Microsoft Customer Engagement Manager

RSM Canada Operations ULC; Kitchener; On-site; CAD 103,000 - 176,000; Full time

Job summary

A leading professional services firm in Kitchener is seeking a Microsoft D365 CE Manager to lead and manage complex technology projects. The ideal candidate will have 5-8 years of project management experience, a background in implementing CRM solutions, and strong leadership skills. This role offers a competitive compensation package, including a salary range of $103,500 - $176,000, and opportunities for career growth within a supportive team environment.

Benefits

Competitive benefits package

Flexible schedule

Qualifications

• Minimum of 5-8 years of experience leading technical teams.
• Proven experience implementing and managing Microsoft Dynamics CE.
• Strong understanding of technology with the ability to learn new systems.

Responsibilities

• Plan and execute all aspects of assigned projects throughout their lifecycle.
• Communicate project status, risks, and issues to stakeholders.
• Manage project planning, team assignments, and deliverables.

Skills

Project Management

CRM Implementation

Team Leadership

Stakeholder Management

Financial Analysis

Education

PMP certification

Tools

Microsoft Project

Microsoft 365

Job description

We are the leading provider of professional services to the middle market globally our purpose is to instill confidence in a world of change empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled inclusive culture and talent experience and our ability to be compelling to our clients. Youll find an environment that inspires and empowers you to thrive both personally and professionally. Theres no one like you and thats why theres nowhere like RSM.

The RSM IT organization is seeking a Microsoft D365 CE Manager with proven project management skills and experience managing complex technology projects including an enterprise-wide implementation of Microsoft Dynamics CE to support the firms growth strategies and business processes. This position is responsible for understanding the business needs and leading the development and execution of comprehensive plans to deploy technology solutions.

RSM is a leading Microsoft partner implementing the full range of business applications including D365 F&SC BC CE and Commerce as well as Power Platform Microsoft 365 Data & AI and Azure solutions. RSMs Dynamics consultants are empowered through our long standing close relationship with Microsoft the use of our proven RVM methodology (purpose built for Dynamics 365) a wide range of industry IP and accelerators as well as additional Microsoft-centric tools to help customers stay competitive in a constantly changing environment. Our Dynamics teams also benefit from a wealth of expertise around them within RSM that enhances the value we provide customers whether that be from our Microsoft MVPs. Industry experts Tax specialists or Managed Technology and Application services teams.

We are looking for Microsoft Dynamics 365 Customer Engagement Senior Consultants who are looking for an opportunity to advance their career and help support our growing Microsoft Dynamics 365 CE practice and service our growing base of clients! If you meet or exceed the following qualifications then this is the role for you!

Key Responsibilities :

Responsible for planning coordination and execution of all aspects of assigned projects throughout the project lifecycle.

Establishing Cost Benefit Analysis through required phases of the project.

Throughout the life of the project responsible for communicating regularly to Program Director and stakeholders the project status risk and issues.

Responsible for project planning including assembling project teams assigning project team deliverables and developing project plans schedules and budgets.

During project execution responsible for managing approved objectives budget schedule resources and deliverables that support the business goals.

Revise project plan as appropriate to meet changing needs and requirements while following SDLC methodology.

Responsible for managing all aspects of CE implementations

Basic Qualifications :

Minimum of 5 - 8 years of experience leading technical teams with strong skills and expertise in project management and systems / technology development

Proven experience implementing and managing CRM solutions within budget scope and cost Microsoft Dynamics CE

Proven leader with the ability to assemble lead and motivate high performing teams

Proven business facing skills

Solid understanding of financial analysis and planning

Ability to multi-task and keep multiple responsibilities moving forward simultaneously

Strong understanding of technology ability to learn new technologies and applying them

Proven experience in influencing leading teams and driving change

Preferred Qualifications :

Superior verbal and written communication skills

Strong stakeholder management skills

Strong critical thinking and problem-solving skills

Intermediate to advanced Microsoft Office skills

Proficient with MS Project or related tool

PMP certification desired

At RSM we offer a competitive benefits and compensation package for all our offer flexibility in your schedule empowering you to balance lifes demands while also maintaining your ability to serve clients. Learn more about our total rewards at does not tolerate discrimination and / or harassment based on race; colour; creed; sincerely held religious beliefs practices or observances; sex (including pregnancy or disabilities related to nursing); gender (including gender identity and / or gender expression); sexual orientation; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past current or prospective service in the Canadian uniformed service; Canadian Military / Veteran status ; pre-disposing genetic characteristics or any other characteristic protected under applicable provincial employment legislation.

Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and / or employment / partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application interview or otherwise participate in the recruiting process please call us at or send us an email at .

At RSM an employees pay at any point in their career is intended to reflect their experiences performance and skills for their current role. The salary range (or starting rate for interns and associates) for this role represents numerous factors considered in the hiring decisions including but not limited to education skills work experience certifications location etc. As such pay for the successful candidate(s) could fall anywhere within the stated range.

Compensation Range : $103500 - $176000

Individuals selected for this role will be eligible for a discretionary bonus based on firm and individual performance.

Required Experience :

Manager

Key Skills

Business Development,Employee Orientation,Public Health,Account Management,VersionOne,Conflict Management,Project Management,Relationship Management,Team Management,Customer relationship management,Human Resources,Public Speaking

Employment Type : Full-Time

Experience : years

Vacancy : 1

Monthly Salary Salary : 103500 - 176000