MMT Technician III Portage

Simplot Company; Portage la Prairie; On-site; CAD 48,000 - 72,000; Full time

Job summary

Simplot Canada (II) Limited is seeking an MMT Technician III to provide desktop support and IT services at the GF Simplot Plant in Portage la Prairie, Manitoba. The role involves analyzing requirements, implementing IT infrastructure solutions, and solving moderate technical issues within established guidelines.

You will join an IT team, handle tickets, and support a 24/7 operation including emergency coverage.

Qualifications

• Bachelor's degree in IT or related field.
• 3+ years in desktop support.
• Strong verbal and written communication skills.
• Experience with IT infrastructure (OS, servers, security, networks).

Responsibilities

• Participates as a member of an IT technical team.
• Performs basic analysis of requirements and implements services.
• Resolves moderate complexity issues and coordinates with other IT teams.
• Monitors tickets and supports end users’ tech (printers, devices, room tech).
• Site runs 24/7 and requires emergency support. The role is onsite at the Portage la Prairie plant.

Skills

IT support

Customer service

Communication skills

Problem solving

Education

Bachelor's degree

Job description

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Simplot Canada (II) Limited is a wholly owned subsidiary of the Simplot Company. The Simplot Company is a diverse, privately held organization, with roots firmly planted in agriculture and agriculture-related businesses. The Simplot Company is a true farm-to-table company with operations that touch every aspect of agriculture, including seed production, farming and ranching, plant sciences, fertilizer manufacturing, food processing, commercial product development, and distribution.

Summary

The MMT (Mining, Manufacturing & Technology) Technician III role applies intermediate level of subject matter knowledge to solve a variety of common business issues related to technology. Works on problems /projects of moderately complex scope. Exercises independent judgment within defined practices and procedures to determine appropriate action. Evaluates unique circumstances and makes recommendations for technology solutions. Applies developed subject matter knowledge to solve common and complex business issues within established guidelines and recommends appropriate alternatives. Works on problems and/or projects of diverse complexity and scope. May act as part of a team but also require the ability to work independently. Ability to handle unique situations requires a broad knowledge of technology. May seek advice to make decisions on complex business issues.

Key Responsibilities

• Participates as a member of an IT technical team.
• Performs basic analysis of functional or service requirements using fundamental understanding of IT Business process or problems.
• Implements end-user or enterprise infrastructure or application services prepared by more senior Engineers.
• Resolves technical issues of moderate complexity within a given technical area. Partners with members of a given team or other IT teams as appropriate. Identifies potential escalations and proactively alerts management. Provides solutions to prevent problems from occurring in areas of responsibility including patch management.
• Daily job duties could include anything technology related including but not limited to, monitoring tickets, resolving end users’ issues surrounding printers, badge readers, cameras, laptops, desktops, monitors, timeclocks, conference room technology, phones, etc.
• Partnering with the site to help solve any technical problems that arise.
• Ability to work in hot/cold and dusty environments. Lifting of UPS and servers that can weigh up to or over 50lbs. Ability to climb a ladder and walk long distances in a plant. Site runs 24/7 and position comes with emergency support to keep plant running even on weekends and after hours.

Typical Education

Bachelor's Degree (B.A. or B.S.) from 4-year college or university

3+ years related experience and/or training in desktop support.

Other Information

• Good verbal and written communication skills.
• Experience with infrastructure environments (e.g. operating systems, server/desktop hardware, data centers, security, network, voice, end user applications).
• Strong experience with IT business applications.
• Must have the ability to work independently and function as a team member.
• This role is customer service focused with strong problem-solving skills.
• Role will be based full-time onsite out of the GF Simplot Plant in Portage la Prairie.

** Simplot Canada (II) Limited is proud to be an Equal Opportunity Employer and will consider all qualified applicants for employment without regard to race, color, religion, national origin, ancestry, age, sex, gender, gender identity, gender expression, genetic information, physical or mental disability, medical condition, sexual orientation, military or veteran status, marital status, or any other protected status.**

If you require technical assistance, please email us at [e-mail].