Mental Health Care Coordinator

Homewood Health Centre; Montreal; Remote; CAD 45,000 - 65,000; Full time

Job summary

A leading mental health organization is seeking a Mental Health Care Coordinator to provide support for Employee and Family Assistance Programs. Responsibilities include coordinating services, conducting risk assessments, and entering client data. Candidates should be fluent in English, with French as an asset, and a university degree is preferred. This is a remote role requiring flexible availability including weekends and statutory holidays.

Benefits

Supportive team environment

Opportunities for career development

Flexible work hours

Qualifications

• Excellent command of English, both verbal and written; French language skills are an asset.
• A university degree is preferred; however, relevant experience and education will be considered.
• Proficiency with Microsoft Office and adaptability to new systems.

Responsibilities

• Coordinate EFAP services including counselling, legal, financial, and nutritional support.
• Ensure clients are matched appropriately with services and clinical professionals.
• Conduct risk assessments and provide safety planning as needed.

Skills

Excellent command of English, both verbal and written

Empathy in stressful situations

Proficiency with Microsoft Office

Education

University degree preferred

Job description

Make a difference in a growing, innovative mental health organization and centre of excellence in people-centered care. Work with supportive colleagues who are passionate about improving lives and champions for quality and continuous learning.

Interested in gaining front line experience in mental health? Would you like to develop skills in conducting risk assessments and initial intake screening to explore and evaluate the needs of a diverse clientele?

As a Mental Health Care Coordinator, you will be an integral part of a collaborative team focused on delivering seamless services and programs to clients and customers.

Homewood Health’s Client Services Center offers a unique entry-level opportunity connected to the clinical field. The role provides structured learning and a stepping stone toward specialized teams providing a continuum of mental health care for individuals and organizations. The organization also offers potential internship opportunities supporting career progression.

This position operates 24/7, including statutory holidays, requiring availability for days, afternoons, and nights. It is a Work from Home role, necessitating a safe, quiet home office environment with minimal distractions and a reliable internet connection of at least 75 Mbps download speed. Equipment such as a computer, telephone, and headset will be provided. The office setup must allow a physical, cable-connected telephone connection to your router.

If you are looking for a forward-moving company committed to successful outcomes, get ready to love it here!

What You’ll Be Doing

• Coordinate Employee and Family Assistance Program (EFAP) services, including counselling, legal, financial, and nutritional support via phone and email.
• Ensure clients are matched appropriately with services and clinical professionals.
• Enter client data into electronic records and respond to incoming calls.
• Identify crisis calls, conduct risk assessments, coordinate transfers to specialists, and provide safety planning as needed.
• Respond to client feedback and challenges regarding EFAP services and eligibility.

What We’re Looking For

• Excellent command of English, both verbal and written; French language skills are an asset.
• A university degree is preferred; however, relevant experience and education will be considered.
• Proficiency with Microsoft Office (Word, Outlook) and adaptability to new systems.
• Ability to listen, remain calm, and show empathy in stressful situations.

English language skills are essential as the role involves supporting, communicating, and collaborating with both French and English-speaking clients and colleagues across the country.

Why Work With Us

Homewood Health is Canada’s largest provider of evidence-based treatment for mental health and addiction disorders. Our culture values service excellence, integrity, collaboration, and innovation. Our people make a difference!

As an equal opportunity employer, Homewood Health is committed to accessibility, diversity, equity, and inclusion. We encourage applications from women, racialized and Indigenous communities, persons with disabilities, and individuals of all sexual orientations and gender identities.

Join us at Homewood Health and help Canadians lead healthier, more productive, and fulfilling lives.