Mental Health Support Worker

The Salvation Army in Canada; Regina; On-site; CAD 30,000 - 60,000; Full time

Job summary

An established organization dedicated to aiding those in need is seeking a compassionate individual to support various social programs. In this role, you'll coordinate program delivery, assist clients in navigating services, and maintain vital relationships with community partners. Your contributions will help foster a supportive environment for individuals facing challenges. If you're passionate about making a difference and thrive in a dynamic setting, this opportunity is perfect for you. Join a team that values hope, dignity, and service, and help create positive change in your community.

Qualifications

• High school diploma and specialized training or courses required.
• Willingness to support the organization's mission and health policies.

Responsibilities

• Coordinates delivery of social programs and assists with client intake.
• Maintains contact with social service agencies and healthcare providers.

Skills

Professional communication skills

Integrity and confidentiality

Problem-solving skills

Ability to de-escalate situations

Team-oriented and organized

Education

High school diploma

CPR and First Aid training

Non-Violent Crisis Intervention training

Job description

Who We Are

For more than 130 years, The Salvation Army has served people in need across communities in Canada and Bermuda. As a worldwide Christian church, we help over 2 million people annually by providing essentials like food, clothing, and shelter. We also support individuals facing unemployment, addiction, and family challenges. We continually adapt to meet emerging needs, living out our mission, vision, and values of hope, service, dignity, and stewardship. We welcome people of all backgrounds to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs, and be a transforming influence in our communities.

Job Description

Position Purpose Summary: The role involves supporting the delivery and coordination of various social programs.

Accountabilities

• Supports and coordinates the delivery of designated social programs.
• Assists in implementing activities within social services settings.
• Maintains contact with social service agencies and healthcare providers involved with clients to share information and gather feedback on client progress.
• Contributes to the evaluation of social programs and activities.
• Tracks statistics and prepares basic reports on programs and activities as needed.
• Records and reports relevant information accurately.
• Demonstrates respect and empathy for all clients.

Other Responsibilities

• Assists with client intake processes, including gathering client information and ensuring follow-up surveys and statistics are completed.
• Provides general assistance to Case Workers and acts as a liaison for administrative tasks and coordination.
• Contacts medical, legal, tribunal, and court offices to obtain necessary information, as directed by the manager.
• Accompanies clients to medical, legal, tribunal, and court appointments as needed.
• Provides personal, practical, and moral support.

Performs other related duties as assigned.

Critical Relationship Management

Internal: MU leaders and staff, clients and families, volunteers.

External: Community members, police, agencies.

Managerial/Technical Responsibilities

Reports directly to the Resident Services Director. No direct reports.

Financial and Material Management

May demonstrate procedures to others.

The above responsibilities should be performed professionally, in line with The Salvation Army’s mission and code of conduct.

Working Conditions

• Typically based in a facility environment.
• May involve dealing with challenging behaviors, odors, exposure to bodily fluids and waste, and risk of injury.
• Work may require shift work, including nights and weekends, and some travel.
• Physical activity may include lifting up to 30 pounds and physical exertion.
• Requires continuous environmental monitoring, client interaction, attentive listening, and accurate record-keeping.

Education, Experience, and Qualifications

• Willingness to support The Salvation Army’s mission and comply with health and safety policies.
• High school diploma and up to one year of specialized training or courses.
• CPR, First Aid, and Non-Violent Crisis Intervention training, or willingness to obtain.
• Criminal and Vulnerable Sector Checks required.
• At least one year of related experience preferred.

Skills and Capabilities

• Respect for the mission and values of the organization.
• Professional and courteous communication skills.
• Integrity, confidentiality, and ethical conduct.
• Ability to de-escalate situations and work effectively with diverse populations.
• Team-oriented, organized, and attentive to details.
• Problem-solving skills and adaptability.

Compensation

Range: $18.05 to $22.56, up to $27.07, based on experience and qualifications.

The Salvation Army provides accommodations upon request. Contact [e-mail] for assistance.