Microsoft 365 Analyst

Kinaxis; Ottawa; On-site; CAD 70,000 - 110,000; Full time

Job summary

An established industry player is seeking a Microsoft 365 Analyst to lead the strategic direction of the Microsoft 365 platform. This role will focus on establishing a Microsoft Center of Excellence, driving adoption, and optimizing collaboration across teams. With a commitment to innovation and excellence, the company provides a dynamic work environment where your expertise in Microsoft technologies will directly impact supply chain management. Join a team that values professional growth and offers flexible work options, mentorship programs, and wellness initiatives. Be part of a mission-driven organization that prioritizes sustainability and community engagement.

Benefits

Flexible vacation and Kinaxis Days

Flexible work options

Physical and mental well-being programs

Regularly scheduled virtual fitness classes

Mentorship programs and training

Recognition programs and referral rewards

Hackathons

Qualifications

• 4+ years of experience in an enterprise IT environment focusing on Microsoft technologies.
• Deep expertise in Microsoft 365 products and related technologies.

Responsibilities

• Establish and manage the Microsoft Center of Excellence for Microsoft technologies.
• Design and implement enterprise-wide solutions to enhance collaboration.

Skills

Microsoft 365 Suite Expertise

Troubleshooting & Technical Support

License Optimization

SME & Implementation Support

ITIL & Enterprise IT Infrastructure

Education

Post-secondary degree or diploma in Computer Science

MCSE or equivalent certifications

Tools

Microsoft 365 Suite

ServiceNow

Active Directory

Okta

Power Platform

Azure

Job description

About Kinaxis

Elevate your career journey by embracing a new challenge with Kinaxis. We are experts in tech, but it’s really our people who give us passion to always seek ways to do things better. As such, we’re serious about your career growth and professional development, because People matter at Kinaxis.

In 1984, we started out as a team of three engineers. Today, we have grown to become a global organization with over 2000 employees around the world, with a brand-new HQ based in Kanata North in Ottawa. As one of Canada’s Top Employers, we are proud to work with our customers and employees towards solving some of the biggest challenges facing supply chains today.

At Kinaxis, we power the world’s supply chains to help preserve the planet’s resources and enrich the human experience. As a global leader in end-to-end supply chain management, we enable supply chain excellence for all industries, with more than 40,000 users in over 100 countries. We are expanding our team as we continue to innovate and revolutionize how we support our customers.

Location: our office in Ottawa, Canada

About the team

The Corporate Systems team plays a critical role in keeping the organization running smoothly. We are responsible for managing on-premises servers, maintaining robust security protocols, and overseeing the smooth operation of SaaS applications. Our team's efforts ensure that all systems are reliable and secure, allowing the company to focus on its core mission and drive success.

What you will do

Reporting to the Manager, Corporate Systems, the Microsoft 365 Analyst will lead the strategic direction and optimization of the Microsoft 365 platform at Kinaxis. As the primary expert in Microsoft technologies, this role will be responsible for establishing and overseeing the Microsoft Center of Excellence (CoE) to drive adoption, maximize collaboration, and ensure the full potential of Microsoft 365 products and services. This role will involve evaluating and recommending Microsoft products, acting as the SME for implementation projects, and ensuring that Microsoft 365 delivers measurable ROI for the organization.

Core Responsibilities:

