Mining Support Representative

Finning Canada

1

Permanent

The Mining Support Representative plays a crucial role in executing the product support business for our mining customers. In this position, you will be responsible for building strong partnerships with both external customer contacts and internal support teams to ensure that Finning delivers unparalleled product support solutions. Your efforts will focus on maximizing customer fleet productivity and uptime through innovative solutions. Additionally, you will work to increase Finning’s parts and service market share by developing profitable, long-term product support solutions in collaboration with internal support teams and Caterpillar. This role requires you to reside in the Tumbler Ridge area.

The total annual compensation target for this role is $125,000 - $135,000+ in addition to a regional wage allowance.

• Manage the successful execution of assigned product support business for your mining accounts.
• Ensuring a strong focus on parts’ customer satisfaction (relationship building & strengthening, retention).
• Direct timely resolutions to customer issues.
• Maintain accurate and updated customer data, including equipment populations, equipment hours, and contacts.
• Leverage customer and Finning data to develop short and long-range parts and component forecasts and partner with the customer to validate.
• Develop and prepare, supported by internal marketing support teams, customer quotes, proposals and responses to product support RFP/RFQ.
• Attend weekly customer scheduling meetings (planning meetings, parts meetings, etc.)
• Lead monthly meetings with your assigned customer base with documented actions.
• Proactively manage fleet components with the use of component management tools.
• Contractual product support requirements and Customer Value Agreements.
• Ability to connect and build trust with others, internally and externally, with the appropriate influence and ability to resolve differences at Finning, Caterpillar, and customer operational levels.

• Minimum 5+ years of sales experience managing large accounts.
• Proven problem solver who can deliver on all project phases without direct supervision.
• Excellent interpersonal skills to deal with sensitive issues, develop others, or persuade others inside and outside the business unit to take specific actions.
• The successful candidate has a good understanding of best practices for mining equipment.
• Automotive or heavy equipment experience or proven sound mechanical & equipment systems knowledge an asset.
• Strong parts and service background an asset.
• Business acumen and understanding of support systems, credit and financing.
• Experienced with various office programs MS Excel, Word, Outlook and PowerPoint, in addition to CRM tools.

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.