Mercer Marsh Benefits (MMB) Operational Coordinator

Mercer; Ottawa; Hybrid; CAD 50,000 - 60,000; Full time

Job summary

Mercer seeks an MMB Operational Coordinator in Ottawa. This hybrid role demands over 10 years in insurance placement, focusing on enhancing operational processes while partnering with clients for effective benefits plans. You'll leverage your analytical abilities and communication skills to foster client relationships and operational success.

Benefits

Professional development opportunities

Supportive leadership environment

Inclusive culture

Qualifications

• 10+ years of experience in insurance placement.
• Strong analytical skills to evaluate insurance programs effectively.
• Excellent communication to coordinate with CRMs and SPs.

Responsibilities

• Focus on operationalizing placement strategy across business functions.
• Act as a senior consultant for client-specific strategies in insurance.
• Operationalize insurer carrier agreements and drive client impact.

Skills

Analytical skills

Communication skills

Problem-solving

Organizational skills

Education

LLQP license

Job description

Mercer Marsh Benefits (MMB) Operational Coordinator

Mercer Marsh Benefits (MMB) Operational Coordinator

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We are seeking a talented individual to join our Placement team at Mercer Marsh Benefits, as MMB Operational Coordinator. This national role will be based in Canada. This is a hybrid role that has a requirement of working at least three days a week in the office and a dual function as a Sr. consultant for an existing client base.

The MMB Operational Coordinator will focus on operationalizing our placement strategy with integration across the business core functions. In addition, act as a senior consultant for an existing client base (appropriate with Operational role), matching clients' insurance needs with appropriate carrier coverage by utilizing market practices, pricing, and underwriting policies.

As Operational Coordinator, we will count on you to:

• Improve MMB’s placement disciplines, with a focus on consistency and leveraging best practices and capabilities
• Work with MMB Canada Placement Leader to set strategic priorities, drive client impact, grow placement revenues and capitalize on opportunities.
• Operationalize Placement across key functions such as; marketing, sales, operations, value proposition, renewals, and day to day process
• Operationalize insurer carrier agreements, SLAs and SOPs
• Build the MMB Global Placement community with a focus on sharing best practices and increasing our ability to create global / regional / local alignment where appropriate.
• accelerate the development and implementation of Placement technologies
• Enhance MMB’s ability to track placement progress and leverage Data & Analytics to drive insight and impact.
• Key focus on client experience and client facing materials
• Assist Placement Leader with insurer carrier relations and negotiations
  
  

As Senior Consultant we will count on your to:

• Partner with organizations of all sizes to develop client-specific strategies for competitive group insurance/employee benefits plan design and funding based on client objectives, budgets and visions.
• Prepare Terms of Reference (TOR) of benefits to be used for Request for Proposals (RFP) for new and existing clients
• Secure and compare submission of bids by the insurers and HMO providers
• Handle the negotiation with the insurers and medical providers on behalf of clients
• Possess technical insurance knowledge of life, accident, and health insurance products
• Run analytics and evaluate clients' insurance programs to provide tailored solutions
• Cultivate a thorough understanding of insurance markets to enhance client service
• Prepare proposal components for Client Relationship Managers (CRM) and Sales Professionals (SP) for both existing and new clients to support winning new business opportunities
  
  

What you need to have:

• Ten + years of experience in insurance placement
• Strong analytical skills and the ability to evaluate insurance programs effectively
• Excellent communication skills to coordinate with CRMs and SPs
• LLQP license
  
  

What makes you stand out:

• Familiarity with market practices, pricing, and underwriting policies.
• Experience in negotiating with insurance carriers.
• A proactive approach to problem-solving
• Excellent organizational needs
• High degree of independence with an openness to learn and capability to adapt fast to a new and changing environment
• Base knowledge of project management principles
• Experience in team management, particularly of dotted line reports
  
  

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.
  
  

Mercer, a business of Marsh McLennan (NYSE: MMC), is a global leader in helping clients realize their investment objectives, shape the future of work and enhance health and retirement outcomes for their people. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit mercer.com, or follow on LinkedIn and X.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005, Marsh McLennan will provide a reasonable accommodation to employees and prospective employees to the point of undue hardship upon request and as required in respect of the individual’s particular restrictions and limitations. If you require a specific accommodation because of a disability or medical need, please contact [e-mail].

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

R_303600

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Insurance and Business Consulting and Services

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