Mental Health Support Worker, CRF

TSA The Salvation Army TSA; Regina; On-site; Full time

Job summary

Join The Salvation Army as a Social Services Support Worker, where you'll provide vital support in social programs and work closely with clients and case workers. This full-time role requires a commitment to the organization's mission and a background check, with a salary range of $18.05 to $22.56 per hour based on experience.

Qualifications

• Must have one year of related experience.
• Completion of CPR, First Aid, and Non-Violent Crisis Training required.

Responsibilities

• Provides support and coordination in social program delivery.
• Tracks statistics and provides reports on activities.
• Maintains contact with social service agencies.

Skills

Empathy

Communication

Teamwork

Adaptability

Education

High school diploma + formal certificate program

Job description

For more than 130 years The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a worldwide Christian church each year we help more than 2 million people providing necessities such as food clothing and shelter. In addition we support people experiencing unemployment addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission vision and values of hope service dignity and stewardship. As a faith and valuesbased organization we hire and serve people of all backgrounds and walks of life there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ meet human needs and be a transforming influence in the communities of our world.

Job Description :

POSITION PURPOSE SUMMARY :

The role focuses on providing support in delivery and coordination of various social programs.

ACCOUNTABILITIES :

The incumbent may perform all some or similar range of duties.

Social Services Support Work

Provides support and coordination in the delivery of designated social programs.

Provides support in the delivery of designated activities within social services setting.

Maintain contact with other social service agencies and health care providers involved with clients to provide information and obtain feedback on clients overall progress.

Contributes towards evaluation of social programs and activities.

May track statistics and provide basic reports on programs and activities when required.

Accurately records and reports any relevant information.

Consistently demonstrates respect and empathy for all clients.

Other Responsibilities

May assist with client intake including taking client information and ensuring client follow up surveys and statistics are completed.

May provide general assistance to Case Workers and act as a liaison between Case Workers and their clients in connection to administrative tasks and general coordination.

May contact medical legal tribunal and court offices as necessary to obtain necessary information at the direction of the manager.

May accompany clients to medical legal tribunal and court offices as necessary.

Maintains availability for personal practical and moral support.

Performs other workrelated duties as assigned.

CRITICAL RELATIONSHIP MANAGEMENT :

Internal : MU leaders and staff clients and their family members volunteers.

External : Might have to communicate with community members police and agencies.

MANAGERIAL / TECHNICAL RESPONSIBILITIES :

Reports directly to the CRF Program Supervisor.

Direct reports : None.

May show others how to perform certain procedures.

FINANCIAL AND MATERIAL MANAGEMENT :

The above responsibilities must be discharged in accordance with The Salvation Armys Mission Statement in a professional manner upholding our code of conduct.

WORKING CONDITIONS :

The incumbents work environment is typically in a facility

The incumbent will work under the following disagreeable conditions :

Isolation

Monotony

Dealing with challenging behaviours

Verbal abuse

Exposure to bodily fluids bodily waste

Exposure to drugs and alcohol

The incumbent may have little to no travel required.

The incumbent carries a pager / walkie talkie and will work shifts.

The job incumbent may be exposed to the risk of minor to moderate injury or illness due to :

Physical attacks by others

Exposure to infectious diseases

Sharp objects

Other dangerous situations

Experience moderate physical exertion causing fatigue may be required to lift up to 30 pounds.

The performance of the job requires continuously monitoring the environment frequently interacting with clients attentive listening and moderate attention when recording information.

EDUCATION EXPERIENCE AND QUALIFICATIONS :

Willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities.

Work in compliance with OH&S Act and Regulations and abide by The Salvation Armys health and safety policies and procedures.

Alternative combination of education and Experience may be considered.

Education Qualifications and Certifications :

Completion of a high school diploma plus a formal certificate program or specialized courses of up to one year is required.

CPR First Aid and NonViolent Crisis Training or willingness to complete once hired.

Experience and Knowledge :

The incumbent must have one year of related experience.

Skills and Capabilities :

Ability and willingness to respect promote and support the mission vision and values of TSA and develop an understanding of the purpose of the Salvation Army in Canada and its implication as related to position responsibilities.

Maintain and promote a positive image of The Salvation Army by providing a high caliber of services and dealing with others in a courteous and professional manner.

Strong sense of integrity and confidentiality with professional ethics and a balanced sense of fairness and flexibility.

Ability to provide an original copy of a Background Check that is satisfactory to The Salvation Army in its sole discretion is required.

The incumbent will have good verbal and nonverbal communication skills.

Strong understanding of professional boundaries when working with a vulnerable population

Patience and ability to deescalate situations.

Strong service ethic and a friendly disposition with the public.

Adaptability to change and frequent interruptions.

Team oriented and able to take initiative.

Willingness to work with people from diverse cultural backgrounds.

Team player.

Organized and attentive to details.

Compensation :

The target hiring range for this position is $18.05 to $22.56 with a maximum of $27.07.

Placement in the salary range will be based on factors such as market conditions internal equity and candidate experience skills and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email if you have a need for any accommodation and we will be pleased to discuss this with you.

Key Skills

Employment Type : Full-Time

Experience : years

Vacancy : 1

Monthly Salary Salary : 18 - 22

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