Mortgage Loan Associate

Overview

This is a 12-month, temporary position in which the candidates will learn all aspects of mortgage lending through on-the-job experience. The candidate will work in and out of the office. After 12 months, the Associate is expected to have procured referral sources and will graduate to a commission-only “Mortgage Loan Originator.” (The Mortgage Loan Associate position may be extended 6 months, 18 months total, if approved by the immediate manager and the advisor has met the expectations of the role)

Responsibilities

• Community outreach, including marketing to referral bases such as realtors and builders
• Mastering the skills needed for all aspects of loan origination. Study guidelines and show initiative to learn independently. Work with all departments within the mortgage line of business to understand how the mortgage business operates.
• Provide sales support to LO through courtesy calls, thank you notes, conducting sales activities, etc.
• Coordinate loan closings with attorneys and closing agents
• Other duties as directed by the LO to provide sales and service support to customers and referral sources.
• Assist LO with customer inquiries by providing payment and cost information.
• Facilitate the application process via phone or internet.
• Produce disclosures and other written estimates.
• Handle follow-up calls for documentation, realtor updates, and clearing underwriting conditions
• Perform additional duties as assigned.

Expectations:

• When trained, conduct at least 5 outbound calls, meetings, or appointments on average per week—complete weekly reporting to management.
• Successfully complete management-assigned virtual and in-person training modules weekly.
• Successfully meet with borrowers, discuss lending options, and complete the mortgage lending process, including procuring all credit-related requirements.
• Assist with outreach, marketing, open houses, or other marketing-related events.
• Willingness to work nights and weekends as directed by management.

Qualifications

• Minimum of 2 years of in-person customer service, marketing, real estate, mortgage lending, or other related experience
• Expertise in communicating effectively with the public.
• Ability to quickly adapt to software/systems.
• Ability to interact with diplomacy and courtesy.
• Excellent grammar and writing expertise.
• 4-year college graduate preferred
• Marketing/Public relations education or real estate lending knowledge preferred
• Outside sales or lead generation knowledge preferred

Physical Requirements/Working Conditions: Must be able to sit for long periods and use a computer keyboard and mouse while viewing computer screens.