Mining Application Specialist - MineStar

Caterpillar Financial Services Corporation; Calgary; On-site; CAD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking motivated individuals to join their innovative team. This role offers an exciting opportunity to work at the forefront of mining technology, focusing on optimizing system performance and providing exceptional customer support. You will undergo a robust training program, gaining valuable skills and experience in a dynamic environment. With international opportunities and a commitment to employee development, this position is perfect for those passionate about technology and problem-solving. Join a forward-thinking company that values your contributions and offers a rewarding career path.

Benefits

Competitive Base Salary

Annual incentive bonus plan

Medical, dental, and vision coverage

Paid time off plan

Defined Contribution Pension Plan

Employee Share Purchase Plan

Short and long-term disability coverage

Life Insurance

Employee Assistance Programs

Qualifications

• Knowledge of mining technology products and application methods.
• Ability to develop solutions for significant technical challenges.

Responsibilities

• Implement MineStar Command and maximize system performance.
• Provide technical support and advise on system performance.

Skills

Technical Excellence

Field Support

Problem Solving

Interpersonal Skills

Analytical Skills

Change Management

Attention to Detail

Ability to Multi-task

Education

Degree in Mining Engineering

Degree in Mechanical Engineering

Tools

MineStar Command

Fleet Management Systems

Job description

Career Area:

Product Support

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

• Are you looking for work-life balance?
• Do you want to be part of a cutting-edge team that is at the forefront of changing the way mining is done?
• Do you love problem-solving and creating solutions for customers?

If you answered yes to the above, we would love to hear from you!

At Caterpillar, we value our people and are committed to providing challenging and fulfilling careers. Joining the Caterpillar technology team opens the door to a number of career opportunities that are not traditionally available in the mining sector.

We are seeking motivated and versatile individuals to join our team to work with key customers at their remote mines. This role’s roster will align with our customers and may adjust based on which project you are currently focused on. As part of our onboarding process, you will go through a robust training program where you will learn all aspects of system operation, troubleshooting, and application of autonomy to a mining environment. Once you complete this training program, you will be well-positioned to support our customers in optimizing system performance.

Autonomy is a sophisticated investment, and the customers that use it are equally cutting-edge. This position gives management exposure to entry-level positions, as mining companies look to Caterpillar expertise to advise as best practices are implemented and new procedures are developed. With a global company like Caterpillar, there are international opportunities available. MineStar Command is utilized on three different continents and has support facilities all over the world. Training and operational experience is enriched by global site visits and international collaboration.

Once you complete your training program, your job duties may include (but are not limited to):

• Implementing MineStar Command and maximize system performance.
• Become a trusted advisor for the customer through close collaboration internally and externally.
• Support and advise MineStar Command Office Supervisors, Builders, Controllers and Pit Technicians in all aspects of MineStar system performance, including minimizing downtime.
• Provide technical support to MineStar Command System on-board maintenance Supervisors and Technicians.
• Support hardware and software installation and configuration through establishing Quality Assurance and Quality Control processes.
• Measure, benchmark and report on MineStar Command System performance, and suggest opportunities for improvements.
• Developing training and process material.
• Training program is tailored to the individual, which may include classroom training, on-the-job training and mentoring.

What Skills you will have:

Technical Excellence: Knowledge of mining technology products and various application methods; ability to develop and provide solutions to significant technical challenges.

Field Support: Knowledge of post-sales support; ability to support maintenance of hardware products.

Problem Solving: Knowledge of approaches, tools, and techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.

To be successful in this role, you will require the following attributes:

• Ready for a new challenge.
• Passionate about technology with some technical exposure.
• Excellent interpersonal skills.
• Strong analytical and problem-solving skills.
• Ability to multi-task and thrive in a fast-paced environment.
• Strong change management skills.
• Attention to detail.
• Ability to work autonomously as well as part of a complex team.

Top Candidates will also have:

• Degree in Mining Engineering, Mechanical Engineering, mining, or similar working background.
• Knowledge of mining technology products and product applications, including Fleet Management systems.

Additional Information:

This role is a customer site-based position at Kearl Oil Sands Project and/or Imperial Oil Headquarters located in Calgary, Alberta.

Most MineStar Application Specialists work 14x14 day and night shift roster. The successful candidate would fly to the site at the start of their shift, and then stay at customer-provided accommodation for the duration of their shift. After completing the shift, the employee would fly back to their home location for their rostered days off.

Domestic relocation assistance is not available.

Sponsorship is not available.

What you will get:

Our goal at Caterpillar is for you to have a rewarding career. Our teams are critical to the success of our customers who build a better world.

Here you earn more than just wage, because we value your performance, we offer a total rewards package that provides:

• Competitive Base Salary
• Annual incentive bonus plan*
• Medical, dental, and vision coverage
• Paid time off plan (Vacation, Holiday, Volunteer, Etc.)
• Defined Contribution Pension Plan
• Employee Share Purchase Plan
• Short and long-term disability coverage
• Life Insurance
• Employee Assistance Programs

Posting Dates:

March 7, 2025 - March 18, 2025

Caterpillar is an Equal Opportunity Employer (EEO).

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