Mental Health Worker-Community Support Services

St. Joseph Home Care; Hamilton; On-site; CAD 30,000 - 60,000; Full time

Job summary

A community health services provider in Hamilton is seeking a Mental Health Worker to support clients with complex mental health issues. You will provide direct intervention, advocacy, and crisis management while collaborating with interdisciplinary teams. Ideal candidates will have relevant diplomas, experience in community settings, and are encouraged to foster inclusiveness. This full-time position offers competitive wages and a supportive environment.

Qualifications

• Minimum 2 years of experience in mental health, addictions, or social services role.
• Previous experience working with vulnerable clients in community care settings.
• Registration with a professional college preferred.

Responsibilities

• Provides client mental health support across various programs.
• Conducts intake interviews and psychosocial assessments.
• Develops individualized service plans in collaboration with clients.

Skills

Mental health support

Crisis intervention

Counseling

Case management

Education

Diploma or Degree in Social Work, Psychology, Mental Health, Addictions, Nursing, or related field

Registered with the Ontario College of Social Workers and Social Service Workers

Tools

Excel

Office 365

Job description

Overview

Mental Health Worker-Community Support Services

Number of Openings: 1
Division: Community Support Services
Program: First Place-Various CSS and Clinical Programs
Location: Hamilton-First Place
Status: Permanent
Hours: Day shifts, 8 am-4 pm or 9 am-5 pm
Employment Type: Full-time
Posting Date: September 4, 2025
Closing Date: Until Filled
Wages: $30.55 – $49.63 dependent on experience
French Language Skill Requirement: N/A

Posting is for a current vacancy.

POSITION SUMMARY

The Mental Health Worker (shared) provides client mental health support across the various Community Support Services and Clinical program locations. The MHW-CP is responsible for supporting clients with complex mental health issues and is guided in their work by principles of recovery, trauma-informed care, harm reduction and cultural safety. The MHW-CP provides direct support, intervention, and advocacy for individuals experiencing mental health challenges. Working within legislative, ethical and policy frameworks, the role involves collaborating with clients, families, caregivers, care teams and other interdisciplinary functions to promote resiliency, independence, safety, health and community integration. This role may coordinate psychosocial assessment, engage in counselling, support case management and discharge plans, as well as provide service coordination and consultation in the best interests of the client’s needs.

This role directly supports the Manager – Therapies Service in the overall organization strategic initiatives related to the therapy services, through their day-to-day activities. The MHW-CP also supports all CSS program Managers, as well as the Director – Clinical Programs, in collaboration with their program\'s unique client needs in the areas of mental health.

Community Support Services clients are typically individuals who have been discharged from hospital but who are unable to return to their pre-hospital living arrangements. These Assisted Living and Supportive Housing clients are in process of having long term care needs assessed, are generally medically stable, can be of any adult age group (or may be senior), and may have diagnosed (or undiagnosed) complex mental health care needs in addition.

Clinical Program clients have typically been discharged from hospital and still require some level of health care for a short period of time. These clients are generally stable, can be of any adult age, and may have diagnosed (or undiagnosed) complex mental health care needs.

