Microsoft Dynamics 365 CRM Technical Lead

NTT America, Inc.; Vancouver; On-site; CAD 100,000 - 140,000; Full time

Job summary

A leading IT solutions company is seeking a Microsoft Dynamics 365 CRM Technical Lead in Vancouver, Canada. This role involves leading the delivery of robust CRM solutions, hands-on development, and collaboration with solution architects. Candidates should have extensive experience with Dynamics 365 and strong skills in C# and JavaScript. A commitment to best practices and effective stakeholder management is essential.

Qualifications

• 7+ years of IT experience, with at least 5 years of hands-on experience with Microsoft Dynamics 365.
• Strong development experience in C#, JavaScript, TypeScript, and .NET.
• Experience with Azure Logic Apps and API Management.

Responsibilities

• Lead the technical delivery of Microsoft Dynamics 365 CRM solutions.
• Collaborate with architects and business analysts for alignment.
• Drive DevOps practices including CI/CD pipelines.

Skills

Microsoft Dynamics 365 CRM/CE

C#

JavaScript

TypeScript

DevOps

Agile methodologies

Tools

Azure DevOps

Power Platform

REST APIs

Dataverse

Power BI

Job description

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Microsoft Dynamics 365 CRM Technical Lead to join our team in Vancouver, British Columbia (CA-BC), Canada (CA).

We are seeking a highly skilled and experienced Microsoft Dynamics 365 CRM Technical Lead to lead the development, customization, and integration of Microsoft Dynamics 365 Customer Engagement (CE) solutions. This role involves hands-on technical development, team leadership, and collaboration with solution architects to deliver scalable and robust CRM solutions across multiple modules, including Sales, Customer Service, Marketing, and Field Service.

Responsibilities

• Lead the end-to-end technical delivery of Microsoft Dynamics 365 CRM (CE) solutions, including customization, integration, and deployment.
• Architect and implement scalable, secure, and high-performance solutions using Dynamics 365 CE and the Power Platform (Power Apps, Power Automate).
• Collaborate with solution architects, functional consultants, and business analysts to align technical solutions with business requirements.
• Design and develop custom components using JavaScript, C#, .NET, TypeScript, and Power Platform tools.
• Integrate D365 CE with other enterprise systems using REST APIs, Azure Logic Apps, Azure Functions, Dataverse, and Service Bus.
• Drive DevOps best practices, including CI/CD pipelines using Azure DevOps or Git-based workflows.
• Perform technical code reviews and enforce development standards and best practices.
• Troubleshoot and resolve issues across environments during the development, testing, and support phases.

Qualifications

• 7+ years of IT experience, with at least 5 years of hands-on experience with Microsoft Dynamics 365 CRM/CE.
• Strong development experience in C#, JavaScript, TypeScript, and .NET Framework/Core.
• Proven expertise in customizing Dynamics 365 CE, including plugins, custom workflows, web resources, and Power Automate flows.
• Experience with Dataverse, Power Apps (Canvas and Model-Driven), Power Automate, and Power BI.
• Experience integrating with third-party systems using Azure Logic Apps, API Management, and custom connectors.
• In-depth knowledge of Azure DevOps, including Boards, Repos, Pipelines, and Release Management.
• Strong communication and stakeholder management skills in a distributed team environment.
• Experience with Dynamics 365 Field Service, Sales, Customer Service, or Marketing modules is a plus.
• Familiarity with Agile delivery methodologies.

NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.