Mgr, Performance Measurement & Improvement

EveryMind; Mississauga; On-site; CAD 105,000 - 114,000; Full time

Job summary

EveryMind is seeking a dynamic Manager for Performance Measurement & Improvement to enhance data-driven strategies within child and youth mental health services. This full-time role requires extensive experience in performance measurement, program evaluation, and quality improvement, contributing significantly to organizational goals and client safety.

Benefits

4 weeks paid vacation

Extended Health Plan including $1000 for mental health supports

Paid personal leave days

Excellent extended health and dental benefits

Employee and Family Assistance Program

Exceptional Retirement Plan with 7% employer contribution

Training and development opportunities

Diversity, Equity, Inclusion & Anti-racism initiatives

Qualifications

• 7-10 years of experience in performance measurement and program evaluation.
• Experience leading teams in social services or health services.
• Demonstrated ability in data analysis and quality management.

Responsibilities

• Lead organizational efforts in performance measurement and improvement.
• Develop and support evaluation and decision support systems.
• Train and manage a team of professionals in decision support services.

Skills

Performance Measurement

Program Evaluation

Quality Improvement

Client Safety

Data Analysis

Communication

Education

Master’s degree in a social science or health related discipline

Tools

Microsoft Office

Data Analysis Tools

Statistical Applications

Job description

Mgr, Performance Measurement & Improvement

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Mgr, Performance Measurement & Improvement

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This range is provided by EveryMind. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

CA$105,341.67 / yr - CA$113,937.55 / yr

Manager, Performance Measurement & Improvement

Full time-37.5 hours per week

25-029

EveryMind Mental Health Services is seeking a dynamic, experienced, data driven leader to join our team as Manager, Performance Measurement & Improvement . This is an exciting opportunity for a professional with a strong background in performance measurement, program evaluation, and quality improvement to make a meaningful impact in the child and youth mental health sector

EveryMind is an accredited child and youth mental health organization that provides a continuum of high-quality mental health services for children, youth and their families who are experiencing or are at risk of experiencing mental health issues.

Summary Of Function

Reporting to the Chief Officer, System Planning & Accountability , the Manager, PMI is responsible for leading and coordinating organizational efforts in performance measurement, quality improvement, client safety, program evaluation, and decision support. This role ensures that data-driven strategies are implemented to support continuous improvement and align with strategic priorities. The incumbent will identify the information needs of EveryMind’s child and youth mental health services ensuring the development and implementation of data-driven solutions to improve organizational performance and decision-making. The Manager, PMI, also ensures that evaluation and improvement activities meet standards for design, methodology, ethical protections, analysis, interpretation and reporting in keeping with the organization’s mission, vision, values, philosophy and annual service plan.

Annual Salary : Hiring range $105,341- $113,937

Why work at EveryMind?

• Work for an organization that is the lead agency in child and youth mental health services for Region of Peel, known for our excellence in providing quality services.
• Contribute to the mental health & wellbeing of children and youth.
• A strong workplace wellness focus : 4 weeks paid vacation , 2 float days, 5 days Management compensatory time, paid personal leave days, in addition to 11 paid public holidays.
• An Extended Health Plan that includes $1000 for mental health supports and a Flexible Health Spending Account.
• An excellent extended health and dental benefits plan, all premiums fully paid by the employer, no co-pay required by the employee.
• Income protection Sick leave Plan and Life insurance.
• Free, confidential 24 / 7 counselling and mental health support for you and your family via our Employee and Family Assistance Program.
• An exceptional Retirement Plan where the employer contributes 7% equivalent of your salary to your personal pension plan.
• Enjoy exceptional training and development opportunities including an Education Assistance Plan to support employees in further education in their field.
• A workplace culture that embraces Diversity, Equity, Inclusion & Anti-racism (DEIA) with employee-led internal committees focusing on Black Engagement, LGBTQ2S, Indigenous Knowledge.

