Mental Health Access Coordinator

CAMH; Toronto; On-site; CAD 49,000 - 66,000; Full time

Job description

There is an exciting opportunity to join CAMH’s Toronto Mental Health and Addictions Coordinated Access team! CAMH is currently seeking (6) full-time, Permanent Service Coordinator to provide client-centered intake, screening, and service coordination across the mental health and addictions (MHA) system.

Centre for Addiction and Mental Health (CAMH) has been selected as the Mental Health and Addictions Hub to establish a centralized access point for outpatient hospital and community mental health and addictions service in the Toronto Region. This Hub is responsible for coordinating timely access to services and will play a key role in transforming access to care.

Responsibilities

• Facilitate access to care by reviewing referrals, engaging with clients and families, conducting brief screening, and connecting clients to appropriate services.
• Review incoming referrals and determine eligibility for MHA services, triaging referrals to appropriate priority levels and service type and matching to the most appropriate service provider utilizing various referral management system.
• Contribute to process improvement, stakeholder engagement and data collection to ensure the provincial model is implemented with efficiency and equity.
• Liaise with individuals, referral sources and service providers to ensure timely and appropriate access to care.
• Participate in regional exchange sessions and quality improvement activities to enhance service delivery.
• Foster positive relationships with referral sources, community partners, and service providers across the Toronto Region.
• Maintain confidentiality of patient information in alignment with professional and organizational requirements.
• Support a workplace that embraces diversity, encourages teamwork and complies with all applicable regulatory and legislative requirements.
• This position is located at 1051 Queen Street West. The position will require Monday to Friday day and evening shifts (0800-2000).

Qualifications

• Bachelor’s degree in Social Work, Psychology, Health Sciences, Behavioural Sciences, Nursing, or, related field is required.
• A Regulated Healthcare Professional (Social Work, Occupational Therapy, Nursing) is preferred.
• Must be a member in good standing with the respective regulatory body.
• 3–5 years’ experience in the mental health and/or addictions sector providing direct patient/client care, including intake, service navigation, or case management.
• Experience in coordinated access for mental health and addiction services preferred.
• Ability to efficiently synthesize information from a variety of sources (referral form, patient and family interview, Connecting Ontario, previous medical records) to determine appropriate care need and match individuals to the right care.
• Good clinical judgement to identify urgency of care need and respond using established protocols (eg. 911 calls, transfer to crisis service).
• Excellent organizational, interpersonal, and written communication skills and the ability to work effectively in a fast-paced clinical environment are essential.
• Proficiency in Microsoft office, Hospital Medical Record Systems and electronic communication tools required.
• Familiarity with referral management system an asset.
• Work effectively as a team member in a dynamic interprofessional environment and be a selfstarter.
• Experience working with clients, staff, and organizations with diverse backgrounds is required.
• Bilingualism (French/English) or proficiency in a second language is an asset.

Salary Range: $35.38 – $47.69 per hour

CAMH is a fully affiliated teaching hospital and research institute of the University of Toronto. As a CAMH employee, you will contribute to our mission by supporting teaching, research, and clinical care across the hospital.

CAMH is dedicated to equity, diversity, and inclusion. Our commitment is to foster a workplace, teaching, and learning environment that is inclusive, respectful, and free from discrimination or harassment.

CAMH strongly encourages applications from candidates who reflect the diversity of the communities we serve, including First Nations, Métis, and Inuit Peoples; Black and other racialized communities; LGBTQ2S+ communities; women; and people with disabilities, including those with lived experience of mental health and substance use challenges.

We welcome applicants from all backgrounds. Thank you to all who apply; however, only those selected for an interview will be contacted. If you require accommodations during the application or recruitment process, please let us know.

About Us

Through its core values of Courage, Respect and Excellence, CAMH is implementing its Strategic Plan: Connected CAMH, to transform lives, ignite innovation and discovery, revolutionize education and drive social change. CAMH is more than a hospital, it is a cause. CAMH is on a mission to change the way society thinks about and responds to mental illness. They aim to eliminate prejudice and discrimination and shape a world where mental illness is central to our healthcare system – a world where Mental Health is Health.

To learn more about CAMH, please visit their website at: www.camh.ca.

To view our Land Acknowledgment, please click here.