Mental Health Case Manager (MSW OR MscOT)

Jooble; Toronto; On-site; CAD 63,000 - 68,000; Full time

Job summary

A leading health care provider is seeking a Mental Health Case Manager to join their team in Toronto, Ontario. The role involves providing clinical support to members facing mental health challenges and ensuring high levels of patient satisfaction. Candidates must possess a Master's Degree in Social Work or Occupational Therapy, along with relevant experience in the mental health field. This full-time position requires a proactive attitude and the ability to work effectively within a multidisciplinary team, while adhering to all privacy regulations and providing exemplary patient care.

Qualifications

• Experience in mental/behavioral health field.
• 5+ years in a professional office environment.
• Knowledge of mental health policies and legislation.

Responsibilities

• Provide patient care via video and phone interactions.
• Assess mental health concerns and perform counselling.
• Ensure compliance with privacy legislation.

Skills

Interpersonal Skills

Problem-Solving

Decision-Making

Communication

Case Management

Education

Master's Degree in Social Work or Occupational Therapy

Tools

Office Productivity Software

Job description

Mental Health Case Manager (MSW OR MscOT)

Mental Health Case Manager (MSW OR MscOT)

1 week ago Be among the first 25 applicants

PLEASE NOTE: We are promoting this job opportunity as provided by a third party, the employer. In case of your interest in this job opportunity and for more details please click on "Apply" button below, which will take you to the employer's website

This role requires a Master of Social work or Masters in Occupational Health.

About Us

Teladoc Health is the global virtual care leader, offering the only comprehensive virtual care solution spanning telehealth, expert medical, and licensed platform services. Teladoc Health serves the world's leading insurers, employers, and health systems and helps millions of people around the world resolve their healthcare needs with confidence.

Summary of Position

The Case Manager is a key player on a cross-functional team comprised of medical coordinators and regulated healthcare professionals such as nurses, social workers, occupational therapists, psychiatrists, and psychologists that is responsible for the delivery of clinical support and case management for members with mental health challenges and/or related symptoms. The Case Manager will ensure clinical quality and the highest level of member satisfaction while working directly with the member to implement and measure progress against action plans.

Essential Duties And Responsibilities

• Provide the best patient care for individuals via both video and phone interactions
• Assess patients’ mental health concerns and perform counselling
• Support our Mental Health Care and Employee & Family Assistance Programs
• Serve as the case manager for members during their Mental Health program participation,ensuring the highest possible member experience and proactive communication on case
• progression and next steps.
• Obtain a comprehensive health history by leading members through an intake assessment to capture all relevant data about their current condition and health history using a bio-psycho-
• social model.
• Contribute to completing outcome measures and assessment questionnaires such as assessment
• inventories/tests as directed by psychology and psychiatry experts on Teladoc’s team.
• Facilitate expedited procurement of member medical records.
• Schedule treatment action plan report discussions between members and Teladoc clinicians.
• Assist members to implement treatment, identifying best path to care as recommended in expert action plan report.
• Provide technical and case support to Teladoc clinicians.
• Meet defined service level standards for case progression, overall quality, and member satisfaction.
• Ensure compliance with privacy legislation such as the Personal Information Protection and Electronic Documents Act (PIPEDA) and Personal Health Information Protection Act (PHIPA).
• Utilize technology to ensure case coordination and integrity of information documenting all internal and external communications (verbal and written)
• Provide training and education to members, third party and internal partners on a variety of subjects, from administrative tasks such as how to use video conferencing tools to more in-depth
• topics, such as how the Mental Health program works.
• Assist in building the company’s network of quality mental health community resources and partners.
• Liaise with third party partners to ensure a seamless case management process with measurable outcomes and metrics.
• Perform other duties, as directed. The time spent on each responsibility reflects an estimate and is subject to change dependent on business needs.
  
  

Qualifications Expected For Position

• Experience working in the mental/behavioral health field and knowledge of the mental health system.
• Demonstrated knowledge of relevant policies and legislation surrounding mental health.
• Overall expert knowledge of mental health and addiction services.
• Knowledge and experience in both physical and mental health, bio-psycho-social model, determinants of health, mood disorders and respective treatment plans, prevention and functional aspects of disability, assessment methods and techniques.
• Experience providing clinical assessments and structured counselling for individuals presenting with a wide range of mental health conditions
• Additional training in the following therapeutic modalities: Cognitive Behavioural Therapy (CBT), Dialectical Behavioral Therapy (DBT), Acceptance and Commitment Therapy (ACT), Mindfulness Therapy, Motivational Interviewing (MI), Other therapeutic modalities are an asset
• Proven ability to work effectively as part of a multidisciplinary team and demonstrate competence in performance of the facilitator/care coordinator role, case management, clinical
• assessment and intervention and documentation of care
• Proficiency in report writing and ability to summarize and synthesize reports.
• Exceptional networker or resourceful researcher (i.e. identifying partners, providers, etc.).
• Demonstrated ability to manage cases and multiple projects in parallel.
• Proven excellent interpersonal skills and effective oral/written communication skills.
• Demonstrated excellent organizational, problem-solving, decision-making, conflict resolution and critical thinking abilities.
• Ability to work independently but recognize when escalation is warranted.
• Ability to adapt to a fast-paced work environment in a growing company with expanding service lines and client base.
• Competent using office productivity software (Microsoft Excel, Word, Outlook, PowerPoint, Adobe Acrobat), EMR’s and browser-based software applications to search for information and enter data
  
  

Required License Or Credentials Needed

• Bilingual fluency (both written and verbal) in English & French required Bachelor’s/ Master’s Degree of Social Work/Occupational Therapy is required and in good standing with governing college.
• 5+ years’ experience in a professional office environment required; hospital, physician practice, or other medical environment preferred.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Health Care Provider

• Industries

  Software Development

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