• Microsoft Center of Excellence Leadership: Establish and manage the Microsoft Center of Excellence at Kinaxis, setting best practices, governance, and standards for the adoption and use of Microsoft technologies across the organization.
• Collaboration and Productivity Solutions: Design, implement, and optimize enterprise-wide solutions using Microsoft 365, Power Platform, GenAI, Azure, and other Microsoft technologies to enhance collaboration, communication, and productivity across teams.
• SME Support and Implementation: Provide expert guidance on Microsoft 365 implementations, including troubleshooting, gap assessments, and strategic advice for optimizing the use of Microsoft solutions.
• License Optimization & ROI: Identify opportunities for optimizing Microsoft 365 licenses, ensuring that the organization is getting the most value out of its Microsoft products and services, and driving ROI from the platform.
• Release Management & Updates: Oversee the documentation and communication of Microsoft 365 release activities, ensuring that the organization is informed and prepared for new features and updates.
• Consultation & Stakeholder Engagement: Collaborate with both business and IT teams to address challenges with Microsoft 365 solutions, drive user adoption, and ensure alignment with business goals to maximize the value of Microsoft technologies.
• Service Requests Management: Handle ServiceNow requests and tasks related to Microsoft 365 as needed, ensuring timely resolutions and continuous improvement of Microsoft 365 services.
• Internal Communication & Training: Lead internal communications for the Microsoft Center of Excellence, including the development of newsletters, feature updates, and responses to Microsoft-related inquiries. Develop and deliver training and awareness programs to ensure effective use of Microsoft products.

Technologies we use

• Microsoft 365 Suite for day-to-day work, including SharePoint, Teams, OneDrive, and Office 365
• Apps for Enterprise
• Active Directory for user authentication
• ServiceNow as our ITSM solution
• Okta for SSO (Single Sign-On) solutions
• Windows 10/11 and MacOS as our desktop OSs

What we are looking for

• Microsoft 365 Suite Expertise: Deep expertise in Microsoft 365 technologies, including Exchange Online, SharePoint, Teams, OneDrive, Power Platform, Azure, Microsoft Intune, Defender for Endpoint, and Microsoft Security Solutions. Understanding of future product roadmaps and trends.
• SME & Implementation Support: Proven ability to act as a subject matter expert for Microsoft 365 and related technologies, providing guidance on complex implementations and technical solutions.
• License Optimization: Experience optimizing Microsoft 365 license usage to drive cost efficiencies and ensure that the organization derives maximum value from its subscriptions.
• Troubleshooting & Technical Support: Excellent problem-solving and troubleshooting skills for resolving technical issues across Microsoft technologies.
• ITIL & Enterprise IT Infrastructure: Experience in an ITIL-based enterprise environment and a strong understanding of enterprise infrastructure, including user authentication, cloud computing, and Microsoft solutions.

Academic Requirements:

• Post-secondary degree or diploma in Computer Science with 4+ years of experience in an enterprise IT environment.
• MCSE or equivalent, and certifications in Microsoft 365 (Fundamentals, Power Platform Fundamentals, Azure Fundamentals, Security & Compliance Fundamentals)

Work With Impact: Our platform directly helps companies power the world’s supply chains. We see the results of what we do out in the world every day—when we see store shelves stocked, when medications are available for our loved ones, and so much more.

Work with Fortune 500 Brands: Companies across industries trust us to help them take control of their integrated business planning and digital supply chain. Some of our customers include Lockheed Martin, Yamaha, P&G, Honda, and more.

Social Responsibility at Kinaxis: Our Diversity, Equity, and Inclusion Committee weighs in on hiring practices, talent assessment training materials, and mandatory training on unconscious bias and inclusion fundamentals. Sustainability is key to what we do and we’re committed to net-zero operations strategy for the long term. We are involved in our communities and support causes where we can make the most impact.

People matter at Kinaxis and these are some of the perks and benefits we created for our team:

• Flexible vacation and Kinaxis Days (company-wide day off on the last Friday of every month)
• Flexible work options
• Physical and mental well-being programs
• Regularly scheduled virtual fitness classes
• Mentorship programs and training and career development
• Recognition programs and referral rewards
• Hackathons

Kinaxis welcomes candidates to apply to our inclusive community. We provide accommodations upon request to ensure fairness and accessibility throughout our recruitment process for all candidates, including those with specific needs or disabilities. If you require an accommodation, please reach out to us at [e-mail]. Please note that this contact information is strictly for accessibility requests and cannot be used to inquire about application statuses.