Microbulk Customer Service Rep (Full Time - 12 Months Contract with Benefits) Brampton, ON

Praxair Deutschland GmbH; Ontario; On-site; CAD 45,000 - 55,000; Full time

Job summary

A leading company in industrial gases is seeking a Microbulk Customer Service Rep for a 12-month contract in Brampton, ON. The role involves operational support, customer service, and training coordination, requiring strong communication skills and a 2-year degree or diploma. Join a company committed to making our world more productive every day.

Benefits

Benefits included

Qualifications

• 2 years of customer service experience in a fast-paced environment.
• Strong working knowledge of Excel to create pivot tables and formulas.
• Excellent communication and interpersonal skills.

Responsibilities

• Coordinate with Managers to ensure training requirements are met.
• Respond to customer inquiries in a timely fashion.
• Prepare office correspondence as needed.

Skills

Customer service skills

Problem-solving

Attention to detail

Communication

Interpersonal skills

Ability to multi-task

Education

Completion of a 2-year Degree or Diploma

Tools

Excel

ERP software

JD Edwards

Job description

Job Description - Microbulk Customer Service Rep (Full Time - 12 Months Contract with Benefits) Brampton, ON (25001131)

Microbulk Customer Service Rep (Full Time - 12 Months Contract with Benefits) Brampton, ON - 25001131

Linde is a leading global industrial gases and engineering company with 2023 sales of $33 billion. We live our mission of making our world more productive every day by providing high-quality solutions, technologies and services which are making our customers more successful and helping to sustain and protect our planet.

The company serves a variety of end markets including chemicals & refining, food & beverage, electronics, healthcare, manufacturing and primary metals. Linde's industrial gases are used in countless applications, from life-saving oxygen for hospitals to high-purity & specialty gases for electronics manufacturing, hydrogen for clean fuels and much more. Linde also delivers state-of-the-art gas processing solutions to support customer expansion, efficiency improvements and emissions reductions.

For more information about the company and its products and services, please visit www.linde.com.

At Linde, every day is an opportunity: an opportunity to learn, to grow, to share success and to contribute to one of the world’s leading industrial gas and engineering companies. Seize the opportunity: take your next step with us and join our team.

Microbulk Customer Service Rep (Full Time - 12 Months Contract with Benefits) Brampton, ON

Primary Purpose:

This position is an Operations support role responsible for creating and maintaining measured Plant and distribution KPI’s for internal and external reporting and to provide operational assistance to remote branch areas as/when needed.

Key Accountabilities:

• Coordinate with Managers to ensure training requirements are met for both new and existing employees
• Daily report tracking and regular branch audits
• Monitoring of branch negative cylinder balances and assist in resolving issues as they arise
• Maintain facility intranet site to ensure proper archiving of operations documents
• Procure and manage inventory of production consumables in a timely manner for the facility
• Order and maintain inventory of printed materials as necessary
• Coordinate JSO program and monitor completion for all operations employees throughout the province
• Respond to customer inquiries (phone, fax, mail, e-mail) in a timely fashion
• Facilitate invoice payment by promoting various software tools available to our customers
• Covering team members’ leave (vacation, medical, etc.) and filling in as required
• Prepare office correspondence as needed
• Procuring and expediting product from other locations when necessary

Qualifications:

• Completion of a 2-year Degree or Diploma, preferably in Office Administration, Accounting, or equivalent experience
• Strong working knowledge of Excel to create pivot tables and create formulas, Word and PowerPoint
• 2 years of customer service experience in a fast-paced environment
• A keen eye for detail and problem-solving
• Strong customer service skills and professional demeanor
• Excellent communication and interpersonal skills
• Capable of working both individually and as part of a team, sometimes with minimal supervision
• Ability to multi-task and maintain calm under pressure
• Motivated to continuously learn and adapt to new challenges and opportunities, with the ability to cross-train for efficiency purposes and professional development

Preferred:

• Background in operational support / accounting
• Experience using ERP software, JD Edwards preferred
• Ability to work with data and reporting software tools

Linde has an extensive background check process which may include but is not limited to, a criminal background review, reference checks, and employment verification.

Linde Canada Inc. is committed to providing accommodations for people with disabilities. Applicants requiring accommodation during the recruitment and selection process are encouraged to make their needs known in advance if accommodation is required. We will work with you to meet your needs.

We are committed to employment equity for women, aboriginal people, visible minorities, and persons with disabilities. Interested candidates from these groups are encouraged to apply.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.