CORE DUTIES AND RESPONSIBILITIES

• Maintains current working knowledge of relevant legislation in Mental Health Act, Health Care Consent Act, Substitute Decisions Act, Public Hospitals Act, Long Term Care Act, Child and Family Services Act, PHIPA and Excellent Care for All Act
• Conducts intake interviews and comprehensive mental health / psychosocial assessments
• Develops and implements individualized service plans in collaboration with clients
• Provides short-term and long-term supportive counseling using evidence-based approaches (e.g., CBT, DBT, motivational interviewing)
• Supports clients in navigating symptoms of anxiety, depression, psychosis, PTSD, and concurrent disorders
• Facilitates peer support and psychoeducational groups focused on wellness, coping skills, and relapse prevention
• Responds to mental health crises in community, home, or congregate settings
• Conducts risk assessments (e.g., suicide, self-harm, violence) and safety planning
• Collaborates with emergency services, hospitals, and mobile crisis teams
• Provides de-escalation, stabilization, and post-crisis follow-up
• Assists clients in accessing various available supports, food security, and legal aid
• Coordinates referrals to psychiatrists, psychologists, addiction services, and primary care providers
• Tracks progress through regular reviews and adjust care plans accordingly
• Advocates for clients within healthcare, legal, and social systems
• Builds relationships with community agencies, cultural organizations, other supports
• Develops and delivers organizational education on mental health awareness and stigma reduction, coordinates external training services to present education
• Participates in community events and outreach initiatives
• Collaborates in client transitions from hospital to community support services programs
• Documents client related interventions in keeping with standard documentation guidelines
• Adheres to the OCSWSSW Standards of Practice / RSW discipline-specific documentation guidelines as applicable to individual credentials
• Identifies and intervenes with high risk / high risk social situations and utilizes best practices and guidelines
• Provides theory-based crisis intervention and counselling
• Assists in discharges and care planning where applicable to program
• Engages in mentorship and provides expertise to other SJHC front line staff
• Complies with all required Workload Measurements and other statistical data collection expectations
• Supports data collection, tracking and analysis, develops and presents reports as requested
• Records support activities in client charts
• Supports clients in setting up therapy appointments
• Performs general administrative duties related to the role
• Other duties as required

CORE COMPETENCIES

• Regularly demonstrates our mission, vision and values
• Support compassionate care, faith and diversity
• Deliver quality care, pursue and share knowledge, respect diversity, remain faithful
• Commit to working everyday with dignity, respect, service, justice, responsibility and enquiry
• Knowledge, sensitivity and expertise in the care of seniors and their families
• Ability to work collaboratively with an interdisciplinary team; sharing expertise and drawing on the expertise of others
• Actively promotes a healthy, supportive and inclusive work environment
• Proactively contributes to initiatives, supporting and encouraging positive change
• Ability to engage in effective problem solving, possess logic and analytical thinking
• Skilled at thinking about creative solutions to complex problems, analytical thinking skills
• Ability to be self reflective and adapt to changing needs
• Solid team-based approach to every day work activities
• Adaptable and creative with the ability to shift approaches quickly
• Superior communication skills both verbal and written, with an excellent customer service mind set
• Positive and professional, with a “can do” attitude
• Willingness to regularly go the extra mile and actively support co-workers
• Willingness to learn and mentor with senior staff members
• Ability to prioritize work and meet deadlines in a fast paced environment
• Maintaining on-going compliance to corporate policies and procedures, health and safety regulations, and relevant external standards
• Participating fully in both internal and external training requirements
• Participating fully in corporate quality initiatives
• Maintaining the privacy and confidentiality of all personal health records (including both client and personal), and following all the privacy and confidentiality requirements of any and all electronic medical record systems used

QUALIFICATIONS

• Diploma or Degree in Social Work, Psychology, Mental Health, Addictions, Nursing, or related field, required
• Registration with a professional college (e.g., OCSWSSW, CRPO, CNO), preferred
• Bachelor’s Degree in Social Work from an accredited University, an asset
• Registered with the Ontario College of Social Workers and Social Service Workers, required
• Membership with the Ontario association of Social Workers, preferred
• Minimum 2 years of experience in mental health, addictions, or social services role, required
• Previous experience working with vulnerable clients in community care settings, required
• Gentle Persuasive Approach (or equivalent) training, preferred
• Proficient computer skills, including excel, Office 365, Citrix etc, preferred

St. Joseph’s Home Care is an equal opportunity employer, committed to equity, inclusiveness, and diversity across all our programs, practices, facilities, and team. AI is not used in our recruitment processes for the selection of candidates.

If you require any accommodations during the recruitment process, such as alternate formats of materials or accessible meeting rooms, please inform the hiring manager before your interview. Should you wish to conduct your interview in French, kindly contact our head office to arrange this in advance.

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