MONTREAL [Hybrid] - IAM Support Analyst

QUANTEAM (RAINBOW PARTNERS Group); Montreal; Hybrid; CAD 80,000 - 100,000; Full time

Job summary

A leading consulting firm in Montreal is seeking an IAM Support Analyst to enhance operational stability in Identity & Access Management services. The role involves providing IT support, troubleshooting incidents, and participating in modernization initiatives. Candidates should have at least 3 years of experience in IT support and possess skills in SQL and Unix command line. The position offers a hybrid work model, requiring 2-3 days per week onsite. Fluency in English is mandatory, while French is an asset.

Qualifications

• Minimum 3 years of experience in IT support, ideally within IAM or related security domains.
• Strong problem-solving skills and ability to navigate complex, multi-tiered IT environments.
• Proven customer service orientation with excellent interpersonal and communication skills.

Responsibilities

• Ensure availability, reliability, and compliance of IAM-related applications and services.
• Investigate and resolve incidents or user-reported issues.
• Act as a point of contact during outages or service disruptions.
• Monitor service health and proactively identify areas of improvement.

Skills

Basic SQL for querying and troubleshooting

Basic knowledge of Unix / Linux command line

Understanding of network fundamentals

Exposure to APIs

Fluency in English

Familiarity with IAM concepts

Tools

ElasticSearch

Kibana

Python

Job description

Direct message the job poster from QUANTEAM (RAINBOW PARTNERS Group)

About the Company :

As the founding entity of RAINBOW PARTNERS, Quanteam is a consulting firm specializing in Banking, Finance, and Financial Services. Guided by our core values of closeness, teamwork, diversity, and excellence, our team of 1,000 expert consultants, representing 35 different nationalities, collaborates across 10 international offices : Paris, Lyon, New York, Montreal, London, Brussels, Geneva, Lisbon, Porto, and Casablanca.

We are currently seeking an IAM Support Analyst to join one of our clients in the financial sector, a major international bank based in Montreal.

Role Overview :

We are seeking an IT Support Analyst to join a global Identity & Access Management (IAM) operations team. Based in Montreal, you will contribute to the day-to-day stability and continuous improvement of a diverse suite of access management tools supporting internal business functions across multiple regions.

You will play a key role in ensuring operational continuity of IAM services while actively participating in modernization and digitalization initiatives. This role offers the opportunity to engage with both legacy and modern IAM systems, and to build cross-functional knowledge across applications and geographies.

Key Responsibilities :

Application Support & Operations :

• Ensure availability, reliability, and compliance of IAM-related applications and services
• Investigate and resolve incidents or user-reported issues
• Act as a point of contact during outages or service disruptions, coordinating with stakeholders across IT teams
• Monitor service health and proactively identify areas of improvement or risk
• Apply internal security and compliance standards across supported systems
• Understand the integration and interplay of various IAM tools within the organization

Process Optimization & Digital Transformation :

Contribute to the team’s shift towards digitalization by reducing manual support activities

Propose and support automation of repetitive tasks

Lead workshops and knowledge-sharing sessions with application teams to encourage adoption of self-service tools

Identify improvements to internal processes and promote best practices

Maintain and enhance operational documentation, knowledge bases, and technical runbooks

Create internal tutorials (written or video) to facilitate onboarding and troubleshooting

Collaborate with international teams based in Europe and Asia to ensure alignment and knowledge transfer

Required Skills and Qualifications :

Technical Skills

Basic SQL for querying and troubleshooting

Basic knowledge of Unix / Linux command line

Understanding of network fundamentals

Exposure to APIs (e.g., how they work, how to consume them – not development)

Professional Experience

Minimum 3 years of experience in IT support, ideally within IAM or related security domains

Strong problem-solving skills and ability to navigate complex, multi-tiered IT environments

Proven customer service orientation with excellent interpersonal and communication skills

Comfortable working under pressure and managing competing priorities

Familiarity with IAM concepts, including access provisioning, identity lifecycle, SSO, and related protocols

Additional skills

Experience with tools like ElasticSearch, Kibana, or Matomo

Familiarity with identity federation standards such as OIDC or SAML

Knowledge of scripting or automation (e.g., Python)

Interest or experience in cybersecurity-related topics

Hybrid model : 2–3 days per week on-site in Montreal

Candidate must be based in Montreal or willing to relocate

Languages : Fluency in English required; French is an asset

Seniority level

Seniority level

Mid-Senior level

Employment type

Employment type

Full-time

Job function

Industries

IT Services and IT Consulting

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