Microsoft Dynamics Business Central Support Consultant

Catapult; Vancouver; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading company in Vancouver is seeking a skilled Microsoft Dynamics Business Central Support Consultant. In this role, you will provide technical support, troubleshoot issues, and collaborate with clients to optimize their ERP systems. Your expertise will be crucial in ensuring customer satisfaction and smooth operations. Join us to help clients succeed with Microsoft Dynamics Business Central!

Qualifications

• Understanding of accounting business processes from AP, AR, cash management, and GL reporting.
• Microsoft certifications related to Microsoft Dynamics Business Central are highly desirable.

Responsibilities

• Provide exceptional technical support and guidance to clients using Microsoft Dynamics Business Central.
• Troubleshoot and resolve issues related to Business Central functionalities, configurations, and integrations.
• Conduct training sessions and create user guides for clients.

Skills

Problem-Solving

Communication

Customer Service

Education

Bachelor’s degree in Accounting

Bachelor’s degree in Commerce

Tools

Microsoft Dynamics Business Central

Job description

Microsoft Dynamics Business Central Support Consultant

We are seeking a skilled and dedicated Microsoft Dynamics Business Central Support Consultant to join our team. As a Business Central Support Consultant, you will be responsible for providing technical support, troubleshooting, and guidance to clients using Microsoft Dynamics Business Central, a comprehensive ERP solution.

Your expertise in Business Central functionalities, configurations, and integrations will be crucial in ensuring smooth operations and customer satisfaction. You will work closely with clients, internal teams, and third-party vendors to resolve issues and optimize the performance of Business Central implementations.

Responsibilities

• Provide exceptional technical support and guidance to clients using Microsoft Dynamics Business Central.
• Respond promptly to customer inquiries, diagnose problems, and provide appropriate solutions within defined service level agreements (SLAs).
• Troubleshoot and resolve issues related to Business Central functionalities, configurations, and integrations.
• Collaborate with clients to understand their business processes, identify pain points, and suggest improvements or workarounds.
• Document and track customer interactions, issues, and resolutions in a comprehensive and accurate manner.
• Conduct training sessions and create user guides to educate clients on best practices, system functionalities, and new features.
• Collaborate with internal teams, including developers, project managers, and implementation consultants, to escalate and resolve complex issues.
• Coordinate with third-party vendors, such as software developers and system integrators, to troubleshoot and resolve integration issues.
• Stay up to date with the latest releases, updates, and features of Microsoft Dynamics Business Central and related technologies.
• Continuously improve support processes, documentation, and knowledge base to enhance efficiency and customer satisfaction.
• Provide input and feedback to the product development team regarding customer requirements, enhancement requests, and bug reports.

Requirements

• Bachelor’s degree in Accounting, Commerce, or a related field (or equivalent experience).
• Understanding of accounting business processes from AP, AR, cash management, and GL reporting.
• In-depth knowledge of Microsoft Dynamics Business Central functionalities, configurations, and integrations, or business operations specifically in accounting offices.
• Strong problem-solving and analytical skills with the ability to quickly understand complex systems and workflows.
• Excellent communication and interpersonal skills to effectively interact with clients, colleagues, and third-party vendors.
• Ability to work independently and handle multiple priorities in a fast-paced environment.
• Strong customer service orientation and a commitment to providing a positive support experience.
• Microsoft certifications related to Microsoft Dynamics Business Central or other ERP systems are highly desirable.

Join our dynamic team and contribute to the success of our clients by delivering exceptional Microsoft Dynamics Business Central support and ensuring their systems operate seamlessly. Apply now to become a part of our organization!