Mil-Aero Electronic Atlantic Inc: Customer Communications Coordinator

Atlantic Canada; Dartmouth; On-site; CAD 50,000 - 80,000; Full time

Job summary

An established industry player is seeking a Customer Communications Coordinator to bridge the gap between customers and internal teams. This dynamic role involves managing customer expectations, ensuring that projects align with quality standards and timelines, and collaborating with various departments to drive project success. The ideal candidate will bring 5-10 years of experience in customer relations or project management, along with exceptional communication and organizational skills. Join this rapidly growing company and seize the opportunity for career advancement in a supportive and innovative environment.

Qualifications

• 5-10 years experience in customer relations or project management.
• Proficiency in project management tools and exceptional communication skills.

Responsibilities

• Act as primary liaison between customers and internal teams.
• Maintain project documentation and prepare performance metrics.

Skills

Customer Relations Management

Project Management

Communication Skills

Problem-Solving

Organizational Skills

Analytical Skills

Education

Post-secondary education in business or related field

Tools

Project Management Tools

Job description

Mil-Aero Electronic Atlantic Inc: Customer Communications Coordinator

Last Updated: Jan 24th, 2025

Our client, MilAero Electronics Atlantic Inc., is a contract manufacturer of wire harnesses for customers in the Aerospace and Defence industries and is based in Dartmouth, Nova Scotia.

MilAero is growing rapidly. They have an upcoming Maternity Leave (1-year contract) for the Customer Communications Coordinator position that will most likely turn into a permanent position somewhere within the company for the right candidate.

REPORTING RELATIONSHIPS: reports to the General Manager

PURPOSE OF ROLE:
The Customer Communications Coordinator will serve as the primary point of contact between customers and internal teams, ensuring that projects meet quality standards, timelines, and budget requirements.

KEY RESPONSIBILITIES:

• Act as the primary liaison between customers and internal teams.
• Understand customer requirements and communicate them with the leadership team.
• Manage customer expectations and provide regular updates on product status.
• Documentation and Reporting:
• Maintain comprehensive project documentation, including status reports, agendas, meeting minutes, and action plans.
• Prepare and present performance metrics to internal and external stakeholders.
• Cross-functional Coordination:
• Collaborate with engineering, production, production planning, procurement, quality assurance, and other teams to ensure smooth project execution.
• Identify and address potential roadblocks to ensure project milestones are met.
• Identify risks and communicate to the leadership team.
• Proactively communicate changes in project scope, schedule, and resources.
• Communicate opportunities for innovation/enhanced customer satisfaction to the leadership team.

KEY RELATIONSHIPS:

• Internal: All members of the leadership team.
• External: All customers.

QUALIFICATIONS AND SKILLS:

• Post-secondary education in business or a related field or equivalent.
• 5 to 10 years of experience in customer relations management or project management, preferably in manufacturing or automotive sectors.
• Proficiency in project management tools and methodologies.
• Exceptional communication and interpersonal skills.
• Proficiency in English.
• Ability to manage multiple projects simultaneously and prioritize tasks effectively.
• Problem-solving mindset with strong analytical and organizational skills.
• Familiarity with industry standards such as ISO/AS 9100, IPC.
• Must be eligible to meet requirements for the Canadian Controlled Goods Program (CGP) – Canadian Citizen or Permanent Residency are mandatory.

KEY COMPETENCIES:

• Strong organizational and documentation skills.
• Strong verbal and written communication skills.
• Problem-solving skills, along with technical knowledge.
• Detail-oriented with a strong focus on accuracy and quality.
• Ability to manage multiple projects and prioritize tasks effectively.
• Ability to work in a fast-paced, collaborative environment.

WORK ENVIRONMENT:

• This role requires regular interaction with the leadership team.

This description outlines the primary duties and responsibilities of the Customer Communications Coordinator but is not an exhaustive list. Additional tasks may be assigned based on operational needs.

Interested? This is a great opportunity to join a growing company with upside career potential.