Microsoft Dynamics 365 F&O Senior Functional Consultant - Managed Services (Full Time Permanent or Contract Position)

BDO Canada LLP; Toronto; Hybrid; CAD 84,000 - 128,000; Full time

Job summary

BDO Canada LLP is seeking a Microsoft Dynamics 365 F&O Senior Functional Consultant to join our Solution Operations (Managed Services) Practice on a full-time or contract basis with a flexible hybrid work arrangement. This role can be located anywhere in Canada and will involve advisory support and project work.

You will analyze client needs, streamline ERP processes in D365 F&O, train client staff, and apply Sure Step methodology.

Qualifications

• 3–5+ years in Dynamics 365 F&O managed services consulting and support.
• Strong expertise in Supply Chain Management within D365 F&O.
• Knowledge of other D365 F&O functional areas or ERP products preferred.
• D365 F&O/AX certifications will be considered in the selection process.
• Excellent communication and ability to inspire audiences.
• Familiarity with ITIL principles or operating in an IT-enabled environment.

Responsibilities

• Act as trusted advisor to external customers and project teams for D365 F&O engagements (75% support, 25% project).
• Analyze client needs and provide in-depth application expertise.
• Streamline business processes within D365 F&O and conduct staff training.
• Troubleshoot issues and reproduce in a development environment.
• Apply Sure Step methodology to deploy solutions effectively.

Skills

Dynamics 365 F&O

Supply Chain Management

ERP knowledge

Client communication

Self-motivation

Education

Dynamics 365 F&O / AX certifications

Tools

Microsoft Dynamics 365

Job description

Putting people first, every day BDO is a firm built on a foundation of positive relationships with our people and our clients. Each day, our professionals provide exceptional service, helping clients with advice and insight they can trust. In turn, we offer an award-winning environment that fosters a people-first culture with a high priority on your personal and professional growth.

Your Opportunity BDO Digital is currently looking for a Microsoft Dynamics 365 F&O Senior Functional Consultant to join our growing Solution Operations (Managed Services) Practice on either a full-time permanent or contract basis, with a flexible hybrid work arrangement. This is a new role that can be located anywhere in Canada, and the individual will own the following responsibilities:

• Act as a trusted advisor to external customers and BDO project teams in support of client D365 F&O Managed Services engagements, with an approximately 75% support and 25% project-based focus
• Analyze customer business needs and objectives and provide in-depth application expertise in targeted business areas
• Streamline customer business processes to achieve greater ROI within the context of the Dynamics 365 for Finance and Operations, Enterprise Edition suite
• Provide training to client staff to perform day-to-day activities in support of ERP implementations
• Troubleshooting issues and reproducing the issues in a separate development environment
• Utilize effective communication and listening skills with customers and colleagues to troubleshoot technology issues and provide guidance/support
• Apply Microsoft Dynamics Sure Step Methodology to assist customers in deploying the solutions in a timely and effective manner

How do we define success for your role? You demonstrate BDO's core values through all aspect of your work: Integrity, Respect and Collaboration You understand your client’s industry, challenges, and opportunities; clients describe you as positive, professional, and delivering high quality work You identify, recommend, and are focused on effective service delivery to your clients You share in an inclusive and engaging work environment that develops, retains and attracts talent You actively participate in the adoption of digital tools and strategies to drive an innovative workplace You grow your expertise through learning and professional development

Your experience and education Minimum 3-5+ years of Dynamics 365 F&O managed services consulting and support experience, with strong expertise in the Supply Chain Management functional area Knowledge of one or more other functional areas of D365 F&O or an another ERP product, such as Finance, Sales or Talent/Human Resources, is preferred Previous experience working with a consulting firm is an asset but not required Dynamics 365 F&O /AX certifications in the relevant business disciplines will be considered in our selection process Self-motivated, articulate, and able to inspire audiences Process analysis, redesign, and documentation experience Experience in working on functional design, configuration, and process alignment with a detailed understanding of Finance concepts and general module functionality. Knowledge of ITIL principles or working in Operational environment. Self-motivated, articulate, and able to inspire audiences Excellent communication and interpretive skills. Communicating with clients and interpreting their needs will be a daily activity. Highly organized and able to work well under pressure both from clients and from team members. Flexible and adaptable to change. We implement change for diverse clients on a daily basis. Self-motivated. Learning new skills without prompting is expected. Perform as a committed team player. The expected range of compensation for this role is $84,000 - $128,000 annually.

Why BDO?

Our people-first approach to talent has earned us a spot among Canada’s Top 100 Employers for 2026. This recognition is a milestone we’re thrilled to add to our collection of awards for both experienced and student talent experiences. At BDO, our people experience is guided by three core pillars—Do work with genuine care, Do what matters with purpose, and Do what’s next - shaping how we support our people, serve our clients, and grow together.

Our firm is committed to providing an environment where you can be successful in the following ways: We enable you to engage with how we change and evolve, being a key contributor to the success and growth of BDO in Canada. We help you become a better professional within our services, industries, and markets with extensive opportunities for learning and development. We support your achievement of personal goals outside of the office and making an impact on your community. We foster a collaborative, inclusive environment where your ideas are valued, and you can do your best work with genuine care and purpose We encourage innovation and forward thinking, empowering you to embrace what’s next and help shape the future of our firm Giving back adds up: Where company meets community. BDO is actively involved in our communities by supporting local charity initiatives. We support staff with local and national events where you will be given the opportunity to contribute to your community.

Total rewards that matter

We pay for performance with competitive total cash compensation that recognizes and rewards your contribution. We provide comprehensive benefits from day one, and a flexible personal time off policy. We’re committed to supporting your overall wellbeing and provide reimbursement for wellness initiatives that fit your lifestyle.

Everyone counts: We are committed to creating a workplace where employees can participate fully, contribute meaningfully and succeed without barriers. We are dedicated to fostering a workplace defined by respect, fairness, and a true sense of belonging for everyone. We recognize and celebrate the unique experiences, identities, and perspectives that each of us bring – and that these experiences strengthen how we work together. Our commitment extends to ensuring that our application process is both inclusive and accessible. If you require accommodation to complete the application process, please contact us. Flexibility: All BDO personnel are expected to spend some of their time working in the office, at the client site, and virtually unless accommodations or alternative work arrangements are in place. Our model is a blended approach designed to support the flexible needs of our people, the firm and our clients. It’s about creating work experiences that meet everyone’s needs and providing flexibility to adjust when, where and how we work to meet the expectations of our role.

Code of Conduct: Our Code of Conduct sets clear standards for how we conduct business. It reflects our shared values and commitments and includes guiding principles to help us make ethical decisions and maintain trust with each other, our clients, and the public. BDO may use artificial intelligence enabled tools to support certain aspects of the recruitment process. While these tools assist our teams, our use of AI does not replace human decision making, and all employment-related outcomes are made by BDO personnel. More information on BDO Canada’s Privacy Policy can be found here: Privacy Policy | BDO Canada

#LI-MM1 When it comes to our people, we believe in helping you unlock possibilities, build your passions, and grow your competitive edge. From our expansive client base to growing talent pool, our people are the core of BDO. Our multi-award winning talent experience continues to make us proud. Our culture is open and collaborative. We foster inclusive ways to thinking and celebrate diversity among all contributors. We respect each other, do all things with integrity, and support our people to be their most authentic selves.