Mortgage Renewal Specialist - Remote - Bilingual

Canadian Imperial Bank of Commerce; Northwest Territories; Remote; CAD 50,000 - 70,000; Full time

Job summary

A leading financial institution based in Canada is seeking a client service representative to manage mortgage inquiries and enhance client relationships. The role requires fluency in both French and English, strong communication skills, and the ability to operate effectively in a remote work environment. With a focus on inclusivity and career growth, this position offers competitive compensation and a comprehensive benefits program.

Benefits

Competitive salary and incentive pay

Comprehensive benefits program

Opportunity for career advancement

Qualifications

• Ability to work independently in a remote environment with a secure workspace.
• Flexibility to work various hours, including evenings and weekends.

Responsibilities

• Serve as the single point of access for clients regarding routine mortgage inquiries.
• Engage with clients to analyze their financial needs.
• Utilize problem-solving skills to address client issues.

Skills

Fluency in French and English

Client service commitment

Excellent communication

Problem-solving skills

Job description

Overview

• Competitive salary and incentive pay
• Comprehensive benefits program, including a defined benefit pension plan and employee share purchase plan
• Opportunity for career advancement and personal development through initiatives like Purpose Day
• Flexibility to work remotely with occasional on-site requirements
• Supportive and inclusive work culture that values diversity and employee well-being

What to Expect (Job Responsibilities)

• Serve as the single point of access for clients regarding routine mortgage inquiries and provide detailed explanations of mortgage procedures
• Engage with clients to analyze their financial needs and identify opportunities to cross-sell additional banking products
• Utilize problem-solving skills to address client issues and ensure satisfaction while adhering to policies and regulations
• Maintain up-to-date knowledge of mortgage products and market trends to effectively meet client needs
• Collaborate with internal teams to connect clients with appropriate resources and solutions

What is Required (Qualifications)

• Fluency in both French and English to serve a diverse client base
• Strong commitment to client service with a focus on relationship building
• Ability to work independently in a remote environment with a secure workspace
• Excellent communication and problem-solving skills
• Flexibility to work various hours, including evenings and weekends

How to Stand Out (Preferred Qualifications)

• Previous experience in a call center or client service role within the banking or financial services industry
• Knowledge of mortgage products and services
• Proven track record of meeting performance targets and delivering exceptional client experiences

#Banking #RemoteWork #ClientService #CareerGrowth #InclusiveWorkplace

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