Monitoring & Observability Engineer

Humankind Recruitment; Halifax Regional Municipality; Hybrid; CAD 85.000 - 125.000; Vollzeit

Benefits dieser Stelle

Medical & health benefits

RRSP matching

Competitive compensation

Zusammenfassung

Humankind Recruitment is partnering with a Halifax-based IT services company to hire a Monitoring & Observability Engineer. The role focuses on leading the migration from legacy tools to LogicMonitor and elevating organization-wide monitoring and observability across infrastructure, networks, and applications.

You will design dashboards, tune alerts to reduce noise, and collaborate with ITSM, security, and service management teams to deliver meaningful operational insights and proactive incident

Qualifikationen

• Extensive experience with enterprise monitoring and observability platforms.
• Experience with LogicMonitor or equivalent.
• Hands-on with Icinga, Prometheus and Grafana.
• Strong understanding of infrastructure and application monitoring, metrics, logs, events, and service health.
• Experience designing dashboards, alerting standards, thresholds, and escalation processes.

Aufgaben

• Lead migration to LogicMonitor, including checks, metrics, alerts, dashboards, and retiring legacy tools.
• Define and implement organization-wide monitoring standards and observability.
• Improve monitoring coverage across infrastructure, apps, networks, storage, databases, and critical services.
• Design dashboards for engineering teams, Service Desk, management and customers.
• Reduce alert noise via threshold tuning, event correlation, ownership, and escalation processes.
• Develop service health monitoring, dependency mapping, availability reporting, and capacity monitoring.
• Integrate monitoring with ITSM, notification, automation, and AI operations platforms.
• Establish monitoring KPIs such as coverage, alert quality, MTTD, and service availability.

Kenntnisse

Analytical thinking

Stakeholder management

Communication

Problem solving

Tools

LogicMonitor

Icinga

Prometheus

Grafana

OpenTelemetry

Kubernetes

ELK/OpenSearch

Ansible

Jobbeschreibung

Monitoring & Observability Engineer

Halifax (Hybrid-2 days in office)

Our client a dynamic Information Technology services company that partners with leading global organizations to deliver innovative, high-quality IT solutions is looking for a Monitoring & Observability Engineer to lead the development and continuous improvement of their organization-wide monitoring and observability capability.

You will establish monitoring standards, improve service visibility, and lead the migration from Icinga, Grafana, and Prometheus to LogicMonitor.

Working across infrastructure, network, application, security, and service management teams, you will ensure that monitoring is reliable, alerts are actionable, and operational information is meaningful to engineers, the Service Desk, management, and customers.

Responsibilities

• Lead the technical migration to LogicMonitor, including monitoring checks, metrics, alerts, dashboards, and the retirement of legacy tools.
• Define and implement organization-wide monitoring, alerting, dashboard, and observability standards.
• Improve monitoring coverage across infrastructure, applications, networks, storage, databases, and critical services.
• Design and optimise dashboards for engineering teams, the Service Desk, management, and customers.
• Reduce alert noise through effective threshold tuning, event correlation, alert ownership, and escalation processes.
• Develop service health monitoring, dependency mapping, availability reporting, and performance and capacity monitoring.
• Integrate monitoring with ITSM, notification, automation, and AI Operations platforms.
• Establish monitoring KPIs, including coverage, alert quality, Mean Time to Detect (MTTD), and service availability.
• Embed monitoring requirements into service design, project delivery, and operational transition.
• Provide technical leadership, documentation, training, and continuous improvement across Infrastructure & Services.

Qualifications

• Significant experience with enterprise monitoring and observability platforms.
• Strong experience with LogicMonitor or an equivalent enterprise monitoring solution.
• Hands-on experience with Icinga, Prometheus, and Grafana.
• Strong understanding of infrastructure and application monitoring, metrics, logs, events, and service health.
• Experience designing dashboards, alerting standards, thresholds, and escalation processes.
• Knowledge of SNMP, REST APIs, syslog, and monitoring integrations.
• Experience with scripting and automation using Python, PowerShell, or Bash.
• Understanding of ITSM processes, incident management, problem management, and change management.
• Strong analytical, troubleshooting, communication, and stakeholder management skills.
• Experience with OpenTelemetry, APM, Kubernetes, and cloud or virtualisation monitoring.
• Familiarity with Ansible, HALO ITSM, Splunk, or ELK/OpenSearch.
• Experience with AIOps, anomaly detection, event correlation, and automated remediation.
• Relevant monitoring platform certifications.

This is a fantastic opportunity to join a growing team. The company offers a competitive compensation package, medical & health benefits and RRSP matching.