Mgr Provincial Admin Support

WorkSafeBC; Richmond; Hybrid; CAD 112,000 - 136,000; Full time

Job summary

WorkSafeBC seeks a Manager, Provincial Administrative Support to lead the administrative team within the Prevention Field Services group. You will develop and implement training programs, drive workflow improvements, and enhance responsiveness and stakeholder experience.

You will partner with PFS managers and directors to shape policy, manage budgets, coach staff, and oversee service delivery across the province from the Richmond office with flexible remote work options.

Qualifications

• University degree in a related discipline.
• Minimum five years of directly related experience.
• Equivalent combination of education and experience will be considered.

Responsibilities

• Identify and contribute to Admin Assistant training and development program improvements.
• Provide leadership to staff and collaborate with PFS Management.
• Promote teamwork and collaboration to achieve Administrative Assistant objectives.
• Participate in management team activities for policy and planning.
• Manage and direct assigned staff to uphold service standards and priorities.
• Hire, orient, evaluate, discipline, and terminate staff as required.
• Foster a constructive labour relations environment within the department.
• Manage the budget and annual operating plan for the area.
• Demonstrate professional service behaviours expected of WorkSafeBC employees.

Skills

People management

Coaching

Mentorship

Performance management

Budget management

Education

University degree in related discipline

Job description

Overview

Are you an individual with a passion for maximizing the contribution of administrative support roles? Do you enjoy analyzing data and identifying service improvement opportunities to enhance the customer experience? If so, we want you to join our team as a Manager, Provincial Administrative Support in our Prevention Field Services team.

In this role, you are responsible for developing and contributing to the Administrative Assistants' training and development programs, implementing improvements to optimize workflow, efficiencies, responsiveness and stakeholder experience. This role works closely with managers and directors to ensure effective administrative support across the department. The position is responsible for leading the administrative team, including people management, coaching, mentorship, performance management, and professional development.

How you'll make a difference:

You willhelp create a sustainable workplace that allows people to thrive.

Where you'll work

We serve the workers and employers across B.C., and we do that best when we're together. It's how we collaborate, learn from one another, and develop our people.

This role combines time in our Richmond office with flexibility for remote work.

What you'll do

• Contribute to the Admin Assistant training and development program by identifying a broad range of prevention service opportunities including implementation of recommendations and changes to improve workflow efficiency, responsiveness, and the stakeholder experience.
• Provide leadership to staff and collaborate with PFS Management.
• Promote teamwork and collaboration in achieving Administrative Assistant practice and service objectives and priorities.
• Participate as a member of the management team of the division in policy and practice development and confidential business planning activities.
• Manage and direct assigned staff in maintaining high levels of service and in achieving divisional priorities and objectives.
• Hire, orient, evaluate, discipline, and terminate staff as required.
• Foster a constructive labour relations environment within the department by dealing proactively with issues.
• Manage the financial resources within the allocated budget including planning, developing, and administering the annual operating budget for the assigned area.
• Consistently models the appropriate level of organizational behaviours expected of all WorkSafeBC employees: responsive, respectful, fair, collaborative, accountable, and forward thinking.

Is this a good fit for you?

We're looking for someone who can:

• Create a supportive and healthy working environment by providing support and ensuring effective communication.
• Build effective relationships with cross-functional teams to oversee processes and training curriculum.
• Ensure necessary administrative and technical resources and services are available to support staff in doing their work by identifying needs, coordinating with other departments, and taking appropriate action.
• Research and document information for administrative and operational purposes.

Your background and experience

• A University degree in a related discipline
• Five (5) years directly related experience

An equivalent combination of education and experience will be considered.

Important to know

• Confirm you're legally entitled to work in Canada

Who we are

At WorkSafeBC, we promote safe and healthy workplaces across British Columbia. We partner with workers and employers to save lives and prevent injury, disease, and disability. When work-related injuries or diseases occur, we provide compensation and support injured workers in their recovery, rehabilitation, and safe return to work. We're honoured to serve the 2.49 million workers and 263,000 registered employers in our province.

What's it like to work at WorkSafeBC?

It's challenging, stimulating, and rewarding. Our positions offer diversity and opportunities for professional growth. Every day, the work we do impacts people and changes lives. What we do is important, and so are the people we do it for.

Our ability to make a difference relies on building a team with a rich variety of skills, knowledge, backgrounds, abilities, and experiences that reflect the diversity of the people we serve. We are committed to fostering a welcoming, inclusive, and supportive work culture where everyone can contribute as their best, authentic self.

Learn more

Discover who we are .

Our benefits

As a member of our team, you'll have access to services and benefits that help you get the most out of work - and life. Along with a competitive salary, your total compensation package includes:

Learn more

Find out what we offer .

Salary

$111,719 - $135,739/annually