Mobile Services Assistant

City of Ottawa / Ville d’Ottawa; Ottawa; On-site; CAD 54,000 - 64,000; Full time

Job summary

The City of Ottawa is seeking a Mobile Services Assistant to join the Ottawa Public Library. This role involves providing customer service through mobile library units, assisting with memberships, and performing driving duties. Ideal candidates will have strong communication skills and experience in customer service.

Qualifications

• At least 1 year of relevant experience, including driving and customer service.
• Experience driving large vehicles for bookmobiles.

Responsibilities

• Providing customer service through mobile library units.
• Assisting with memberships and supporting materials.
• Performing driving duties.

Skills

Effective communication

Problem-solving

Time management

Organizational skills

Safe driving

Education

Completion of Grade 12

Job description

Join to apply for the Mobile Services Assistant role at City of Ottawa / Ville d’Ottawa

Requisition ID: 17635

Department: Ottawa Public Library

Service: Branch Operations

Branch: Public Services

Employment Type: 1 Permanent Full Time Position

Work Hours: 35 hours per week

Affiliation: CUPE 503 Library

Salary: $54,139.54 - $63,345.10 annually (2024 rates of pay)

Location: Greenboro Branch, 363 Lorry Greenberg Drive, Ottawa, ON

Application Close: 28/05/2025

Job Summary

The Alternative Services unit of the Ottawa Public Library develops alternate service delivery strategies, including kiosks, bookmobiles, accessibility, and homebound services. The role involves providing customer service through mobile library units, assisting with memberships, supporting materials and cash handling, and performing driving duties.

Education and Experience

• Completion of Grade 12
• At least 1 year of relevant experience, including driving and customer service
• Experience driving large vehicles for bookmobiles

Certifications and Licences

• Valid Ontario unrestricted DZ or G class driver’s licence with no more than 6 demerit points

Knowledge

• Ottawa driving routes and Highway Traffic Act
• Handling heavy materials and library materials
• Library circulation procedures
• Cash handling and customer service techniques
• Library policies, health and safety legislation

Skills and Abilities

• Safe driving in all weather conditions
• Effective communication and interpersonal skills
• Problem-solving, time management, and organizational skills
• Proficiency with computers and technology
• Ability to perform clerical and manual tasks, including lifting up to 40 pounds

Additional Requirements

• Fluent in English and French (oral, reading, writing)
• Criminal Records Check
• Valid driver’s licence with limited demerit points

The Ottawa Public Library values diversity and inclusion. We encourage applications from all community members and offer accommodations during the hiring process.