Methods Analyst II - Supervisor, ECOMB Data & Technology Unit

City Of Edmonton; Edmonton; On-site; CAD 96,000 - 122,000; Full time

Job summary

An established industry player is seeking a Methods Analyst II to lead the Data and Technology Unit within their Emergency Communications & Operations Management Branch. In this pivotal role, you will oversee a dedicated team, ensuring high-quality service and support for emergency communication systems. Your expertise in data management and technology workflows will drive continuous improvement and operational efficiency. With a focus on collaboration and compliance, you will play a crucial role in maintaining the integrity of emergency communication data. If you are passionate about making a difference in public safety, this opportunity is for you.

Qualifications

• 4+ years experience in records management.
• Advanced ability in Niche software and strong analytical skills.
• Ability to coach and mentor new staff.

Responsibilities

• Lead and supervise the Data and Technology Unit for emergency communication systems.
• Manage daily operations and prioritize tasks for team members.
• Implement process improvements for data management efficiency.

Skills

Niche software

Analytical skills

Critical thinking

Conflict resolution

Communication skills

Organizational skills

Customer service skills

Coaching and mentoring

Education

University Degree in Business Administration

Records Management

Tools

CPIC

Moves

Join

Posse

Vital occurrence

Job description

Reporting to the Manager of the Emergency Communications & Operations Management Branch (ECOMB), the Methods Analyst II leads the Data and Technology Unit within ECOMB. This role is responsible for overseeing a team of Methods Analysts and ECOMB members that support emergency communication systems, data management, and operational technology across the branch, responsibilities of this position will include:

• Leads and supervises the Data and Technology Unit, providing direction to a team of civilian and sworn members to ensure high-quality service and support for emergency communication systems.
• Manages day-to-day operations within the unit, prioritizing tasks, and assigning responsibilities to team members to meet organizational needs.
• Oversees the development and execution of strategies to improve data and technology workflows, ensuring continuous alignment with ECOMB goals and objectives.
• Identifies and implements process improvements that increase the efficiency and effectiveness of data management and technological operations across the unit.
• Ensures that all operational systems, including data management processes, are in compliance with ECOMB’s policies, standards, and procedures.
• Collaborates with other areas of ECOMB to provide technical support and ensure that data and technology systems meet operational requirements
• Provides direct supervision and ongoing guidance to direct reports, including performance management, coaching, and mentoring.
• Prioritizes workload, assigns tasks, and ensures that team members are equipped to meet operational demands.
• Conducts Annual Performance Plans and provides feedback to foster growth and improvement in staff.
• Leads efforts to monitor, analyze, and maintain the integrity of all emergency communication system data.
• Collaborates with the Quality Assurance unit to conduct audits and ensure compliance with data quality standards.
• Collaborates with the Information Technology Divsion to ensure the ongoing development and upgrade of communication systems, including Niche RMS and CAD systems.
• Provides technical expertise in evaluating new technologies or updates to existing systems, ensuring compatibility and integration within the ECOMB framework
• Other related duties as required.

Qualifications

• University Degree in Business Administration, Records Management, or related degree
• A Minimum of four (4) years’ experience with in working with records management.
• Advanced ability in the use of Niche software
• Strong analytical skills paired with sound judgement
• Ability to apply critical thinking to complex issues and provide proper permanent resolution to issues.
• Conflict resolution skills
• Ability to work independently and with minimal supervision
• Excellent verbal and written communication skills
• Strong organizational and customer service skills
• Ability to coach, mentor, orient and train new staff
• Through knowledge of the business processes used throughout EPS & ECOMB
• Knowledge of the Alberta 9-1-1 Standards
• Knowledge of EPS Policy and Procedure
• Awareness of FOIPP Legislation, the Criminal Code of Canada, Provincial Statutes, City Bylaws
• Proficiency in the use of CPIC, Moves, Join, Posse and Vital occurrence.
• As part of your pre-hire screening you will be required to complete an Enhanced Security Clearance. Should you accept employment with the Edmonton Police Service you acknowledge and agree to participate in future Enhanced Security Re-Clearances at scheduled intervals or in any other circumstances, exigent or otherwise, as required by Human Resources Division.

Hours of Work:
40 hours per week, 0800 – 1600 hours Monday - Friday. Hours of work may be subject to the terms and conditions of a variable hours of work program.

Salary Range:
21B, Salary Grade: 032, $46.08 - $ (Hourly), $3,686.90 - $4,658.60 (Biweekly), $96,227.57 - $121,588.42 (Annually). The rates quoted are in accordance with a collective agreement between the Union and the City of Edmonton.

General:

• The City of Edmonton thanks applicants for their interest in this opportunity. Candidates considered for the position will be contacted.
• We are an equal opportunity employer. We welcome diversity and encourage applications from all qualified individuals.
• Include a current resume and covering letter with your online application.
• Please note that the option to work remotely is not available at this time.

The Province of Alberta is a party to the Federal Agreement on Internal Trade, the Trade, Investment and Labour Mobility with British Columbia and the New West Partnership Trade Agreement with British Columbia and Saskatchewan. All of these agreements promote labour mobility between the Provinces. Applicants may obtain information regarding recognition of extra provincial credentials at www.newwestpartnershiptrade.ca.

HR Technician: BS

Classification Title: Methods Analyst II
Posting Date: May 08, 2025
Closing Date: May 22, 2025 11:59:00 (MDT)
Number of Openings (up to): 1 - Permanent Full-time
Union: CSU 52
Department: Edmonton Police Service
Work Location(s): Police Headquarters, 9620 - 103A Ave Edmonton T5H 0H7