Mobile Service Solution Specialist - Oakville / Toronto, CA

MSX International Inc.; Ontario; Hybrid; CAD 90,000 - 95,000; Full time

Job summary

A leading company in the automotive sector is seeking an Operations Specialist / Launch Trainer to enhance dealership performance through effective training and support. This role involves engaging with Ford dealers and field personnel, ensuring the successful implementation of the Mobile Service Program across Canada. The ideal candidate will possess strong communication skills, the ability to adapt to various audiences, and a knack for data analysis to drive growth. Overnight travel is required, with a flexible work environment.

Qualifications

• Self-starter with the ability to manage schedule and priorities.
• Excellent verbal and written communication skills.

Responsibilities

• Be the primary contact for Mobile Service for Ford of Canada Dealers.
• Plan and execute training for Mobile Service Technicians.
• Monitor dealership Mobile Service personnel for customer experience.

Skills

Communication

Relationship-Building

Data Analysis

Tools

Microsoft Word

PowerPoint

Excel

Job description

Location : ON, CA

Job Type : Full-time with Benefits

Who We Are

For more than 25 years, MSX International has been a dedicated partner to leading automotive brands around the world. We support them in transforming their businesses and in managing their operations across the areas of Customer Experience, Repair Optimization, Learning and Insights. We focus on helping our clients generate more value for their customers. With over 5,000 employees based in more than 80 countries worldwide, our teams provide industry-leading expertise. We have combined our deep industry expertise with cutting-edge technology solutions to help our automotive clients increase revenue and reduce costs, while enhancing operational efficiency and improving customer satisfaction. Our goal is to help our customers reach their full potential and to excel as their global partner of choice.

About Us : MSX International is seeking dynamic individuals to join our team. As an Operations Specialist / Launch Trainer, you’ll play a crucial role in the solicitation of dealer enrollment and then once enrolled, the professional delivery, installation, and sustainment of the Ford / MSX International Mobile Service Program. Our goal is to improve dealership performance and drive sustained growth.

Responsibilities : As the Mobile Service Operations Specialist / Launch Trainer, you will :

• Be the subject matter expert and primary contact for all things related to Mobile Service for Ford of Canada Dealers and Field Personnel.
• Understand how Mobile Service vehicle’s function and train technicians on feature / function of Mobile Service vehicle.
• Plan and execute tailored virtual solicitation, kick-off, pre-launch and sustainment meetings.
• Plan and execute on-site training for Mobile Service Technician. Hold alignment meeting with all Mobile Service stakeholders to create dealership processes and action plans.
• Develop action plans to exceed program goals, focusing on service processes.
• Share best practices and key success drivers with dealers.
• Monitor and motivate dealership Mobile Service personnel to provide excellent customer experiences.
• Create visit summaries and action plans for stakeholders.

Qualifications : We’re looking for candidates who :

• Are self-starters, able to manage schedule and priorities with little supervision.
• Have the ability to facilitate meetings and training virtually and in-person.
• Can adapt to different locations and engage with various audiences (MSX, Ford, Dealer).
• Possess proficiency in communication and relationship-building.
• Have successfully managed assigned territories or regions.
• Possess excellent verbal and written communication skills.
• Demonstrate proficiency with PC applications (Microsoft Word, PowerPoint, Excel, and Internet Explorer).
• Can leverage relationships to identify and sell the business case for change.
• Can analyze data from dealer financials and operational assessments to establish action plans.
• Have the ability to understand, establish and implement effective metrics to keep dealerships focused on growth and ROI.
• Can influence service personnel and mobile service technicians in the training processes and monitor the results.

WORK ENVIRONMENT

• Overnight travel required within Canada and United States.
• Ability to equally accommodate working from home office or remote location.
• Will provide training (training may take place in United States).

MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law.

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets, experience and training, and other business and organizational needs. The disclosed range estimate may not have been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At MSXI, it is not typical for an individual to be hired at the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $90k to $95k based on current experience.