Mining Product Support Representative

Finning; Fort McMurray; On-site; CAD 68,000 - 92,000; Full time

Job summary

Finning Canada in Fort McMurray seeks a Mining Product Support Representative to manage product support activities for assigned mining accounts and to develop strong customer partnerships. You will forecast parts needs, prepare quotations, and lead strategic reviews with customers to drive value and growth.

Join the team at the world’s largest Caterpillar dealer and contribute to supporting one of Canada’s largest mining operations with a focus on service excellence and cross-functional

Qualifications

• 5+ years of experience in mining, heavy equipment, product support, sales, or account management.
• Strong understanding of heavy equipment systems and maintenance practices.
• Excellent communication, relationship-building, and problem-solving skills.

Responsibilities

• Manage product support business activities for assigned mining accounts.
• Build and maintain strong customer relationships.
• Develop parts and component forecasts using customer and Finning data.
• Prepare quotations, proposals, presentations, and RFQ/RFP responses.
• Lead customer business review meetings and participate in planning meetings.
• Execute Customer Value Agreements and contractual commitments.
• Identify opportunities to grow parts and service market share.

Skills

Mining experience

Account management

Customer relationships

Forecasting

Communication skills

Job description

Position Overview

Drive Equipment Performance. Build Customer Partnerships. Deliver Results.

At Finning Canada, we believe exceptional product support is the foundation of customer success. We are seeking a highly motivated Mining Product Support Representative to support our mining customers at Mildred Lake.

Company

Finning Canada

Number of Openings

1

Worker Type

Permanent

Job Description

What You Will Do

• Manage product support business activities for assigned mining accounts.
• Build and maintain strong customer relationships.
• Develop parts and component forecasts using customer and Finning data.
• Prepare quotations, proposals, presentations, and RFQ/RFP responses.
• Lead customer business review meetings and participate in planning meetings.
• Execute Customer Value Agreements and contractual commitments.
• Identify opportunities to grow parts and service market share.

What We Are Looking For

• 5+ years of experience in mining, heavy equipment, product support, sales, or account management.
• Strong understanding of heavy equipment systems and maintenance practices.
• Excellent communication, relationship-building, and problem-solving skills.
• Experience working with large mining customers and cross-functional teams.
• Strong business acumen and forecasting capabilities.

Why Finning

• Work for the world’s largest Caterpillar dealer.
• Support one of Canada’s largest mining operations.
• Competitive compensation, benefits, and career development opportunities.

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.