Mortgage Renewal Specialist - Remote - Bilingual

Canadian Imperial Bank of Commerce; Nunavut; Hybrid; CAD 60,000 - 80,000; Full time

Job summary

A prominent financial institution in Canada seeks a Mortgage Advisor to serve as the primary contact for clients regarding mortgage inquiries and renewals. Applicants should be fluent in French and English, possess strong client engagement skills, and be able to work independently in a remote environment. This role offers competitive salary, incentive pay, and opportunities for career advancement in a supportive workplace culture.

Benefits

Competitive salary with incentive pay

Comprehensive benefits program

Flexible remote work environment

Career advancement opportunities

Paid day off for personal growth (Purpose Day)

Qualifications

• Must be fluent in both French and English to effectively serve clients.
• Strong client engagement skills with a focus on providing positive experiences.
• Ability to work independently in a remote environment with a secure workspace.
• Excellent communication skills, both written and verbal.
• Flexibility to work Monday to Friday from 9:00 am to 8:00 pm and Saturday from 9:00 am to 5:00 pm.

Responsibilities

• Serve as the primary point of contact for clients regarding mortgage inquiries and renewals.
• Engage with clients to analyze their financial needs and identify additional banking opportunities.
• Utilize problem-solving skills to address client issues and provide timely solutions.
• Maintain up-to-date knowledge of mortgage products and industry trends to offer tailored recommendations.
• Collaborate with internal teams to ensure seamless client experiences.

Skills

Fluent in French and English

Client engagement skills

Excellent communication skills

Problem-solving skills

Analytical skills

Job description

Overview

Employer Industry: Banking and Financial Services

Why consider this job opportunity:

• Competitive salary with incentive pay and banking benefits
• Opportunities for career advancement and personal development
• Flexible remote work environment with occasional on-site requirements
• Comprehensive benefits program, including a defined benefit pension plan and employee share purchase plan
• Unique initiatives like Purpose Day, a paid day off dedicated to personal growth and development
• Supportive and inclusive workplace culture that values diversity

What to Expect

• Serve as the primary point of contact for clients regarding mortgage inquiries and renewals
• Engage with clients to analyze their financial needs and identify additional banking opportunities
• Utilize problem-solving skills to address client issues and provide timely solutions
• Maintain up-to-date knowledge of mortgage products and industry trends to offer tailored recommendations
• Collaborate with internal teams to ensure seamless client experiences and address any service delays

What is Required

• Must be fluent in both French and English to effectively serve clients
• Strong client engagement skills with a focus on providing positive experiences
• Ability to work independently in a remote environment with a secure workspace
• Excellent communication skills, both written and verbal
• Flexibility to work Monday to Friday from 9:00 am to 8:00 pm and Saturday from 9:00 am to 5:00 pm

How to Stand Out (Preferred Qualifications)

• Previous experience in a mortgage or banking-related role
• Familiarity with CIBC’s mortgage products and services
• Strong analytical skills to assess client needs and recommend appropriate solutions
• Experience in a call center or client service environment
• A passion for continuous learning and professional development

#Banking #FinancialServices #RemoteWork #CareerGrowth #ClientEngagement

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