Mental Health Program Assistant (Office Administration/Clerical)

Vancouver Coastal Health; North Vancouver; On-site; CAD 36,000 - 39,000; Full time

Benefits offered by this job

Comprehensive health benefits

Career growth opportunities

Wellness supports for employees and/or

Awards and recognition programs

Staff discount offers

Job summary

Vancouver Coastal Health in North Vancouver, BC, invites applications for a Mental Health Program Assistant. You will provide reception and admin support within the Adult Community Mental Health team, handling calls, scheduling, and chart maintenance.

You will use PARIS and Excel for data entry, maintain client records, and contribute to ongoing quality improvement activities in a multidisciplinary setting.

Qualifications

• Grade 12 and office administration certificate with two years' related experience or equivalent
• Knowledge of medical terminology
• Ability to multitask in a fast-paced environment
• Ability to communicate effectively, both verbally and in writing
• Ability to type 50 wpm

Responsibilities

• Provide reception and administrative support within adult community mental health programs
• Answer telephone inquiries, take messages, and direct callers as needed
• Greet and check in clients, schedule and confirm appointments
• Maintain client charts and enter data into PARIS and other systems

Skills

Communication skills

Multitasking

Written communication

Independent work

Education

Grade 12 + Office admin cert + 2 years related experience

Tools

PARIS

Excel

Word processing

Job description

The salary range for this position is CAD $26.42/Hr. - CAD $28.25/Hr.

Come work as a Mental Health Program Assistant with Vancouver Coastal Health (VCH) in North Vancouver, BC!

Within the context of a client and family centered care model and in accordance with established vision and values of the organization, uses considerable tact and diplomacy to provide communication, information and reception services, administrative support functions and other duties relating to various program activities within adult community mental health. Answers telephone inquiries, takes messages or directs callers to the appropriate person, greets and checks in clients, schedules client appointments as directed, confirms client appointments. Exhibits current working knowledge of applicable computer systems and software programs. Word processes a variety of material such as correspondence and progress reports utilizing word processing or spreadsheet software, enters client information into database, scores client questionnaires according to established procedures, transcribes administrative and clinical correspondence, and collates statistical information. Maintains client charts as per established procedures, sorts and distributes incoming and outgoing mail, and engages in on-going team planning and quality improvement activities.

About The North Shore Adult Community Mental Health Team

The Adult Community Mental Health team (located at the HOpe Centre) provides specialized, community-based services for adults living with serious or persistent mental illness, as well as individuals who may be in the early stages of developing a mental health disorder. Clients are supported through inclusionary, flexible care, with services tailored to individual needs and delivered through a combination of in-office appointments, home visits, and community outreach.

This is a multidisciplinary team, with psychiatrists, nurses, social workers, occupational therapists, and other allied health professionals working collaboratively.

About The HOpe Centre

The HOpe Centre on the Lions Gate Hospital campus is the focal point for mental health services on the North Shore. Opened in 2014, the HOpe Centre hosts two mental health inpatient units alongside a range of community-based outpatient mental health services. The HOpe Centre has an on-site Blenz café, with additional shops and restaurants within walking distance, creating a welcoming and accessible environment for clients, families, and staff.

Education & Experience

• Grade 12, completion of an office administration certificate plus two (2) years' recent related experience, or an equivalent combination of education, training and experience.

Knowledge & Abilities

• Knowledge of general office procedures.
• Knowledge of medical terminology.
• Ability to multitask in a fast paced work environment.
• Ability to deal with clients living with mental illness and/or addiction.
• Ability to communicate effectively, both verbally and in writing.
• Ability to compose business correspondence.
• Ability to work independently and in conjunction/cooperation with others.
• Ability to work under the pressure of interruptions and adapt to changes.
• Ability to type 50 wpm.
• Ability to operate related equipment.
• Ability to deal effectively with others.
• Ability to organize and prioritize workload.
• Computer literacy to operate computerized client care information system (PARIS) and word processing, spreadsheet (Excel), database, Internet and e-mail software.
• Physical ability to perform the duties of the position.

• Comprehensive health benefits package, including MSP, extended health and dental and municipal pension plan
• Grow your career with employer-paid training and leadership development opportunities
• Wellness supports, including counselling, critical incident and innovative wellness services are available to employees and their immediate families
• Award-winning recognition programs to honour staff, medical staff and volunteers
• Access to exclusive discount offers and deals for VCH staff

The hours of work including days off and work area may be subject to change consistent with operational requirements and the provision of the Collective Agreement and applicable statutes. Successful applicants may be required to complete a Criminal Records Review Check.

As per Ministry of Health policy, all health care workers working in publicly-funded health care facilities are required to report their past receipt of certain vaccines or history of certain infections. Collecting these records will allow for offering of any missing vaccines, and for appropriate actions to be taken in the event of any future exposure to a communicable disease or during outbreaks. For all new hires and appointments to Vancouver Coastal Health, you will be asked to provide this information as part of the onboarding process.

WHY JOIN VANCOUVER COASTAL HEALTH?

VCH is a world class innovator in medical care, research and teaching, delivering service to more than one million BC residents. At VCH, we embrace thinking boldly, taking smart risks, and "going first" when we believe it will lead to the best possible outcomes for patients and their families. We invite you to join us in creating healthy lives in healthy communities by showcasing our passion for care, connection to the communities we serve and our culture of teamwork that makes VCH a great place to work.

At Vancouver Coastal Health, our vision of healthy lives in healthy communities inspires us and our values and pillars guide us. We support equitable practices, diverse teams and inclusive environments, which are vital to creating welcoming spaces where everyone can bring their whole selves to work and feel supported. We encourage applications from equity-deserving communities, including Indigenous Peoples and members of racialized groups, people with disabilities and people of all gender identities and expressions and sexual orientation.

Vancouver Coastal Health is proud to be recognized as one of Canada’s Top 100 Employers, BC’s Top Employers, Canada’s Best Diversity Employers and Canada's Top Employers for Young People in 2026.

Only short-listed applicants will be contacted for this posting.

Thank you for your interest in Vancouver Coastal Health.