Mental Health Worker, SOLO Program (Temporary, Full Time)

MPA Society; Surrey; On-site; CAD 45,000 - 48,000; Full time

Benefits offered by this job

Competitive wages and benefits

Growth opportunities

Job summary

MPA Society, a Surrey-based non-profit, is hiring a Mental Health Worker for the SOLO Program to assist chronically homeless clients with mental health and/or addictions needs in the community. The role emphasizes advocacy, life-skills support, and collaboration with healthcare providers.

The position offers a Grid 34 wage range of $33.49–$35.31 per hour, 37.5 hours per week, and unionized HEU – MPA certification, with start ASAP and criminal record check requirements.

Qualifications

• BA in Behavioral Sciences or Diploma in Community Social Service - Mental Health preferred.
• Class 5 BC Driver’s License & Vehicle.
• Certificates in CPR, First Aid, and Non-Violent Crisis Intervention.
• Recent related experience in a like setting of two years.

Responsibilities

• Participates in case planning with clients and/or healthcare providers by interviewing clients to identify problems and needs, obtaining information from families and care providers, documenting client needs, and assisting clients to determine appropriate programs.
• Advocates for clients by problem solving in areas such as landlord-tenant disputes, financial assistance, accessing community resources, and obtaining volunteer or work placements.
• Observes clients, identifies emergency situations, and develops short-term strategies; reports medical and behavioral issues as required.
• Provides supportive feedback, demonstrations, and behavior management to aid development of life skills, personal hygiene, housekeeping, meal planning, and appointment keeping.
• Provides medication support in accordance with policy.
• Identifies community resources and facilitates access to services and housing options.
• Performs administrative tasks, completes forms, and maintains care plans and daily logs.
• Orientates new staff and guides volunteers or practicum students.
• Performs other related duties as assigned.

Skills

Physical ability

Independence

Communication

Organization

Observation

Crisis intervention

Documentation

Education

BA in Behavioral Sciences or Diploma in Community Social Service - Mental Health

Driver’s license & vehicle

CPR, First Aid, Non-Violent Crisis Intervention certificates

Two years related experience or equivalent

Job description

Mental Health Worker, SOLO Program (Temporary, Full Time)

POSITION: Mental Health Worker, Temporary Full-Time

UNION: HEU – MPA Certification

PROGRAM: Supported Outreach Living Opportunity (SOLO) Program

LOCATION: Surrey

SALARY RANGE: Grid 34: $33.49 - $35.31

SCHEDULE: Monday to Friday: 0900 hrs to 1700 hrs

HOURS OF PAY: 37.5 hours per week

JOB DETAILS: Please refer to the job description for details of the position.

QUALIFICATIONS: Please refer to the job description for qualifications and education required for the position.

START DATE: ASAP

All employment is subject to a satisfactory result from a criminal record check through the Ministry of Public Safety and Solicitor General.

Please note that only those selected for interviews will be contacted. Thank you for your interest.

Internal applicants no later than 5:00pm on Tuesday, September 29, 2026.

External applicants no later than 5:00pm on Tuesday, October 6, 2026.

Job Description – Mental Health Worker

SOLO Program – Supported Outreach Living Opportunity Program

Classification Benchmark: Support Worker 2

Grid Level: 34

Collective Agreement: Community Subsector Association

Reports to: Manager, SOLO

Job Summary

Assists chronically and episodically homeless clients with mental health and/or addictions issues to live successfully in the community by determining appropriate care to meet individual needs and situational requirements. Provides a variety of day-to-day physical, emotional, and social supports, advocacy, life skills assistance, information, resources and demonstrations.

Functions & Responsibilities

• Participates in case planning with clients and/or healthcare providers by performing duties such as interviewing clients to identify problems and needs, obtaining required information from a variety of sources such as families and care providers, documenting client needs and wants, and assisting clients to determine appropriate programs.
• Advocates for clients by problem solving in areas such as landlord-tenant disputes, financial assistance, accessing community resources, and obtaining volunteer or work placements.
• Observes clients, identifies and assesses potential emergency situations, and develops short-term strategies to deal with such situations. Reports medical, behavioural, and other problems as required. Provides feedback and input regarding clients’ needs, performance, and progress.
• Provides supportive feedback, demonstrations, modeling, and behaviour management to clients, their families, and their personal networks, to assist with the development of physical, social, emotional, and life skills such as maintaining personal hygiene, housekeeping, meal planning and preparation, meeting financial obligations, making and keeping appointments, and interpersonal skills.
• Provides medication support, in accordance with established policy.
• Identifies available social, economic, recreational, and educational services and resources in the community that will meet clients’ needs. Provides clients with related information.
• Facilitates clients’ physical, recreational, educational, and employment needs by performing duties such as arranging for clients to be transported to programs/services, assisting clients to attend appointments, and implementing programs.
• Carries out administrative transactions such as petty cash, client accounts, collecting rents and money from clients for personal items, completing forms and making deposits and withdrawals.
• Completes and maintains related records and documentation such as care plans, progress reports, statistics, and daily logs.
• Assists clients to search for housing, negotiate tenancy agreements, arrange for security deposits and payments of rent, acquiring furnishings and household items, and physically assisting with move.
• Receives client feedback, and inquiries and complaints, and responds as required.
• Orientates new staff by sharing job information.
• Provides direction to volunteer and or practicum students as required.
• Performs other related duties as assigned.

Education, Training & Experience

• B.A. in Behavioral Sciences or Diploma in Community Social Service - Mental Health preferred.
• Class 5 BC Driver’s License & Vehicle.
• Certificates in CPR, First Aid, and Non-Violent Crisis Intervention.
• Recent related experience in a like setting of two years.
• Or an equivalent combination of education, training, and experience.
• Or other qualifications determined to be reasonable and relevant to the level of work.

Skills & Abilities

• Physical ability to carry out the duties of the position.
• Ability to work independently and in cooperation with others.
• Ability to operate related equipment.
• Ability to communicate effectively, both verbally and in writing.
• Ability to organize and prioritize.
• Ability to observe and recognize changes in clients.
• Ability to establish and maintain rapport with clients, staff and management, landlords and collateral service providers.
• Knowledge of Vancouver rental market and ability to seek out rental accommodations with clients and on client’s behalf when necessary
• Ability to instruct.
• Ability to analyze and resolve problems.
• Conflict resolution and crisis intervention skills.
• Knowledge of Psychosocial Rehabilitation and Concurrent Disorders including theories and methods.

MPA Society is an award-winning non-profit service agency that has supported people living with mental illness for 50 years.Created on the principle of self-empowerment, our programs promote the dignity and well-being of people with mental illness by inspiring hope and supporting their recovery.

MPA Society operates over 30 social, vocational, recreational, advocacy and housing programs that support people in their own communities.We offer a dynamic working environment, competitive wages and benefits, and an opportunity to grow professionally with the organization.

At MPA Society, the unique capabilities and talents of our employees are our greatest asset.We believe that a diverse workforce and inclusive workplace culture enhance our ability to work in partnership with the diverse communities and people we serve. MPA Society hires on the basis of merit, and we encourage applications from all qualified individuals.