Mental Health Support Worker

salvationarmyca; Regina; On-site; CAD 42,000 - 58,000; Full time

Job summary

The Salvation Army Waterston Centre in Regina seeks a Mental Health Support Worker to supervise residents and maintain safety in a residential facility. You will support reintegration into the community and assist with life-skills programs and case planning.

You will document progress, liaise with health staff, and follow organizational policies while supporting residents with empathy and professionalism.

Qualifications

• Experience in supervising residents in a care setting.
• Ability to provide mental health support and de-escalation.
• Strong teamwork and communication with staff and clients.

Responsibilities

• Actively supervise residents in facility and community settings.
• Maintain safety, monitor activities, and provide support.
• Coordinate care, document progress, and report changes.
• Assist with programs to aid reintegration and life skills.

Skills

Supervision

Crisis support

Resident care

Team collaboration

Job description

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description

Position Purpose Summary:

The Mental Health Support Worker provides supervision of residents, maintains the safety and security of the facility and everyone living in it. They support the team and ensure operations are efficient, safe, and secure. The Mental Health Support Worker shall ensure residents safety while interacting in a positive, supportive manner. They will provide practical support to help re-integrate them into the community and supports in the community.

Accountabilities

• Actively supervises residents in the facility and in the community as required in a lawful, safe, and expedient manner.
• Monitors the activities of the residents and maintain availability for mental, personal, practical, and moral support.
• Deals with serious incidents and crisis in a safe and therapeutic manner.
• Coordinates resident care relating to security issues; performs bed checks and room/personal searches.
• May assist with planning as well as implement, monitor, and participate in group activities, including life-skills training modules and social recreational programming to help residents reintegrate to healthy community as well as deal with mental health issues.
• Utilizes the environment (milieu) in assessing, teaching, and supporting residents around various issues and questions such as problem-solving, conflict resolution, mental wellbeing.
• Participates in development and implementation of case plans.
• Reports to Health Care Worker and/or Caseworker client progress, changes and/or regression in the client's status.
• Completes duties, reports, and logs as per shift description.
• Following standardized procedures, liaises with referral sources and other external agencies as needed (e.g., Ministry of Social Services, SIS worker, SAID worker; police; parole; EMS; urgent situations; pharmacy).
• Refers clients to outside resources and counseling when needed.
• Encourages residents to develop community-based support networks, in conjunction with the Case Management Supervisor or designate.
• Answers the program department telephone and records/remits messages.
• Follows policies and procedures of Waterston Ministries, The Salvation Army, and the funder.

Health & Safety

• Communicate and enforce facility rules while maintaining discipline and safety.
• Oversee the "CRF" or "SRP" programs when senior staff aren't on the premises when assigned.
• Maintains the safety and security needs of the residents through engagement, support, supervision, and monitoring.
• Supervises the delivery of medication and ensures residents are provided with appropriate medical attention as required.
• Maintains a high level of client care and completes duties in the facility such as preparing and serving of snacks, cleanliness of program and office space.
• May participate as an active member of the Joint Health & Safety Committee.

Communication and Reporting

• Completes all documentation in regard to client safety, incident reports, fire safety, and other serious incidents.
• Documents daily events, progress towards goals, and any significant occurrences.
• Maintains strictest confidentiality regarding the residents, their issues, and their concerns.

Team Participation

Participates in all team meetings.

Presents concerns, questions, and issues in prescribed forums.

Works co-operatively as a team member and provides a coordinated and consistent approach to residents.

Provides input into decisions regarding admissions and discharges from the program.

Participates as required in the evaluation and goal-setting processes of the organization.

Other work-related duties as assigned.

WORKING CONDITIONS

Work setting is at Waterston Centre which is a Residential facility - office environment.

Occasional travel to and from scheduled and unscheduled appointments (5% travel).

May travel to appointments with residents.

Some unscheduled overtime maybe associated with this position.

Works rotational shifts.

• The incumbent will/may work under the following disagreeable conditions:
• Dealing with angry and highly emotional residents and their families.
• May encounter verbal abus