Mobile Security Supervisor - HQ

WISS Head Quarters, Fitted Rigging House, Chatham Historic Dockyard, Chatham, Kent, United Kingdom Req #260

17 April 2025

If you are proactive, reliable, and have a passion for protecting people and property, we’d love to hear from you!

To oversee all operational activity of Solutions Mobile team and be the first point of contact for operatives on duty and the National Operations Centre, to ensure, welfare, effectiveness and efficiency of Operations are being maintained.

To plan, monitor and ensure all duties are being carried out competently and as contracted with the customer daily by means of team interaction and monitoring of patrol software.

The role is a 24-hour operation 365 days per year, split by shift times of 06:00-18:00 and 18:00-06:00; however, may change periodically due to the needs of the business.

Position: Mobile Security Supervisor
Pay rate: £14.94ph
Shift Pattern: 3 Days 06:00 - 18:00 / 3 Nights 18:00 - 06:00 / 3 Rest days
Location: Ward HQ, Chatham

Benefits include:

• Financial support for SIA Licensing and renewal
• Cycle to work salary sacrifice scheme
• Company Pension scheme
• Life Assurance benefits
• Progression, training, and development opportunities

Additional benefits we offer via our Reward membership:

• Discounted gym membership
• Discounts at major retailers and travel suppliers
• Restaurant and Supermarket vouchers
• Cinema tickets
• Access to 24/7 free Employee Assistance programme

How will you contribute?

• You will be responsible for delivering the required service levels reporting into the Mobile Services Delivery Manager.
• Your main responsibilities include the effective management of a team of officers to achieve the highest standards of service and safety.
• By proactively motivating the team, you will provide guidance and encouragement to ensure that they achieve planned targets and deadlines.
• You will play a key role in the continual improvement of process/methods of operating procedures.
• You will be responsible for legislative compliance for all driver related Health & Safety issues and equipment.
• Completion of shift report, including tracking of KPI’s of Delivery on Time, Delivery Success and other customer associated KPI’s.
• Internal and external stakeholder communication, including meeting customers, conveying facts and ideas in a clear and articulated manner.

What will you bring?

• SIA Front Line Licence
• Manual Driving Licence
• Experience of operating at a Supervisory level
• Experienced people-centric leader with demonstrated experience in culture change
• Successful practical experience of supervisory or management work within a security operation
• Excellent communication skills and confidence in dealing with customers
• Sound analytical skills and ability to apply logic in a fast-moving environment
• Excellent organisational skills and a commitment to delivering consistent quality in a time-constrained operation
• High degree of flexibility and ability to work as part of a team

Who We Are:
Ward Security provides security services solutions to a range of UK businesses. Security services include CCTV security systems, property management, guard dog security, key holding services, security guard patrol services, response alarm systems, and more. With over 1500+ of our amazing people operating nationally.

We seek the best talent to uphold our vision: “We look after our people; our people look after our clients. We aim to retain and attract the very best of both.”

Why Work For Us?
Apart from joining our friendly team, we offer Uniform, SIA Licensing savings scheme, Cycle to Work Salary Sacrifice scheme, Pension and Life Assurance benefits.

We strongly believe in growing our own talent, and we provide opportunities through our in-house Training Academy, our Leadership Development Programme, online eLearning, and development programmes for a career path.

To support the wellbeing of our people, we have an in-house Mental Health Team, Wellbeing Platform, and an inclusive culture recognised in our Diversity Champion & International Inclusion Awards. We uphold our wellbeing as a MIND Workplace Wellbeing Silver Award holder. We offer Reward membership to all employees, which includes retail discounts, cinema tickets, gym membership, 24/7 free Employee Assistance Programme, and many other fantastic benefits.

At Ward Security, we believe in fostering an inclusive workplace where diversity is celebrated, and every individual is valued. We are committed to providing equal opportunities to all employees and applicants regardless of race, colour, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or any other characteristic protected by law. As an equal-opportunity employer, we strive to create an environment that promotes fairness, respect, and collaboration. We are dedicated to recruiting, hiring, training, and promoting individuals based on their qualifications, skills, and abilities. We embrace the unique perspectives and backgrounds of our team members, recognising that diversity enriches our organisation and contributes to our success.