Mobile Repair Technician

Likewize Device Protection, Ltd; Toronto; On-site; CAD 28,000 - 40,000; Full time

Job summary

Likewize is seeking a Mobile Repair Technician to support the Greater Toronto Area with on-site device repairs and customer interactions. You will manage daily bookings, perform high-quality fixes, and keep customers informed throughout the repair journey.

The role requires a valid G/A Class 5 license, good understanding of electronics, and strong communication. You will operate in a fully mobile workshop, visiting customers at their homes or workplaces, and represent the Likewize brand with

Qualifications

• Solid foundation in how electronics work and a willingness to learn.
• Clear, confident communication with customers and teammates.
• Customer-first mindset, delivering friendly, professional service.
• Ability to thrive independently in the field and with a team.
• Previous cell phone repair experience is a plus.

Responsibilities

• Deliver on-time, high-quality repairs by managing daily bookings and repairs using Likewize systems.
• Meet customers at their location, perform thorough quality checks, and keep them informed.
• Own the full repair journey from inbound/outbound quality control to system administration.
• Maintain a clean, professional mobile workshop, vehicle, tools and equipment.
• Monitor KPIs and service standards, seek continuous improvements.

Skills

G/A Class 5 License

Electronics basics

Clear communication

Customer-first

Independent field work

Tools

Microsoft Office

Teams

Outlook

Word

Job description

Job Description: What This Role Is All About

Likewize is searching for a Mobile Repair Technician to join our WeFix Repair team and cover the Greater Toronto Area. This position represents an existing vacancy within our organization. A Likewize repair technician really is the 'face' of our company. Whether it’s interacting with the end customer at their home or place of work or driving Likewize’s unique mobile service centre courteously around bustling streets, you will always be representing Likewize. When it comes to the device itself, it goes without saying that it’s probably one of the customer’s most important items and therefore needs to be treated as such. As a Likewize accredited technician, you are responsible for troubleshooting and repairing customers’ devices accurately, efficiently and to the very highest of standards to ensure best in class customer experience first time, every time.

Your Key Areas of Focus

• Deliver on-time, high-quality repairs by managing daily bookings, parts collection, and repairs efficiently using Likewize systems.
• Create great customer experience by meeting customers at their chosen location, performing thorough quality checks, and keeping them proactively informed along the way.
• Own the full repair journey - from inbound and outbound quality control to all required system administration before heading to the next appointment.
• Represent the brand proudly by maintaining a clean, professional mobile workshop, vehicle, tools, and equipment at all times.
• Monitor your performance against KPIs and service standards, always aligning with company values and looking for ways to improve.
• Support business growth by engaging locally - whether through retail partnerships, visible presence, social activity, or customer referrals.
• Handle parts responsibly by returning unused or salvage items as required and escalating vehicle or equipment issues promptly.

What We’re Looking For

• A valid G/A Class 5 driver’s license with a clean driving record - comfortable behind the wheel of our mobile service vans.
• A solid foundational understanding of how electronics work, with curiosity to keep learning.
• Clear, confident communication skills (both verbal and written) to connect easily with customers and teammates.
• A customer-first mindset, delivering friendly, professional service every time.
• The ability to thrive both independently in the field and collaboratively as part of a broader team.

Extra Skills

• Previous experience in cell phone repair that will get your up and running in this role.
• Hands-on experience in Microsoft Office, including Teams, Outlook, and Word.

Your Compensation

We are offering an hourly rate of $25 CAD per hour for this position.

Get To Know Us

The world runs on connected devices. At Likewize, we make the experience around them work better. We partner with many of the world’s biggest brands to design and deliver seamless device journeys across protection, repair, upgrade, and renewal. We help our partners unlock growth by putting customer experience at the center of the entire device lifecycle. When tech goes wrong, we make it right. When customers are ready for something new, we make the transition simple. We operate on a global scale but never lose sight of the individual customer. Innovation is part of our DNA. We move fast, challenge the obvious, and look for better answers. We are driven by Success, Passion, Professionalism, Accountability and Teamwork - and we look for people who share the same values. At Likewize, we Go for Growth. To us, that means passion over complacency, accountability over excuses, teamwork over silos, and professionalism as the standard. This is how we create success. If that fires you up, you’re going to love it here. To learn more about who we are, visit our website at www.likewize.com.

Likewize offers the most comprehensive protection against any technology disruption. Whether a device is lost, stolen, damaged, malfunctioning, in need of an upgrade or the user does not know how to do something, Likewize provides the solution. Trusted by the world’s largest brands, telcos, and banks, looking after approximately a billion of our customers’ customers. We operate in over 30 countries, resolving 250 million problems each year across insurance, warranty, repairs, trade-ins, recycling and premium tech support.

Where We Work

In this role, the work happens on the move inside our fully branded Likewize vans. At the front, you’ll find a spacious and comfortable driving area, designed to make getting from job to job easy and enjoyable. Step into the back and you’ll discover a cleverly designed Mobile Repair Workshop. It’s fully kitted out with all the tools, parts, and equipment needed to get the job done right, with everything organized and ready to go. Think practical, professional, and built to deliver high-quality repairs wherever the day takes you. While the work may be mobile, the sense of connection is constant. Regular team catch-ups, ongoing communication, and a strong support network mean there’s always someone to share ideas with, ask questions, or celebrate a great day’s work. You’re out and about, but always very much part of the Likewize team.