaries to bring the future of fintech into existence—not only for the benefit of our customers, but for those who build their career with us.

Questrade Financial Group of companies Applicant Tracking System utilizes artificial intelligence (AI) for application screening. The AI system operates on predetermined criteria, with final decisions subject to human review.

Candidates selected for an interview will be contacted directly. If you require accommodation during the recruitment / selection process, please let us know and we will work with you to meet your needs.

Seniority level

Seniority level

Entry level

Employment type

Employment type

Full-time

Job function

Job function

Finance and Sales

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