Responsibilities

• Ensure the delivery of high-quality decision support services through the integration of best practices in the areas of performance measurement, program evaluation, quality improvement, client safety, and data analysis / reporting.
• Develop, implement, and support performance measurement and decision support systems, evaluation, quality improvement and client safety frameworks within the organization.
• Support and encourage organizational development and improvement through data-driven solutions, quality management and best practices.
• Initiate organizational projects, enhance decision support systems and guide the implementation of a performance measurement approach that supports organizational goals.
• Hire, train and develop a team of professionals to enable the provision of high-quality decision support services, performance measurement, program evaluation, quality improvement, client safety / risk management.
• Provide input into the organization’s strategic planning and decision-making processes using data-driven solutions.
• Ensure appropriate use of financial resources by maintaining and monitoring departmental budgets, activities and work plans.
• Enhance performance measurement, quality improvement, program evaluation and client safety / risk management practices and create approaches to decision support services that are aligned with and measure organizational goals and accountabilities.
• Undertake diverse evaluation projects across a variety of program areas within the organization and support system-level decision support projects.
• Design evaluation and quality improvement projects in collaboration with clinical teams, management, funders, and other professional colleagues.
• Design and test data collection instruments, and collect and analyse qualitative and quantitative data from surveys; interviews; focus groups; case studies; and document literature reviews.
• Identify information needs of the organization and present information in a manner that is understood, supports decision-making and is utilized / actioned by management and staff and ensure the translation of data into actionable insights, develop performance metrics and advise on strategies for effective data utilization.
• Ensure evaluation projects meet research standards for design, methodology, ethical protections, analysis, interpretation and reporting.
• Develop and maintain professional links with performance measurement, program evaluation, quality improvement, decision support and clinical research communities.
• Represent the organization at meetings and other forums with a variety of agencies, groups and organizations.
• Undertake other projects upon request and as time permits.

Knowledge, Education And Experience

• Master’s degree or equivalent in a social science or health related discipline, health information, performance improvement, or related field.
• Seven to ten years of experience in performance measurement, program evaluation, and continuous quality improvement, client safety and decision support activities.
• At least three years of directly related leadership experience in managing teams, in social services, health services or the children & youth mental health sector.
• Knowledge of performance measurement, evaluation, quality improvement, client safety / risk management and decision support issues in a clinical setting.
• Knowledge of the development and implementation of performance dashboards, scorecards and key performance indicators (KPIs).
• Demonstrated proficiency with Microsoft Office applications, the use of data analysis tools, business intelligence, data visualization and statistical applications.
• Extensive experience with databases, data management and decision support processes.
• Ability to design and implement evaluation and quality improvement projects, performance measurement and decision support systems that support organizational strategic goals and objectives.
• A solid understanding of data collection and performance measurement concepts, as well as the importance of interpretation, evaluation and knowledge translation within the mental health system / sector.
• Excellent conceptual, analytical, oral and written communication skills.
• Valid Ontario’s driver’s license, use of a vehicle and the ability to work in a variety of settings.
• Demonstrated sensitivity and awareness of cultural diversity issues.
• Immunizations required, as per organizational policies.
• Ability to work in a Hybrid work setting with on-site presence based on team and organizational needs

EveryMind is committed to building a highly qualified, diverse, inclusive, varied workplace reflecting the full diversity of the community we serve, a workplace that is welcoming to people of all backgrounds, where our employees and our clients can be their authentic selves.

We encourage applications from members of historically marginalized groups including but not limited to Black, Indigenous, and People of Colour, people with varying abilities, LGBTQ2S+, and other equity-seeking groups. Please click here to see our Diversity, Equity & Inclusion statement. https : / / everymind.ca / diversity-equity-and-inclusion / .

We are striving to create a barrier-free and accessible workplace for everyone, this includes our hiring processes. EveryMind will make every effort to accommodate any accessibility needs of candidates through the hiring process, under the Ontario Human Rights Code and Accessibility for Ontarians with Disabilities Act (2005). Please inform us if you require any accommodations during the hiring process.

We thank all those who apply, but only those selected for further consideration will be contacted.

If this position is of interest to you, please submit a cover letter and resume via the link below, by July 18, 2025.

Seniority level

Seniority level

Mid-Senior level

Employment type

Employment type

Full-time

Job function

Job function

Research, Analyst, and Information Technology

Mental Health Care

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Improvement • Mississauga, Peel Region, Canada