Mortgage Renewal Specialist - Remote - Bilingual

Canadian Imperial Bank of Commerce; Yukon; Remote; CAD 55,000 - 75,000; Full time

Job summary

A leading financial institution is seeking a Mortgage Specialist to manage client inquiries and provide insights into mortgage products. The ideal candidate will have strong problem-solving and communication skills, and be fluent in French and English. This role offers competitive compensation and the opportunity to work in a flexible, remote environment.

Benefits

Competitive salary and incentive pay

Comprehensive benefits program

Opportunity for career growth

Qualifications

• Fluency in both French and English to serve diverse clients.
• Strong problem-solving skills and ability to take ownership of client issues.
• Excellent communication skills, both written and verbal.

Responsibilities

• Serve as a primary point of contact for clients regarding mortgage inquiries.
• Analyze customer financial needs and identify opportunities for cross-selling.
• Provide clear explanations of mortgage products and services.

Skills

Fluency in both French and English

Strong problem-solving skills

Excellent communication skills

Job description

Overview

Employer Industry: Banking and Financial Services

Why consider this job opportunity

• Competitive salary and incentive pay
• Comprehensive benefits program, including banking benefits and a defined benefit pension plan
• Opportunity for career growth and development with initiatives like Purpose Day
• Work remotely with the flexibility to manage your work environment
• Engaging and inclusive workplace culture focused on teamwork and accountability

Responsibilities

• Serve as a primary point of contact for clients regarding mortgage inquiries, ensuring a high level of client engagement
• Analyze customer financial needs and identify opportunities for cross-selling additional banking products
• Provide clear and factual explanations of mortgage products and services, ensuring clients understand their options
• Collaborate with internal teams to resolve client issues and ensure compliance with policies and regulations
• Maintain up-to-date knowledge of mortgage products, policies, and market trends to effectively assist clients

Qualifications

• Fluency in both French and English to serve diverse clients
• Strong problem-solving skills and ability to take ownership of client issues
• Excellent communication skills, both written and verbal
• Ability to work independently in a remote environment with a secure workspace
• Flexibility to work varied hours, including evenings and weekends as required

Preferred Qualifications

• Previous experience in a call center or customer service role within the banking or financial services industry
• Knowledge of mortgage products and related financial services
• Proven track record of achieving sales or performance targets

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